Beruflich Dokumente
Kultur Dokumente
This course will present the various TQM frameworks, concepts, and quality improvement tools
necessary for implementing the quality culture that characterizes world-class organizations. This
course examines the concepts of TQM as systematic process in the context of continuous
improvement and quality management initiatives that improves customer satisfaction. The course
covers methodologies and tools that will aid the student to understand how TQM can be used as a
strategic tool that helps the organization achieve a competitive advantage in a global economy.
6. SUPPLIER PARTNERSHIP
6.1. Principles of customer/suppliers relationship
6.2. Essentials of partnering and sourcing
TEXT BOOKS:
REFERENCE: