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LEARNER GUIDE
APPLY FATIGUE MANAGEMENT STRATEGIES
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TABLE OF CONTENTS
PAGES
Introduction ................................................................................................................................ ii
Welcome ......................................................................................................................... ii
This Competency Unit...................................................................................................... ii
Before you Start .............................................................................................................. iii
Planning your Learning Programme................................................................................. iii
Self-Assessment Checklist ................................................................................................. iv
How to use this Learner Guide .........................................................................................v
Using the Computer and Other Resources ....................................................................... vi
Methods of Assessment .................................................................................................. vii
Quality Assurance .......................................................................................................... vii
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LG – BSBMKP067B:
APPLY FATIGUE MANAGEMENT
STRATEGIES
INTRODUCTION
Welcome
The content of this guide was developed from the Competency Standard BSBMKP067B,
which is one of the basic building blocks for the National Vocational Qualification of
Jamaica (NVQJ) certification within the industry. Please refer to your Learner Handbook
for a thorough explanation of standards and competencies, and how these relate to the
NVQJ certification.
You are also advised to consult the Competency Standard for a better understanding of
what is required to master the competency.
“Apply fatigue Management Strategies” addresses the knowledge and skills required for
effectively providing table service of alcoholic beverages. The competency unit is
comprised of the following elements:
As you go through each element, you will find critical information relating to each one
of them. You are advised to study them carefully so that you will be able to develop the
necessary knowledge, skills and attitudes for providing table service of alcoholic
beverages.
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a. Obtain a Learner’s Logbook that will be used to record evidence of your new
skills/competence. As you demonstrate your new skills, record your activities and
have your learning facilitator sign off on them. This will allow you provide evidence
of your competence when you are being assessed against the competency standard
b. Ensure that you have access to the facilities and equipment necessary for learning
d. Know and observe the occupational health and safety standards/practices for the
industry. For example, ensure that you are wearing suitable clothing, that tools and
equipment are safe, and that the correct safety equipment is used
The following self-assessment checklist will assist you in planning your learning
programme as it will help you to think about the knowledge, skills and attitudes needed
to demonstrate competency in this unit. As you go through the checklist, you will be able
to find out what competencies you have already mastered, and which ones you will
need to pay more attention to as you go through the learning process.
To complete the checklists simply read the statements and tick the ‘Yes’ or ‘No’ box.
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Self-Assessment Checklist
Apply fatigue management strategies
If you ticked all or most of the ‘Yes’ boxes, then you might not need to go through the
entire guide. Ask your learning facilitator to assist you in determining the most
appropriate direction for this competency.
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If you ticked a few of the ‘Yes’ boxes or none at all then you should work through all of
the guide, even though some elements may be familiar to you.
Plan your learning based on your answers. Be sure to involve your learning facilitator in
the planning process.
This Learner Guide is designed to assist you in working and learning at your own pace.
Check your progress at each checkpoint to ensure that you understand the
material
Observe the icons and special graphics used throughout this guide to remind you
of what you have to do to enhance your learning. The icons and their meanings
are as follows:
Definition Box
Words/phrases are defined or explained in this box. The
words/phrases being explained are in bold print.
Checkpoint
This denotes a brain teaser and is used to check your
understanding of the materials presented. No answers are
provided for the questions asked
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Activity
This denotes something for you to do either alone or with
the assistance of your learning facilitator.
Reference
This points you to the reference materials and other
support documents or resources used in
compiling the unit content.
Ask your learning facilitator for help if you have any problems with the
interpretation of the contents, the procedures, or the availability of resources
Stop and complete each activity as you come to it. If the activity requires you to
perform an actual task, be sure to tell your learning facilitator when you get to
that activity so that he/she can make arrangements
Get your learning facilitator to sign and date the Learner Logbook when you have
completed an activity
Read the summary and complete the self-assessment checklist at the end of each
section or element
When you have worked through all sections of the guide, complete the assessment
exercise at the end of the document. When you can tick every ‘Yes’ box, you are ready
for assessment and may ask your learning facilitator to assist you in making the
arrangement to have your performance assessed.
Where your activities refer you to the library, computer and Internet resources, ask your
learning facilitator to assist you with locating these resources. If you are getting your
training in an institution, there may be a library and computer laboratory. If this is not
the case, visit the local library and find out what resources are available.
If you are unable to use the computer and the Internet, someone should be able to show
you how to use these resources.
Please note that in many of your activities you have been referred to information on the
Internet. This is because the Internet has a vast amount of information that can help you
acquire the particular competencies. We would like to advise you, however, that we
cannot guarantee that all the sites will be available when you need them. If this happens,
ask your learning facilitator to assist you with locating other sites that have the
information you require.
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Methods of Assessment
Competency will be assessed while work is being undertaken under direct supervision
with regular checks, but may include some autonomy when working as a team. You are
advised to consult the associated competency standard for further details relating to the
assessment strategies.
Methods include:
Practical demonstration
Oral presentation
You may now start your learning. Have fun while you work!
Quality Assurance
A feedback form is included at the back of each Learner Guide, so all users are afforded
the opportunity to document their concerns pertinent to the various aspects of the guide.
Such concerns will assist in the review process of the Learner Guides. Users are
encouraged to cut out the form, complete and submit same to the address provided.
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LG – BSBMKP067B:
APPLY FATIGUE MANAGEMENT
STRATEGIES
Learning Outcomes
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Our schedules are compact with activities, and as we try desperately to balance our
personal and work lives, we run the risk of experiencing harmful physical effects. . In the
workplace, you are being asked and expected to achieve more with less. At times our
need to stay electronically connected to our jobs, practically 24-hours each day,
contributes to the increasing level and number of individuals who are suffering from
moderate to chronic fatigue. We need to be able to balance the demands of work and
our personal lives in such a way that we minimise or prevent fatigue.
Monitor Potential Causes of Fatigue and Take Action to Minimise the Effects in
Accordance with Company Procedures/Recognise and Assess Personal Warning Signs of
Fatigue
KEY CONCEPT
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lack of exercise
dehydration/not drinking adequate water
emotional stress
medication
anaemia
Depending on your level of fatigue, you may need to seek medical assistance or even
clinical counselling and take time away from the job. Family support is also very crucial
in your recovery from chronic fatigue. Chronic fatigue can become so overwhelming that
you may need to be hospitalised for a brief period of time.
It is essential that you identify your source of fatigue and seek assistance as soon as
possible. It would be even better if you are proactive and recognise that you are on a
path to experiencing fatigue and take preventative actions before it becomes a reality.
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CHECKPOINT
ACTIVITY
Take the Necessary Steps to Maintain the Effective Work Capabilities and Alertness/
Communicate Personal Fatigue Management Strategies to Other Relevant Persons/Plan
Counter Measures to Combat Fatigue Appropriately
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Have discussions about the possibility of fatigue with your supervisor who may be
able to accommodate role negotiation for you
If you have underlying health issues that may contribute to fatigue, you need to
have discussions with your healthcare provider and confide in your supervisor or
manager. This can mitigate the likelihood of you becoming burnt out
CHECKPOINT
ACTIVITY
Role-play
Role-play the situation and include strategies that you would implement
to remedy the situation.
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References
1. Auerbach, S., & Gramling, S. (1998). Stress management:
Psychological Foundations. Upper Saddle River, NJ: Prentice Hall.
2. Blake, I. A. (2017). What Are the Causes of Fatigue in the Workplace? Retrieved
from http://work.chron.com/causes-fatigue-workplace-7802.html
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Lack of organisation on the part of supervisors and employees can significantly impact
your level of stress and fatigue. Lack of organization results in confusion and tends to
cause much time-wasting. Employees spend hours trying to figure out or to decide on the
next task to be completed; at the end of the shift, you realize that a major task that your
supervisor asked you to complete from last week is still incomplete.
Work schedules or shifts can also impact fatigue, especially in an industry such as the
BPO, where some employees are expected to work odd shifts. Getting a job can be a
major challenge in itself; keeping the job can also be another stressful issue. Some
employees live many miles from work and have to travel by public transport. This can
negatively impact their level of alertness. Travelling long and odd hours to and from
work minimises the time spent relaxing, sleeping, or resting. Long commute is a major
issue in the BPO industry, especially in third-world countries.
You may need to discuss the possibility of a change of schedule with your supervisor;
sometimes it may be possible for supervisors to adjust schedules based on individuals’
extenuating circumstances. Supervisors may be more willing or flexible to accommodate
to “good” workers; those on whom they can always rely to meet the quota or whose
performance exceeds the targets.
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It is not always possible to make this adjustment, and so employees’ level of fatigue
increases to the point where workplace accidents may occur.
Work schedules incorporate:
type of work schedule
work duration
time of day for work
work schedule variability
All these elements can impact fatigue and stress level. Your
work schedule will determine your sleep pattern and this, in turn, determines your
exposure to fatigue. Employees who are suffering from chronic fatigue and an
overwhelming level of stress are highly likely to be involved in or cause workplace
accidents. These individuals are not able to focus and their judgement is severely
impaired. You need to analyse your schedules and develop an understanding of the
factors that are or can contribute to your fatigue and make efforts to reduce them. You
may examine some of the strategies that were discussed in previous sections.
CHECKPOINT
1. How can work schedules affect your level of stress and fatigue?
2. Describe the relationship among work schedule, fatigue, and
accidents in the workplace
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Be aware of your personal limitations and say “no.” Do not take on additional
responsibilities when you know that you are unable to handle them effectively
without “cutting” significantly into your personal time or schedule.
Try something new; being engaged in the same tasks everyday can become
boring, repetitive, and unfulfilling. Additionally, you can share tasks that you find
less interesting with someone else or possibly exchange them with a colleague
Take your responsibilities seriously, use your discretion, and respect the position of
your supervisor or manager when he or she cannot accommodate you.
Get involved in activities outside of your job description, share ideas, and make
meaningful contribution to the development of your colleagues and firm
Be positive at all times and avoid criticising others in a destructive or negative
manner; seek clarity and ask pertinent questions
Participate in Occupational Health and Safety programmes
Engage in personal and professional development activities
Ask for assistance when the need arises, contribute to organisational goals and
support your colleagues
Develop schedules and prioritise
Implement time management strategies
Find a mentor and get help when necessary
Engage in a regular exercise programme
Meditate
Participate in social groups and
community development
Get clinical counselling when
necessary
Participate in job-rotation and job
redesign
Seek and participate in flexible work schedules and job sharing
Telecommute if possible
Seek organizational support
Change your diet and eat nutritionally balanced meals
Develop a sleep schedule and stick to it
Do not over indulge in alcohol or other activities that may contribute to fatigue or
stress
Learn to enjoy your company and relax
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CHECKPOINT
References
1. Auerbach, S., & Gramling, S. (1998). Stress management:
Psychological Foundations. Upper Saddle River, NJ: Prentice Hall.
2. Blake, I. A. (2017). What Are the Causes of Fatigue in the Workplace? Retrieved
from http://work.chron.com/causes-fatigue-workplace-7802.html
6. Raslear, T. G., Gertler, J., & Difiore, A. (2013). Work schedules, sleep, fatigue, and
accidents in the US railroad industry. Health & Behavior, 1(1-2), 99–115.
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Your feedback on the Learner Guide is important to us. Please complete the form below to
indicate areas for review as necessary. For each component tick [√ ] the appropriate box.
Other Comments:
Telephone #: E-mail:
Please cut along the dotted line and submit to:
Learning Resources Development Unit, Learning Resources Development Department
Gordon Town Road, Kingston 6. Tel: 977-1700-5; Fax: 977-1115/977-1707
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