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Basic Troubleshooting Guide

No Power – Flashing LEDs

POWER OPC ERROR TYPE


LIGHT LIGHT REPAIR
- - AC Power failure Loose connection, Power Unit or Main Unit
1(1/sec) - Lamp Failure Loose connection to Inverters, reload firmware, Inverter Unit or LCD Panel
2X - Power Failure Inverter Unit or LCD Panel
13V/UR10V
2X 1X failure Power Unit or Main Unit
2X 2X 3.3V Main Failure Power Unit or Main Unit
2X 3X UR6V failure Power Unit or Main Unit
1
2X 5X Panel 5V failure LCD Control Unit or LCD Panel

1
SOF driver shorted on LCD Panel - disconnect one of the LCD Control Unit cables from panel, if TV
power on with backlight or a crack is in panel, replace LCD Panel.

NOTE: As final step to isolate LCD Panel or Board problem with Technical Hotline: Attempt Force Power
On (ignores errors)

• Hold [CH_DOWN] and [VOL_UP] on TV, plug in the AC power cord


If TV powers on, check for bad lamps, loose connections to Inverter unit

•Enter into Service Mode - Hold [CH_DOWN] and [INPUT] on TV, plug in the AC power cord
set “LAMP ERROR” to 0

Always reset “LAMP ERROR” after repairing TV

Shuts Down/ Flashing LED

POWER OPC ERROR TYPE


LIGHT LIGHT REPAIR
2X 7X CPU Communication Main Unit or LCD Controller
2X 7X Audio Amp Error Loose/Damaged speaker wires, Terminal Unit
2X 8X LCD Control ROM Error Main Unit or LCD Control Unit
3X 1X Communication Main Unit
3X 2X Main Failure Main Unit or LCD Control Unit
3X 3X Communication Main Unit
4X - Vsync Error Reseat cables, Main Unit
2
5X - Monitor Temp Failure Main Unit
6X - BD Unit Error BD Unit
8X - Flash Rom Error Main unit or reload firmware

2
TV installation environment – move unit to a different location and retest.
Basic Troubleshooting Guide

DISPLAY/ VIDEO PROBLEM


Check for:

[ ] No backlight, display ok [ ] No OSD/No Menu- check if TV is in public mode

[ ] No display, backlight ok [ ] Very dark picture

[ ] Inverted Picture [ ] Distorted Picture

[ ] Lines in picture [ ] Dark picture on left or right side of the screen

[ ] Inaccurate color [ ] Fine line in Picture

REPAIR
LCD Control Unit
AV/Terminal Unit
Main Unit
LCD Panel

Note: Check for damaged LVDS cable


Check all INPUTS for video
Check LCD Test Patterns in Service Mode; confirm video is ok on test patterns (no lines, bad
pixels or distortion)
Confirm public mode is reset and perform Industry Init

NO PICTURE / SOUND OKAY

[ ] Confirm Backlight is on, if no backlight, Inverter Unit or LCD Panel are bad

[ ] Confirm Connections on Inverter Unit, also check for loose ground screws

REPAIR
AV/Terminal Unit
Main Unit

Note: Check all INPUTS, if video ok on any input, confirm menu settings for the non- working input
Check Signal Source - Cable/Cable Box, DVD, Video Game, Signal Distribution device.
Basic Troubleshooting Guide

SNOWY PICTURE
3
[ ] Check Antenna/Cable selection in Setup Menu-EZ Channel
[ ] Home [ ] Store [ ] Air [ ] Cable [ ] Analog [ ] Analog/Digital [ ] Digital

3
Incorrect Antenna/Cable setup perform Channel Scan

REPAIR
AV/Terminal Unit
Main Unit
LCD Control Unit

Note: Check all INPUTS


Check “Signal Strength” under Antenna Setup-Digital programming
Check Signal Source - Cable/Cable Box, DVD, Video Game, Signal Distribution device.

No Di g i t al Si g n al

[ ] Always [ ] Intermittently

[ ] Failed to receive broadcast E202 [ ] No broadcast now E203


4
[ ] Check the Antenna/Cable selection in Setup Menu-EZ Channel
[ ] Home [ ] Store [ ] Air [ ] Cable [ ] Analog [ ] Analog/Digital [ ] Digital

[ ] Confirm Broadcast Channels for location – customer should have listing or check online

[ ] Confirm latest version of Firmware


4
Incorrect Antenna/Cable setup perform Channel Scan

REPAIR
AV/Terminal Unit
Main Unit

Note: Check all INPUTS


Check “CH Memory” in Setup Menu – CH Setup programming –“Skip” should be off
Check Signal Distribution device or coax cable
Basic Troubleshooting Guide

SOUND PROBLEM

[ ] Confirm Distorted Audio

[ ] Check for Low Audio

[ ] No A udio – Check “ V ariable” selection in “ Output Select” programming- should be “ Fixed”

[ ] Confirm latest version of Firmware

REPAIR
AV/Terminal Unit
Main Unit

Note: Check speaker wires for loose connection/damage


Check all INPUTS
Check Signal Source - Cable/Cable Box, DVD, Video Game, Signal Distribution device

REMOTE CONTROL UNIT DOES NOT OPERATE

[ ] Confirm TV responds to remote

[ ] Check FUNCTION selection on Remote is set correctly to TV

[ ] Check batteries are inserted correctly

[ ] Confirm Battery strength

[ ] Check for damaged cables to RC/LED unit


3
[ ] Check for any fluorescent light/ IR interference near the remote control sensor

[ ] Confirm latest version of Firmware

REPAIR
Update Firmware
Install IR Filter

Note: Unplug TV for 20sec, then using remote, power TV on, if unit powers on Remote ok, there is some
interference in TV installation environment.
5
Place front of remote flush against IR sensor of TV (trying to block any interference), confirm function of
remote, if ok, there is some interference in TV installation
Basic Troubleshooting Guide

DEMO MODE IS ON

Translucent OSD message may appear across the top of TV screen indicating the LCD size class and
other TV specifications. (ex. “40” CLASS ASV SUPERLUCENT PANEL FULL HD 1080P UD SPECTRAL
CONTRAST ENGINE”)

REPAIR
Turn DEMO mode off