C3|CustomerContactChannels Develops First Internally-Developed AI-Powered

Chatbot to Revolutionize BPO Recruitment

Ana, the recruitment chatbot, reflects C3’s continuing evolution into a technology driven BPO firm,
which develops innovative and proprietary solutions that complement human talent. Ana will
continue to transform, with further iterations from C3 Lab, leading to more intelligent responses,
across multiple channels, thereby taking applicants farther in their employment journey.

Fort Lauderdale, FL, July 31, 2018 --(PR.com)-- C3|CustomerContactChannels (“C3”), an Everise
Company, announces the launch of its first internally developed recruitment chatbot. Ana the Chatbot will
aid in talent acquisition for C3 and was designed by the C3 Lab, following the recent partnership between
Everise and Microsoft, to develop Artificial Intelligence (AI) solutions for the BPO industry. The
development of the chatbot is one of several technology solutions created in the C3 Lab and is designed
to enhance engagement between C3 and its digitally savvy, younger employees. Ana will be responding
to applicant questions 24 hours a day, supporting Talent Acquisition for C3.

“We know through working with several of the world's leading brands that we are in the midst of a digital
revolution, and we need to adapt to the needs and habits of our future talent,” says Sudhir Agarwal, CEO
of Everise and C3. “Creating an AI-powered chatbot with the ability to field complex questions 24 hours
a day, seven days a week is vital to this effort and will allow potential employees to receive information
with minimal effort - something they are accustomed to in other aspects of their everyday lives.”

Ana will have the ability to address a broad range of questions and queries and direct applicants to the job
field that suits them best without overpowering them with too much information. Over time, Ana's AI and
Machine Learning capabilities will further improve, resulting in even more intelligent responses and the
ability to perform across multiple channels - from the website to text, social media and mobile platforms.

Ana's tone is conversational, friendly and provides accurate answers quickly. The conversation is
peppered with memes, GIFs, emojis and images more reminiscent of a typical Text, WhatsApp or
WeChat conversation with a friend.

Ana reduces the time it takes to obtain both basic and complex information, allowing the applicant to
more quickly navigate the application, screening and assessment process. Ana can convert more
interested leads into applicants for each site across the world and her responses are tailored by geography
to ensure that each applicant receives a personalized experience. Ana will also provide prospective
employees with information about the company such as benefits the company provides employees.

“Talent Acquisition is critical to any company and many firms focus a significant amount of effort on
enhancing their own customer experiences through offering digital services to drive engagement. We
believe it is equally important to treat potential employees with the same attention and effort,” added Mr.
Agarwal. “Ana has been developed within the C3 Lab and will truly revolutionize the way we attract and
onboard new talent. This is the perfect tool to engage with applicants who are younger, more
digitally-savvy and deliver the beginning of an employment experience that is unique and rewarding.”

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The development of Ana reflects C3's continuing evolution into a technology-driven BPO firm by
developing innovative and proprietary technology solutions that complement human talent. This drives
better experiences overall from a client, customer and employee perspective in order to truly create
FANs. Ana will continue to develop into a more sophisticated recruitment aid, with further iterations
being built in the C3 Lab, that will allow her to take applicants farther in their journey toward
employment.

Experience Ana at www.c3connect.com.

About C3|CustomerContactChannels
C3|Customer Contact Channels, Inc. (C3), is owned and backed by Everise. With US headquarters in
Florida, C3 is a leading international provider of outsourced customer relationship management solutions
and meets growing customer demands by providing omnichannel customer service experiences around
the world, creating loyal FANS and returning significant ROI for clients. C3 goes beyond traditional
customer service, leveraging Artificial Intelligence (AI) to increase the range and scope of services for
clients and disrupting the global BPO industry. With over 10,000 employees worldwide, C3 provides
multilingual omnichannel support to clients. With every client, customer, and employee experience, C3
maintains one simple goal, “We'll make a FAN out of you.” To meet Ana and learn more about C3, visit
www.c3connect.com.

About Everise
Everise, owned by Everstone, Sunrise BPO Services Pte. Ltd., and ACPI, is the only Asia-based global
experience company that provides, through its operating companies around the world, a full range of
customer contact management services for corporate from both U.S. and international locations. The
company's vision is to create an Experience Company, meeting the need for innovation and disruption in
the BPO industry through smart partnerships and technology, and by providing high quality end-to-end
customer experiences. In 2018, Everise partnered with Microsoft to develop an Artificial Intelligence (AI)
platform to disrupt the Contact Centre and BPO industry through an omni-channel customer service
solution that targets voice, video and text interactions, and delivers an unprecedented intelligent,
customer-centric experience by leveraging the power of AI. Everise owns C3|CustomerContactChannels
and co-owns Globee, a Global Business Service centre in Malaysia focusing on global clients looking for
a multi-lingual solution. For more information, visit www.everiseholdings.com.

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Contact Information:
C3/CustomerContactChannels
Alicia Laszewski
954-495-2504
Contact via Email
c3connect.com

Online Version of Press Release:

You can read the online version of this press release at: https://www.pr.com/press-release/760863

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