What is the role of a Functional Consultant in Support

and Implementation Project?

By Shailender Thallam | January 2, 2015 | 6,481 views | Category: Interview Questions Oracle Apps Basics
4 Comments

Who is a Functional Consultant?

A role of functional consultant involves in understanding the client’s business

process, requirements and mapping to the Oracle EBS system as best as
possible. If gaps are identified between the requirements and Oracle EBS
system, the functional consultant with the help of Technical architect should
suggest solutions.

Role of a Functional Consultant in a Implementation Project

1. Requirement Study in detail

2. Preparation of RD020 document (As-Is process document) and get sign-off
from client
3. Mapping the requirements to Application process
4. Preparing BP080 Document (Mapping of As-Is process to To-Be Process)
and get sign-off from client
5. Business Process Re-Engineering (BPR) need to be done if required
6. Identification of GAP
7. Preparing MD050/60 for customization
8. Conference Room Pilot (CRP) environment Setup
9. Conduct Conference room pilot testing, unit testing, and integration
testing. Test script preparation.
10. Training Environment Setup (Optional, Same CRP instance may be used)
11. Prepare Standard Operating Procedure (SOP) manuals
12. Testing of Customizations (Forms, Interfaces and Reports)
13. User Acceptance Testing (UAT) environment Setup
14. Prepare TE040 document (Test Case Document)
15. Assist users in UAT and resolve UAT issues
16. Prepare BR110 document and get the access details requirement from the
client
17. Document management (version Control & Incremental setup)
18. Production Instance Setup
19. Assist Developers to upload the master data and open transactions
20. Verify the uploaded masters and open transactions
 21. Post Live support
22. Prepare BR100 document (Setup Document)
23. Co-ordination with Technical Consultants / DBA’s, Developers and Oracle
Support

Role of a Functional Consultant in a Support Project

1. Handling tickets and application support to the end-users. When an issue

is received, it needs to be analyzed and resolved
2. In case, if the issue requires the support of development, then transfer the
issue to development team with the inputs. Monitor and help development
team to complete the task
3. In case, if the issue requires support from Oracle, then raise SR and co-
ordinate with oracle support team till closure
4. In case, if the issue requires to run diagnostics requests, SQL’s or any
other required to identify or resolve the issue, then run those required (data
fix SQL’s when Required) and update SR’s and co-ordinate with oracle
support team till closure
5. In case, if the issue requires the support of Database Technical
Consultants/DBA, then Describe and transfer the issue to Technical
Consulting team with the inputs. Monitor and help Technical team to
complete the task
6. Preparing MD050/MD060 documents for any customizations
7. Preparing Test Cases, Test Data & testing.
8. Coordination with client managers/Key users and other teams for issue
resolutions and getting sign-off for release to be moved to production
9. Training the end users and preparing end user training material
10. There will also be interaction with other modules consultants/Technical
Consultants/DBAs/Developers
11. Creation of process documents & its updating if required
Functional consultant should know the basic SQL and the important tables and
how to run diagnostics and SQL’s. Data Loader is an easy to use tool, hence it is
better to know it. Knowledge of discoverer is a plus.