RESUME

NAME : Gaurav Bharatbhai Rathod

ADDRESS : 502/503, Akashdeep Complex, Opp. Taluka
Panchayat, Kalanala,Bhavnagar – 364001,
Gujarat, India.
DATE OF BIRTH : 24th August 1983
MARITAL STATUS : Married
NATIONALITY : Indian
LANGUAGE KNOWN : English, Hindi and Gujarati
CONTACT NUMBER : +91 9375989898
+91 9825775544
E-MAIL ID : gaurav2710@rediffmail.com

CARRER AIM
To share my knowledge and dedication for the beneficiary of the company and to
expose more to my line of career for professional growth.

WORK PROFILE
RELIANCE COMMUNICATIONS (RELIANCE WORLD)
As a Customer Care Associate SINCE 24/04/2006 TO Present
As a Customer Care Associate these are the duties performing by
me:
• As a working team of a leading and most developed company in India as a
Customer Care Associate I have to work with proper planning.
• I have to plan and organize publicity campaigns on day-to-day basis to
create the awareness amongst the people about the company’s products
and services.
• For successful campaigns I have to allocate the specific tasks to
researchers to know the general views and needs of people and emphasis
on particular field like college students’ needs, professionals’ needs etc.
• For better campaigning I should find out relevant photographs and other
illustrative material so that campaigning will come more effective.
• I have to select the better-written material, photographs and illustrations to
create favorable publicity amongst the submitted materials.
 • I used to undertake public opinion research, analyses the findings and
plans public relations campaigns.
• I am responsible to organize special exhibitions, seminars, entertainment,
competitions and social functions to promote goodwill of the company and
for favorable publicity.
• I have to attend business, social and other functions to promote the
company’s products and services.
• I have to give suggestions to executives one the public relations’ policies,
programs and practices.
• I have to coordinate and oversee the preparation of staff magazines and
other internal communications.
• I have to attend day-to-day customer walk-ins and listen their complaints
and provide solution.
• I have to handle all the work related to customer care like retention, billing
issue, daily reports etc.,
• I am also responsible for sales and help to other team members for
achieving store targets. We are giving new GSM and CDMA service to
mobile subscribers, handsets, broadband service, wireless landline etc.,
• Reliance is the first Telecom Operater in India who is providing GSM and
CDMA service.

THE HUTCH SHOP (VODAFONE STORE)

As a CASHIER from 24/08/2005 to 01/04/2006
As a CASHIER these are the duties performed by me:

• I have to handle day-to-day transaction of the Cash, Cheque & Credit Card of
the Bill Payment.
• At the end of the day I have to give the daily reports of the total Collection to
the Finance & Account Department.
• I also look after the queries of the Walk-in customer related the network
problem, sim card problem, bill dispute etc.,
• I also help my Supervisor for preparing the monthly reports.

NIRMA LIMITED
As a PERSONAL & ADMINISTRATION ASSISTANT from 01/11/2003 to
23/08/2005

As a PERSONAL & ADMINISTRATION ASSISTANT these are the duties

performed by me:

• I have experience in the Personnel Department as well as Administration

Department.
• In the Personnel Department I have to handle all the works related to the
labors, like sorting their attendance card’s & fill that into the register.
 • I have also prepared Daily manpower report from the summery of different
Contractors.
• I also check the monthly bill & monthly records from the Contractor like,
attendance cards, wages register, employment cards, P.F. challan, visit book
etc.,
• I also prepared the Salary of Nirantar Security Pvt. Ltd., Ahmedabad for the
Casual Staff.
• In the Administration Department I have to handle the general Administrative
Work like, I prepared monthly reports of the Canteen stock, deduction of the
coupons & telephone charges and hostel charges.

ANALYTICAL / ORGANIZATION / RESEARCH

 Researched, compiled, prepared and presented reports, surveys and
other relevant materials to groups and individuals
 Ability to assimilate and analyze complex issues and concepts in order to
dissect, simplify and resolve problems, both in hands-on and simulated
scenarios

MANAGERIAL
 Able to co-ordinate & prioritize workload to meet stringent deadlines
 Giving directions and work productivity without supervision
 Able to lead & co-ordinate entire Production, Maintenance & Project teams
 Fast learner, can grasp and apply new procedures, techniques quickly
 Analytical thinking and troubleshooting
 Interact supportively within team environment
 Practical and creative, able to work independently
 Willing to accept additional responsibilities
 Works as a part of team, giving instructions as well as to lead the team.
 Understand customer’s problem very fast
QUALIFICATION SUMMARY
Course / Examination University / Board Passing Date
Bachelor of Commerce Bhavnagar University April 2003
D.I.S.M Aptech Computer April 2002
Education

Higher Secondary School Gujarat Secondary March 2000

Certificate Examination Education Board
Gandhinagar
Secondary School Gujarat Secondary March 1998
Certificate Examination Education Board
Gandhinagar

AREAS OF EXPERTISE
COMMUNICATION / PRESENTATION / PUBLIC RELATIONS

 Communicated with all levels of authority on matters related to technical

and non-technical issue through the effective use of interpersonal, written
and verbal communication skills
 Prepared and delivered reports / training manuals in corporate meetings
 Recognized by superiors as an effective leader and team player with
vision for technical innovation.