Jai Tandon

Dear Sir/Madam,

It would be great pleasure for me if I get an opportunity to work with your organization, one of the
leading brand in the hospitality industry. Many of the world's leading brands are associated with you
for hospitality services and expertise.

I understand that working for organization requires a candidate who is team oriented and is able to
deal with people. I am confident that I possess these skills, which will give your organization a fruitful
result and help me to perform my work more efficiently and effectively.

It would be a great honor in becoming a part of your winning team and therefore, would like to apply
for the required position. I have completed ​Graduation ​in ​Bachelors of Hotel Management​ in ​2012​.
I am currently attached with ​Leela Hotels Resorts & Palaces​ as a ​Assistant Manager Front Office
heading Concierge team and Reception team ​handling Concierge Services and Guest Services
Experiences and Maximizing Revenue Generation with regular follow-ups. Managing Guest Relations
& Operations of day to day work with the team and taking training of the team on the standards of
LQA & Les Clefs ‘d Or for the concierge and front office operations which can take the guest
experience to another level. Prior to that I was attached with​ RMZ CORP.​ as a ​Concierge Manager
handling Concierge Services and Guest Services Experiences and Facility Services of Clientele.
Maximizing Revenue Generation with regular follow-ups till lead closures. Identifying and
Networking with Prospective Client. Generating business from existing accounts and achieving
profitability and increased sales growth. Managing Client Relations & Briefing Projects and Arranging
site visits. Coordinate with Operations Team to get closures.​ ​Setting up the Concierge Desk and Front
Office as per the hotel standards.​ ​Prior to that I was attached with​ ITC Hotels​ as a ​Concierge
Supervisor​ and handling Concierge Services and VIP Movements of IPL and Celebrity taking care of
their needs and New Process to be Implemented and Reservations and Group Check-in and Check-out
and Duty Manager Shift and other Front Office related work. Prior to that I was attached with ​Oberoi
Hotels & Resorts​ as an ​Front Office Assistant​ and taking care of Group Check-in and Check-out,
Concierge services and Duty Manager Shift and other Front Office related works and revenue
planning and reservations etc.

Looking forward to meet you in person to discuss my application in greater detail and convince you
that I am the right person for the job. If given a chance I would set the standards of excellence and
would work according to the parameters of your prestigious organization.

Thanking You,

With Regards,
JAI TANDON
Encl: Curriculum Vitae
OBJECTIVE

To seek a challenging role in the hospitality industry, which enhances my growth in all aspects of the
industry.

SKILLS

☞ Possessing excellent communication and collaboration skills to lead and work in concert with
diverse groups effectively.

☞ Adroit at learning new concepts quickly, working well under pressure and communicating
ideas clearly and effectively.

☞ Dedicated and highly ambitious to achieve personal goals as well as the organizational goals.

☞ Excellent decision making skills with a positive approach.

EDUCATIONAL QUALIFICATION

☞ High School Wendy High School, Kanpur, I.C.S.E Board

Year- 2004-2006.
☞ Intermediate Wendy High School, Kanpur, I.S.C Board
Year- 2006-2008.
☞ Graduation Completed B.H.M from Christ University
Bangalore.2008-2012.

SUMMER TRAINING

☞ Organization : THE PARK BANGALORE.

☞ Duration : 5 months (May 2010-Sep 2010)

☞ Short Description about internship :

➢ Front Office
➢ F & B service
➢ Housekeeping
➢ Food Production

WORK EXPERIENCE

☞ Working with Leela Hotels, Resorts & Palaces in Delhi from April 2017 till Present as a
Assistant Manager Front Office.
☞ Worked with RMZ Corp. in Bangalore from August 2015 till September 2016 as a Concierge
Manager.
☞ Worked with ITC Gardenia in Bangalore from May 2014 till July 2015 as a Concierge
Supervisor.
☞ Worked with Oberoi Group of Hotels & Resorts in Bangalore from February 2012 till May
2014 as a Front Office Assistant.
☞ Full Member of Les Clef's d' Or India Concierge Association of India Since 2013

EXTRA CURRICULAR ACTIVITIES

 ☞ Attended events organized by Taj, The Park, Leela & ITC hotel in past few months

☞ Attended Housekeeping Workshop held by Johnson Diversey in the month of September 2009.

☞ Attended Cake Decoration & Dessert Workshop held by Rich's in the month of November
2008.

☞ Participated in Inter Class Sports (Cricket) in the month January 2010.

☞ Attended Back to Basics conducted by B.H.M Dept. Christ University in the month of
June-July 2011.

☞ Attended AGM of Les Clef's d' Or India Concierge Association of India held in the month of
September 2013 at Fairmont Jaipur

☞ Attended AGM of Les Clef's d' Or India Concierge Association of India held in the month of
August 2014 at Ritz Carlton & ITC Windsor Bangalore

☞ Taking up the session on Concierge in Christ College Bangalore and helping them in preparing
the syllabus for the Concierge and Front Office.

☞ Monthly Newsletter prepared by myself of Concierge.

☞ Attended AGM of Les Clef's d' Or India Concierge Association of India held in the month of
April 2017 at Le Meridien Gurgaon.

☞ Attended UICH Asian Congress organized by Les Clef's d' Or India Concierge Association of
India held in the month of September 2017 at Trident Nariman Point & Taj Mahal Palace &
Towers.

PERSONAL DETAILS

Date of Birth : 9​th​ October, 1989

Address : Flat C2, 1/10 A, Mehak Arcade, Rajendra Nagar Sector 5
Sahibabad – 201005. Ghaziabad
References : As per request.