ROBERTO RICO.

beto.ricod@gmail.com | Mobil: 442.3059355 |Mexican Passport: Expired.

USA Visa: expired on December 2017.

Education Information Systems Degree. From 1994 to 1997.

Universidad Contemporánea (UCO) - Querétaro, Qro.

Summary
IT manager with strong experience on budget management, forecast analysis & team work leader.
Customer orientation based on sense of urgency. Able to resolving quickly unexpected issues.
Work under pressure environments such as JIT process and high demand services. Ability to work
within established procedures, and also, able to improve it. Work with all levels of the organization,
such as corporate staff, local staff and third party providers, driving strong communication and
coordination skills.

Skills Highlights
Leadership skills Adaptable to many environments
High sense of responsibility Business & customer orientation
Focus on team work Decision maker
Results by goals Persuasive & Proactive
Analytic skills Extroverted

Professional Experience

 Peterson American Corporation (T1). Current Position: North America IT Coordinator. Since
September 2016.
Duties: Reporting to IT director in corporate office. Coordinate local IT personnel activities and
provide customer support in multiple facilities (MEX, USA, CAN, UK). Forecast and management of
local budget. Management of all IT projects in Mexico and special projects around the globe
organization. Development, implementation and support organizational global solutions. Help desk
system management in Mexico’s facility. Local network (wired & WiFi) infrastructure administrator
and WAN teamwork member. Servers’ management (DB, Apps, files, printer, user, antivirus &
backups). CMS’ ERP implementation and users support. Timeclocks management and support to
payroll personnel with TRESS System. Support to finance and foreign trade users with Cofidi network
and CFID 3.3 (governmental instance compliance). Production lines communication monitoring and
supporting workstations & barcode systems. PBX system support. CCTV management. Isolated
power energy network design and management. Scheduled hardware & software maintenance.
Vendors’ development.

 Grupo Ixan. Position: IT & Projects Manager. From March 2010 to June 2016.
Duties: Develop & manage the budget area. Coordinate all activities of the area. Customer service,
driving current and new projects to provide all related information to the client and whole company.
Coordinate third party provider’s activities through work plans. Development of IT policies based on
SOX compliance. ERP, Apps management and data security. Help Desk management.
  Lear Corporation (GMC division) (T1). Position IT & Projects Coordinator. From Dic07 to
Nov09.
Duties: Coordinate all activities’ area. Support shop floor work station users and warehouse
management. Ensure communication between DB servers and production lines for data collection
(track, store & back up). Handle BOM information to analyze costs & profits. Management system
for dispatch & reception of shipments. Manage technologies involved in JIT process to avoid line
shutdowns and reducing parts production.
Development of new projects of the area as well as others internal areas and corporation divisions.
Coordinate third party provider’s activities through work plans. Six sigma projects implementation.

 TRW Braking Systems (T1). Position: IT coordinator. From mar 03 to may 07.
Duties: Budget management. Coordinate all activities of the area and the personal too. Help desk
management. Administration of servers application such as email, ERP, RH, shop floor DBs,
security, updates, images releases, users, files, user & printing. Infrastructure & LAN management.
Six sigma projects implementation. North America member team as local responsible for SOX
compliance. Local administrator of web portal clients (Ford, Chrysler, GMC, Honda, VW, Nissan)
for advanced shipping notice (ASN). TS-16949 compliance coordinator for IT.

Others Jobs functions

Sercen Logistics (C&A D C). Position as IS chief. For more of 4 years.
Manpower Headhunter services. Position as operation support supervisor.

Special Training

Project Management Professional COBIT Introduction

Sharepoint Server
Server management
Windows & Novell Server
Networking
Mail services management
ERP’s
Back up & Restore systems
Cisco Merakis WiFi Solutions
Office 365
ECR (Efficient Consumer Response).
DRP & BC (SOX Compliance)
Six Sigma as green belt.
TS-16949
Business management.
KPIs
ITIL introduction