MARISSA C.

FELIX
3815 Gliding Place, Sanford, FL 32773 | (407) 307 -7557 | Marissa.cfelix@gmail.com
Objective: To become a Technical Support Analyst; provide clients with support for ADP products like
hardware, software and system issues via phone or remote access.
Education: University of Central Florida Orlando, FL
Bachelor of Science 2017 – Current
Major: Criminal Justice
Valencia College Orlando, FL
Associate of Science May 2016
Experience: United Health Care Tampa, FL
Client Resolution Specialist Feb – Oct 2017

 Received inbound phone calls from clients regarding their patient’s products
 Resolved issues by troubleshooting and identify the root cause of the issue
 Worked independently and managed own work, while in a team environment
 Worked with management on the MBO project to ensure satisfactory metrics
 Developed the skills of others while delivering corrective criticism

Murphy & Berglund, PLLC Altamonte Springs, FL

Paralegal May ’15 - Current

 Drafts pleadings, motions, contracts and summons in accordance with the

Florida Statutes, for the Attorney’s review
 Files documents with the Clerk via the electronic filing portal
 Schedules meetings with Judicial Assistants, Opposing Counsel, and clients
 Exudes the ability to convey empathy as well as professionalism but
upholding quality standards

Central Florida Reception Center Orlando, FL

Correctional Officer Oct ‘14 – May ‘15

 Received inbound phone calls from clients regarding their patient’s products
 Resolved issues by troubleshooting and identify the root cause of the issue
 Worked independently and managed own work, while in a team environment
 Worked with management on the MBO project to ensure satisfactory metrics
 Developed the skills of others while delivering corrective criticism

Skills: Knowledgeable of computer capabilities and functionality not limited to Microsoft

applications like Windows, Word, PowerPoint, outlook and Excel.
Experience with project management, problem solving and critical thinking
Communicates effectively with strong written and verbal skills