1. Know the Contract (#1 complaint about contract managers)
2. Work Control Work ordering Work completion Work inspection and acceptance Invoicing and payment 3. Contract Compliance Day-to-day monitoring: enforce contract milestone schedule Plan of action if supplier underperforms or if contract requirements change Criteria for measuring success: QCD + supplier responsiveness RFP/IFB amendment, contract modification or change order 4. Contractor Payment (#1 complaint from contractors) Prompt and accurate Quality work, delivered on time, at the cost agreed to Contractor administratively compliant 11