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APPLY FATIGUE MANAGEMENT STRATEGIES

LEARNER GUIDE
APPLY FATIGUE MANAGEMENT STRATEGIES

Published by

HEART TRUST/NATIONAL TRAINING AGENCY

Produced by

Learning Resources Development Unit


Gordon Town Road
Kingston 7
Jamaica W.I.

This material is protected by copyright ©. Copying this material or any part of it by any means,
including digital or in any form is prohibited unless prior written permission is obtained from the
HEART Trust/NTA.

© 2017

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TABLE OF CONTENTS

PAGES

Introduction ................................................................................................................................ ii

Welcome ......................................................................................................................... ii
This Competency Unit...................................................................................................... ii
Before you Start .............................................................................................................. iii
Planning your Learning Programme................................................................................. iii
Self-Assessment Checklist ................................................................................................. iv
How to use this Learner Guide .........................................................................................v
Using the Computer and Other Resources ....................................................................... vi
Methods of Assessment .................................................................................................. vii
Quality Assurance .......................................................................................................... vii

Element 1: Identify and Act Upon Signs of Fatigue .............................................................. 2

Self-Assessment Checklist .............................................................................................. 7

Element 2 Implement Strategies to Minimise Fatigue .......................................................... 8

Self-Assessment Checklist ............................................................................................ 12

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LG – BSBMKP067B:
APPLY FATIGUE MANAGEMENT
STRATEGIES

INTRODUCTION

Welcome

Welcome to the Learner Guide for Unit of Competency, “APPLY FATIGUE


MANAGEMENT STRATEGIES”. This is just one of a number of Learner Guides produced
for the Marketing and Promotions Skills stream of the Business Services Industry, and it is
designed to guide you, the learner, through a series of learning processes and activities
that will enable you to achieve the specified learning outcomes for the competency unit.

The content of this guide was developed from the Competency Standard BSBMKP067B,
which is one of the basic building blocks for the National Vocational Qualification of
Jamaica (NVQJ) certification within the industry. Please refer to your Learner Handbook
for a thorough explanation of standards and competencies, and how these relate to the
NVQJ certification.

You are also advised to consult the Competency Standard for a better understanding of
what is required to master the competency.

This Competency Unit

“Apply fatigue Management Strategies” addresses the knowledge and skills required for
effectively providing table service of alcoholic beverages. The competency unit is
comprised of the following elements:

Element 1: Identify and act upon signs of fatigue

Element 2: Implement strategies to minimise fatigue

As you go through each element, you will find critical information relating to each one
of them. You are advised to study them carefully so that you will be able to develop the
necessary knowledge, skills and attitudes for providing table service of alcoholic
beverages.

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Before you Start

Before you start this Learner Guide, you need to:

a. Obtain a Learner’s Logbook that will be used to record evidence of your new
skills/competence. As you demonstrate your new skills, record your activities and
have your learning facilitator sign off on them. This will allow you provide evidence
of your competence when you are being assessed against the competency standard

b. Ensure that you have access to the facilities and equipment necessary for learning

c. Ensure that your learning resources are available

d. Know and observe the occupational health and safety standards/practices for the
industry. For example, ensure that you are wearing suitable clothing, that tools and
equipment are safe, and that the correct safety equipment is used

e. Plan your learning programme (see below)

f. Understand how to use this Learner Guide (see below)

Planning your Learning Programme

The following self-assessment checklist will assist you in planning your learning
programme as it will help you to think about the knowledge, skills and attitudes needed
to demonstrate competency in this unit. As you go through the checklist, you will be able
to find out what competencies you have already mastered, and which ones you will
need to pay more attention to as you go through the learning process.

To complete the checklists simply read the statements and tick the ‘Yes’ or ‘No’ box.

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Self-Assessment Checklist
Apply fatigue management strategies

Element 1 Identify and act upon signs of fatigue Yes No

1. I can monitor potential causes of fatigue and take action to


minimise the effects in accordance with company procedures
( ) ( )
2. I can recognise and assess personal warning signs of fatigue
( ) ( )

3. I can take the necessary steps to maintain the effective work


capabilities and alertness ( ) ( )

4. I can communicate personal fatigue management strategies


to other relevant persons ( ) ( )

5. I can plan counter measures to combat fatigue appropriately


( ) ( )

Element 2 Implement strategies to minimise fatigue Yes No

1. I can assess routes and schedules, plan to minimise fatigue


( ) ( )
2. I can develop and understanding of factors which increase
the risk of fatigue-related accidents and try to minimise the
incidents ( ) ( )

3. 1. I can implement strategies to manage fatigue in


accordance with company policy ( ) ( )

4. I can make lifestyle choices to promote the effective long- ( ) ( )


term management of fatigue

5. I can apply effective practices for combating fatigue ( ) ( )

If you ticked all or most of the ‘Yes’ boxes, then you might not need to go through the
entire guide. Ask your learning facilitator to assist you in determining the most
appropriate direction for this competency.

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If you ticked a few of the ‘Yes’ boxes or none at all then you should work through all of
the guide, even though some elements may be familiar to you.

Plan your learning based on your answers. Be sure to involve your learning facilitator in
the planning process.

How to use this Learner Guide

This Learner Guide is designed to assist you in working and learning at your own pace.

We suggest that you:

 Go through the sections/elements as they are presented (starting at Section 1)

 Check your progress at each checkpoint to ensure that you understand the
material

 Observe the icons and special graphics used throughout this guide to remind you
of what you have to do to enhance your learning. The icons and their meanings
are as follows:

Complete Assessment Exercise


This exercise requires you to think about the knowledge
and skills that you have or will develop in this competency
unit.

Definition Box
Words/phrases are defined or explained in this box. The
words/phrases being explained are in bold print.

Checkpoint
This denotes a brain teaser and is used to check your
understanding of the materials presented. No answers are
provided for the questions asked

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Activity
This denotes something for you to do either alone or with
the assistance of your learning facilitator.

Reference
This points you to the reference materials and other
support documents or resources used in
compiling the unit content.

 Ask your learning facilitator for help if you have any problems with the
interpretation of the contents, the procedures, or the availability of resources

 Stop and complete each activity as you come to it. If the activity requires you to
perform an actual task, be sure to tell your learning facilitator when you get to
that activity so that he/she can make arrangements

 Get your learning facilitator to sign and date the Learner Logbook when you have
completed an activity

 Read the summary and complete the self-assessment checklist at the end of each
section or element

When you have worked through all sections of the guide, complete the assessment
exercise at the end of the document. When you can tick every ‘Yes’ box, you are ready
for assessment and may ask your learning facilitator to assist you in making the
arrangement to have your performance assessed.

Using the Computer and Other Resources

Where your activities refer you to the library, computer and Internet resources, ask your
learning facilitator to assist you with locating these resources. If you are getting your
training in an institution, there may be a library and computer laboratory. If this is not
the case, visit the local library and find out what resources are available.

If you are unable to use the computer and the Internet, someone should be able to show
you how to use these resources.

Please note that in many of your activities you have been referred to information on the
Internet. This is because the Internet has a vast amount of information that can help you
acquire the particular competencies. We would like to advise you, however, that we
cannot guarantee that all the sites will be available when you need them. If this happens,
ask your learning facilitator to assist you with locating other sites that have the
information you require.

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Methods of Assessment

Competency will be assessed while work is being undertaken under direct supervision
with regular checks, but may include some autonomy when working as a team. You are
advised to consult the associated competency standard for further details relating to the
assessment strategies.

Methods include:
 Practical demonstration
 Oral presentation
You may now start your learning. Have fun while you work!

Quality Assurance

A feedback form is included at the back of each Learner Guide, so all users are afforded
the opportunity to document their concerns pertinent to the various aspects of the guide.
Such concerns will assist in the review process of the Learner Guides. Users are
encouraged to cut out the form, complete and submit same to the address provided.

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LG – BSBMKP067B:
APPLY FATIGUE MANAGEMENT
STRATEGIES

This unit is divided into two elements:

1. Identify and act upon signs of fatigue


2. Implement strategies to minimise fatigue

Learning Outcomes

Upon completion of this unit, you will be able to:


 Monitor potential causes of fatigue and take action to minimise the effects in
accordance with company procedures
 Recognise and assess personal warning signs of fatigue
 Take the necessary steps to maintain the effective work capabilities and alertness
 Assess routes and schedules, and plan to minimise fatigue
 Develop and understanding of factors which increase the risk of fatigue-related
accidents and try to minimise the incidents
 Implement strategies to manage fatigue in accordance with company policy
 Make lifestyle choices to promote the effective long-term management of fatigue
 Apply effective practices for combating fatigue
 Communicate personal fatigue management strategies to other relevant persons
 Plan counter-measures to combat fatigue appropriately

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Introduction to Applying Fatigue Management Strategies


KEY CONCEPT
Uncertainty and tension in the workplace and even
at home, as well as a fast-paced world, can create Fatigue
heightened levels of anxiety, stress, and,
consequently, fatigue. For many reasons, more This is a state of being
persons seem to be suffering from fatigue. A mental, physical, and
challenging global economy, job layoffs, fear of emotionally tired; in other
war, threat of terrorism, and lack of support in words, being extremely
personal life can all be viewed as contributing weary or exhausted as a
factors. Fatigue can have a tremendous impact on
result of physical labour or
your performance and, by extension, the
performance or productivity of the firm to which stress.
you are employed.

Our schedules are compact with activities, and as we try desperately to balance our
personal and work lives, we run the risk of experiencing harmful physical effects. . In the
workplace, you are being asked and expected to achieve more with less. At times our
need to stay electronically connected to our jobs, practically 24-hours each day,
contributes to the increasing level and number of individuals who are suffering from
moderate to chronic fatigue. We need to be able to balance the demands of work and
our personal lives in such a way that we minimise or prevent fatigue.

ELEMENT 1: IDENTIFY AND ACT UPON SIGNS OF FATIGUE

Monitor Potential Causes of Fatigue and Take Action to Minimise the Effects in
Accordance with Company Procedures/Recognise and Assess Personal Warning Signs of
Fatigue
KEY CONCEPT

There are numerous possible causes of fatigue, Stress


both in and out of the workplace. These may “Stress is the experience of
include: opportunities or threats that
people perceive as important
 lack of sleep and also perceive that they
 conflict might not be able to handle or
 role ambiguity deal with” (George & Jones,
 workload and schedules 2005, p. 275).
 health issues
 environmental exposures

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 lack of exercise
 dehydration/not drinking adequate water
 emotional stress
 medication
 anaemia

Signs of fatigue and stress may include:


 headache
 muscle pain
 blurred vision
 swelling
 stiffness
 watery eyes
 dizziness

Fatigue, if left unattended, can result in serious issues or complications. It is important


that you monitor or manage possible causes, if you are suffering, or in a situation where
you are likely to experience fatigue. There are a number of techniques that you can use
to monitor or manage fatigue and stress. These include:
 time-management
- planning and organising work activities
- prioritising
- analysing workflow
 seeking assistance when needed
 identifying sources of stress and fatigue
 exercising
 diet and nutrition
 relaxation
 meditation
 social support

Depending on your level of fatigue, you may need to seek medical assistance or even
clinical counselling and take time away from the job. Family support is also very crucial
in your recovery from chronic fatigue. Chronic fatigue can become so overwhelming that
you may need to be hospitalised for a brief period of time.

It is essential that you identify your source of fatigue and seek assistance as soon as
possible. It would be even better if you are proactive and recognise that you are on a
path to experiencing fatigue and take preventative actions before it becomes a reality.

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CHECKPOINT

1. Is there a difference between fatigue and stress? What is the


relationship between the two terms?
2. How can fatigue impact your personal and work life?
3. What are some techniques/methods that you may use to
monitor or prevent fatigue?

ACTIVITY

Conduct a research on at least six (6) causes of stress. Compile


your findings and report to the class in the form of a PowerPoint
presentation.

Your presentation should not exceed 10 minutes. Ensure that you


include at least three (3) different sources. Include these sources
both in-text and in the reference list.

Take the Necessary Steps to Maintain the Effective Work Capabilities and Alertness/
Communicate Personal Fatigue Management Strategies to Other Relevant Persons/Plan
Counter Measures to Combat Fatigue Appropriately

You were employed in your particular job position because your


recruiter believes that you can increase or maintain productivity and,
therefore, the firm’s bottom line. It is partly your responsibility to
ensure that you take steps to maintain or increase that level of
capability and alertness.
If you suspect that you are experiencing fatigue, or that there are
factors that may contribute to you becoming fatigued, you need to
take proactive steps to prevent or minimise it. Sometimes your job
itself can be the contributing factor to your fatigue. You should be
able to discuss job-related issues with your immediate supervisor or
your manager. Being proactive is far less expensive and stressful on your body.

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Fatigue and stress can result in consequences such as the following:


 Physiological – This can prevent you from getting a good night’s sleep/rest.
Additionally, it can result in sweaty palms, trembling, increase in heart rate,
elevated blood pressure, dizziness, impaired immune system functioning, and even
heart attack. All these symptoms can adversely impact your ability and capability
to work effectively and efficiently.
 Psychological –This can significantly impact your mood; the typical results are,
unusual anger, anxiety, bitterness, worry, and even hostility towards persons
around you. It can also cause you to develop a negative attitude towards work
and other activities that you normally enjoy. People who are suffering from
psychological fatigue tend to have a negative perception of their jobs and are very
likely to have low job performance and satisfaction.
 Behavioural – Your employers are most interested in your behavioural
performance on the job. They expect you to be working above your ability and
capability at all times, which can be a contributing factor to stress and fatigue.
You need to plan counter-measures to combat fatigue and stress before the situation is
exacerbated.. You need to find the level of stress that is enough to motivate you to
perform optimally. Too little stress can cause boredom and
too much stress can paralyse you and cause to become
counter-productive.
You need to develop a deep understanding of yourself –
your ability, capability, your limit. Know at what point you
need to step back; this will enable you to better manage
your level of stress and fatigue. Become aware of the
policies and procedures of your workplace regarding dealing with stress, recreational
activities, counselling, and protocol for communicating various issues. To better manage
your fatigue, you need to:
 Clarify your roles and responsibilities regarding your job description, to minimise
role ambiguity and conflict
 Develop a daily work schedule
 Exercise and get enough rest
 Socialise – both in the workplace and in
your personal life
 Spend quality time with your family
 Leave work at work
 Talk to a counsellor if you realise that you
are becoming overwhelmed
 tTalk to your spouse or other family member who may be able to assist you in
reducing the fatigue
 Maintain a positive attitude at all times

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 Have discussions about the possibility of fatigue with your supervisor who may be
able to accommodate role negotiation for you
 If you have underlying health issues that may contribute to fatigue, you need to
have discussions with your healthcare provider and confide in your supervisor or
manager. This can mitigate the likelihood of you becoming burnt out

CHECKPOINT

1. How can fatigue impact your work life negatively?


2. What are the types of or consequences of stress?
3. Explain some possible symptoms of each of these consequences

ACTIVITY

Role-play

One of your supervisees has to constantly work overtime and on days-


off. As a result of this, she is suffering from chronic fatigue, caused by
severe stress.. The department is short-staffed and so, the existing staff
members have to compensate for this problem. This particular supervisee
has three young children including an eight-month-old baby at home. She
is a single mother who has to hire a nanny while she is at work. The
nanny is also experiencing fatigue because of the added hours she has to
work.

Role-play the situation and include strategies that you would implement
to remedy the situation.

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References
1. Auerbach, S., & Gramling, S. (1998). Stress management:
Psychological Foundations. Upper Saddle River, NJ: Prentice Hall.

2. Blake, I. A. (2017). What Are the Causes of Fatigue in the Workplace? Retrieved
from http://work.chron.com/causes-fatigue-workplace-7802.html

3. Elliott, A. (2010). Monitoring Your Level of Fatigue. Retrieved from


http://anneshealthplace.com/blog/2010/10/monitoring-your-level-of-fatigue/

4. George, J. M., & Jones, G. R. (2005). Understanding and managing organizational


behaviour, (4th ed.). Upper Saddle River, NJ: Prentice Hall.

5. Managing Stress in the Workplace. (2003). Retrieved from


http://www.worksafe.govt.nz/worksafe/information-guidance/all-guidance-
items/healthy-work-managing-stress-and-fatigue-in-the-workplace/stressfatigue.pdf

READY TO ASSESS YOUR COMPETENCE?


Now that you have completed this element, check if you have fully grasped all the
components by doing the following self-assessment:

Self-Assessment Checklist Yes No


1. I can monitor potential causes of fatigue and take action to
minimise the effects in accordance with company procedures ( ) ( )

2. I can recognise and assess personal warning signs of fatigue ( ) ( )

3. I can take the necessary steps to maintain the effective work ( ) ( )


capabilities and alertness

4. I can communicate personal fatigue management strategies to ( ) ( )


other relevant persons

5. I can plan counter-measures to combat fatigue appropriately ( ) ( )

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ELEMENT 2 IMPLEMENT STRATEGIES TO MINIMISE FATIGUE

Assess Routes and Schedules, Plan to Minimise Fatigue/Develop and Understanding of


Factors Which Increase the Risk of Fatigue-Related Accidents and Try to Minimise the
Incidents

Lack of organisation on the part of supervisors and employees can significantly impact
your level of stress and fatigue. Lack of organization results in confusion and tends to
cause much time-wasting. Employees spend hours trying to figure out or to decide on the
next task to be completed; at the end of the shift, you realize that a major task that your
supervisor asked you to complete from last week is still incomplete.

Developing schedules and assessing them can be a big time-


saver which can reduce your stress level. It is advisable to
develop schedules, to-do-lists, and prioritise tasks according to
levels of importance or significance. There is a common
saying, “If you fail to plan, you plan to fail.” Without a plan,
it is likely you will make no progress; you will remain at
‘ground zero’.

Work schedules or shifts can also impact fatigue, especially in an industry such as the
BPO, where some employees are expected to work odd shifts. Getting a job can be a
major challenge in itself; keeping the job can also be another stressful issue. Some
employees live many miles from work and have to travel by public transport. This can
negatively impact their level of alertness. Travelling long and odd hours to and from
work minimises the time spent relaxing, sleeping, or resting. Long commute is a major
issue in the BPO industry, especially in third-world countries.

You may need to discuss the possibility of a change of schedule with your supervisor;
sometimes it may be possible for supervisors to adjust schedules based on individuals’
extenuating circumstances. Supervisors may be more willing or flexible to accommodate
to “good” workers; those on whom they can always rely to meet the quota or whose
performance exceeds the targets.

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It is not always possible to make this adjustment, and so employees’ level of fatigue
increases to the point where workplace accidents may occur.
Work schedules incorporate:
 type of work schedule
 work duration
 time of day for work
 work schedule variability

All these elements can impact fatigue and stress level. Your
work schedule will determine your sleep pattern and this, in turn, determines your
exposure to fatigue. Employees who are suffering from chronic fatigue and an
overwhelming level of stress are highly likely to be involved in or cause workplace
accidents. These individuals are not able to focus and their judgement is severely
impaired. You need to analyse your schedules and develop an understanding of the
factors that are or can contribute to your fatigue and make efforts to reduce them. You
may examine some of the strategies that were discussed in previous sections.

CHECKPOINT

1. How can work schedules affect your level of stress and fatigue?
2. Describe the relationship among work schedule, fatigue, and
accidents in the workplace

Implement Strategies to Manage Fatigue in Accordance With Company Policy/Make


Lifestyle Choices to Promote the Effective Long-Term Management of Fatigue/Apply
Effective Practices for Combating Fatigue

There are various strategies that you can implement


to help manage your level of fatigue. You may
review previous sections for some of these strategies.
Below, are a number of strategies that may be
implemented to assist with managing your fatigue.
Remember to consult your firm’s policies and
procedures prior to implementing some of these or
you may seek the advice of your supervisor or manager.

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 Be aware of your personal limitations and say “no.” Do not take on additional
responsibilities when you know that you are unable to handle them effectively
without “cutting” significantly into your personal time or schedule.
 Try something new; being engaged in the same tasks everyday can become
boring, repetitive, and unfulfilling. Additionally, you can share tasks that you find
less interesting with someone else or possibly exchange them with a colleague
 Take your responsibilities seriously, use your discretion, and respect the position of
your supervisor or manager when he or she cannot accommodate you.
 Get involved in activities outside of your job description, share ideas, and make
meaningful contribution to the development of your colleagues and firm
 Be positive at all times and avoid criticising others in a destructive or negative
manner; seek clarity and ask pertinent questions
 Participate in Occupational Health and Safety programmes
 Engage in personal and professional development activities
 Ask for assistance when the need arises, contribute to organisational goals and
support your colleagues
 Develop schedules and prioritise
 Implement time management strategies
 Find a mentor and get help when necessary
 Engage in a regular exercise programme
 Meditate
 Participate in social groups and
community development
 Get clinical counselling when
necessary
 Participate in job-rotation and job
redesign
 Seek and participate in flexible work schedules and job sharing
 Telecommute if possible
 Seek organizational support
 Change your diet and eat nutritionally balanced meals
 Develop a sleep schedule and stick to it
 Do not over indulge in alcohol or other activities that may contribute to fatigue or
stress
 Learn to enjoy your company and relax

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CHECKPOINT

1. Discuss strategies that you can implement to manage your stress


and fatigue levels.
2. How can chronic fatigue affect your health and that of your
families?

References
1. Auerbach, S., & Gramling, S. (1998). Stress management:
Psychological Foundations. Upper Saddle River, NJ: Prentice Hall.

2. Blake, I. A. (2017). What Are the Causes of Fatigue in the Workplace? Retrieved
from http://work.chron.com/causes-fatigue-workplace-7802.html

3. Elliott, A. (2010). Monitoring Your Level of Fatigue. Retrieved from


http://anneshealthplace.com/blog/2010/10/monitoring-your-level-of-fatigue/

4. George, J. M., & Jones, G. R. (2005). Understanding and managing organizational


behaviour (4th ed.). Upper Saddle River, NJ: Prentice Hall.

5. Managing Stress in the Workplace. (2003). Retrieved from


http://www.worksafe.govt.nz/worksafe/information-guidance/all-guidance-
items/healthy-work-managing-stress-and-fatigue-in-the-workplace/stressfatigue.pdf

6. Raslear, T. G., Gertler, J., & Difiore, A. (2013). Work schedules, sleep, fatigue, and
accidents in the US railroad industry. Health & Behavior, 1(1-2), 99–115.

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READY TO ASSESS YOUR COMPETENCE?


Now that you have completed this element, check if you have fully
grasped all the components by doing the following self-assessment:

Self-Assessment Checklist Yes No

1. I can assess routes and schedules, and plan to minimise fatigue ( ) ( )

2. I can develop an understanding of factors which increase the risk of


fatigue-related accidents and try to minimise the incidents ( ) ( )

3. I can implement strategies to manage fatigue in accordance with


company policy ( ) ( )

4. I can make lifestyle choices to promote the effective long-term


management of fatigue ( ) ( )

5. I can apply effective practices for combating fatigue ( ) ( )

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Learning Resources Development Department


Learning Resources Development Unit
Learner Guide Feedback Form

Your feedback on the Learner Guide is important to us. Please complete the form below to
indicate areas for review as necessary. For each component tick [√ ] the appropriate box.

Learner Guide Title:


Learner Guide Code:

LEARNER GUIDE INVESTIGATION


Area of Concern Good Fair Weak Element/Page
Self Assessment Checklist
Content
Activities
Checkpoints
Element Checklists
Graphics
References
Details of Concern:

Other Comments:

Your contact details:

Learner Instructor Institution:

Telephone #: E-mail:
Please cut along the dotted line and submit to:
Learning Resources Development Unit, Learning Resources Development Department
Gordon Town Road, Kingston 6. Tel: 977-1700-5; Fax: 977-1115/977-1707

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