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REPAIR ORDER FORM SERIAL No | 84911579519

Services under this Repair Order Form are subject to Dell's standard terms & conditions, in particular the terms & conditions of service & support,
available at www.dell.com p. It is the Customer's sole responsibility to complete a backup of all existing data, software, and programs on affected
systems before receiving Services (including telephone support). Except as agreed to in writing between Customer and Dell, Dell's service offerings do
not include the loading or reloading of the Customer's application software or the Customer's data as set out in the terms and conditions of service &
support. DELL WILL NOT BE RESPONSIBLE FOR LOSS OF OR RECOVERY OF DATA, SOFTWARE, AND PROGRAMS OR DAMAGE TO DATA,
SOFTWARE AND PROGRAMS OR LOSS OF USE OF ANY COMPUTER OR NETWORK SYSTEMS.

Customer Name Company Name Customer Address


Nantha Kumar SUPERTRON ELECTRONICS PRIVATE AJD Nantha Kumar Flat no 2L,Block no B20, VGN Brixton apartment
LIMITED IrungattuKottai 602105
SER Ser Tag
84911579519 339DD72
Model SLA
TULIP15AMDBTX1,INSP 15-5555 NBD

Reference No 3185617 Arrival MM/DD/YYYY 05/22/2018 HH:MM 16:04


Engineer Name Naveen Kumar T Completed MM/DD/YYYY 05/22/2018 HH:MM 18:39
Engineer ID ASP-CHE-018 Status Complete Incomplete
DSP Service Centre HCL
Dell T&M//SS2 Approval Process
Dell Hours Approved _________Hrs
Dell Tech Support Approval (Agent's Name)
No Dell Part QTY Desc Faulty Part Details(Please Tick) PPID No Part Return(NPR) TYPE
Enter Relevent No within NPR Box
Faulty RNU DOA NPR POH Bulky

1 JYP58 1 CN0JYP58658905AM527VA01 Low value Item e.g


Screw, Latches,etc
Pabil
Charged to Customer/Dell
Keep Your HDD

Customer

DDD - Data Destruction


DR - Data Recovery
Issue Reported / Details of work
Current BIOS version .......A12......., Updated to version .....A12........... as per support site. If not updated current version of BIOS PSA/ePSADiags
........A12...... and Reason of Not update??????already updated version????..; Before cx log the Issue Key board keys not working
and Wifi not working and unable restart Issue,I have check that still same Issue,Before Epsa test passed but one msg cool 32Bit Diags
found(Battery reaching end of life)Afteraced to New keyboard Issue fixed and Wifi driver installed Issue fixed but I have go to Flash S.tag
windows restarting the PC but not getting Post that time system CPU fan only spinning but display not came.that time keyboard
Upgrade FW / Drv
caps lock keys not not responding.cx Two 4GB RAM using that system so I have check with one by one RAM swapped with 2 slot
but still same Issue , both RAM check with minimum components but still same Issue, verified the cmos battery (3v)but still same Run Mp Memory Test
Issue,check Both RAM with old mother after Restarting the PC no post Issue.without RAM 2beep sound came,Faulty RAM Flash Bios
configuration (4GB 1Rx8 PC3L-12800S-11-13-B4),RAM ppid not available,cx site no swapping system so cant swapping
Hardware,Cx site Two RAM and Mother required.Mother board ppid(CN0HVWDP129635BH00EAA00)so called to dts updated call Cap / Collect DSET / AM
details after he approved the part dispatch Name(Rahul)case I'd(965304747),DeltaID(A-23uz6iTx) he is told to me battery not SP / TTY / AM
covered warranty.cx site 2RAM and MOther board only required.
PWCPC
Parts Retained by Csutomer - POH(Parts On Hold) Yes No
Customer acknowledges and agrees that Dell owns all parts removed from the faulty system. Customer confirms that if they retain the parts temporarily (for data transfer purposes) they will return the defective parts(s) within 7 days from the completed date
stated in this form and in accordance with Dell's Terms and Conditions of Service and Support. Customer agrees that in the event of receiving replaced part(s) for the system, customer is responsible to return the defective part(s) to Dell within stipulated time
frame, failing which an invoice will be issued to the Customer by Dell for the value of the part(s) at Dell's current price and Customer shall be liable to pay Dell the amount invoiced within 30 days from the invoice date. Failure to pay the amount invoiced, Dell
hold the rights to suspend all types of Services for customer without further notice and with immediate effect. Dell also hold the rights to deny Services for customers with previous fraud history.

Dell Tech Suppport Approval:


Customer Comments(Optional) Authorised Customer Signature Company Stamp If Applicable

*Appropriate options below and provide comments if available

1)Satisfied
2)Neutral
3)Dissatisfied Customer Name : AJD Nanthakumar
4)Customer do not want to participate in Survey Job Title : Professor , Customer's MailID : ajd.nanthakumar@gmail.com
5)Cx not willing to sign EROF Completion Date : 05/22/2018 18:39

Mail Sent To >> ajd.nanthakumar@gmail.com

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