Macey’s

 is  aware  of  a  situation  involving  a  young,  black  man  who  was  shopping  in  our  store  and  
the  manner  in  which  he  was  treated.  Upon  being  made  aware  of  this  situation,  we  immediately  
started  an  investigation  to  determine  what  happened.  That  investigation  is  continuing.  We  take  
this  matter  very  seriously.  Our  CEO  is  also  working  with  the  family  of  the  young  man  to  resolve  
their  concerns.
 
While  we  believe  this  is  an  isolated  incident,  we  are  implementing  enhanced  training  to  ensure  
everyone  continues  to  feel  welcome  in  our  stores  and  that  our  team  members  better  
understand  our  policies,  procedures  and  values.  One  of  those  values  is  celebrating  the  diversity  
of  our  team  members  and  communities.  We  recognize  this  is  an  active  process.  This  incident  
reinforces  our  need  to  provide  additional  diversity  and  sensitivity  training  to  all  team  members  
to  safeguard  our  safe  and  welcoming  environment.  
 
In  a  related  incident,  on  Friday  night,  an  individual  using  a  fake  social  media  profile  posed  as  a  
store  team  member.  The  individual  began  posting  inappropriate  and  inflammatory  comments  
on  social  media  outlets  purporting  to  be  on  behalf  of  Macey’s.  Additionally,  we  are  aware  that  
someone  using  a  fake  social  media  profile,  posing  as  the  young  man  involved,  was  used  to  post  
insensitive,  vulgar  and  inflammatory  comments  on  social  media.  
 
Unfortunately,  this  situation  demonstrates  the  toxic  state  of  the  Internet  and  social  media  
today.  In  today’s  environment,  judgments  are  often  made  before  the  facts  are  obtained.
 
The  conduct  in  creating  fake  social  media  profiles  and  posting  such  inflammatory  comments  is  
offensive  and  reprehensible.  We  have  reported  these  posts  to  Google  and  the  posts  have  
started  to  be  removed.  We  are  considering  legal  action  to  expose  the  identity  of  these  
individuals  and  taking  appropriate  action  against  them.