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7/18/2017 Knowledgebase | ImageNow: File Conversion Service Technical Overview

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Author: Ryan Gerber

Document ID: 174477
First Published: 8/10/2016 9:33 AM
Last Modified: 3/15/2017 1:41 PM
Last Published: 2/20/2017 5:34 PM
Channels: Internal; Customer Portal; Partner Portal;

ImageNow: File Conversion Service Technical Overview

Table of Contents

Technical requirements
Questions to ask
Information to capture
Related articles
Frequently asked questions
Additional information


Perceptive Content File Conversion Service (FCS) is a Web API that uses Integration Server
for rendering and displaying raster images through Perceptive Content or other third-party

FCS was introduced in Perceptive Content version, in addition to the Integration
Server GET /document/{id}/page/{pageId}/rendition call.

Technical requirements

Operating Systems:

Microsoft Windows Server 2008 R2, 2012, or 2012 R2

RedHat Linux x86_64 version 7

Oracle Linux version 7

Prerequisite Software:

Node.js, version 4.4 (Argon LTS releases)

Compatible Software:

Perceptive Content version 7.0.x, 7.1.x.


It is recommend that Perceptive Experience Apps are installed on the same web
server as Integration Server to support the known functionality of the identified
browsers. 1/4
7/18/2017 Knowledgebase | ImageNow: File Conversion Service Technical Overview


Document Filters is the back-end technology used to convert images.

Integration Server is a middle-tier, Representational State Transfer (REST) web

service that provides access to the Perceptive Content environment.

Questions to ask

Question Reason

Is this a new or existing implementation? The incorrect version of node.js may be installed
on the server. This is often seen with new
implementations of the File Conversion Service.

Are some or all users affected? This helps determine if the issue is a network
issue with a particular user, a system wide
network issue, or an issue with FCS/Integration

Does the issue affect every file type? The file type in use may be unsupported.

What program is utilizing FCS? The problem could potentially be with Experience
or a third-party application, not FCS.

Information to capture

File / Information Reason

ISYS11df.ini Contains information about the default

file conversion settings

config.json Contains information about the service


integrationserver.ini Verify that the address of the

render.fileimageservice.url is correct.

[drive]:\<FCS Installation Directory>\logs folder Records file conversion errors

Perceptivecontentfileconversionservice.err.log Logs issues with the File Conversion

Located in the [drive]:\<FCS Installation Directory>\daemon

<username>_is_<date>.log Returns queries and server calls that

are executed when retrieving a
Located in the [drive]:\inserver\ directory on the main document. This can be useful for
application server performance troubleshooting.

Related articles

Integration Server Technical Overview

Perceptive Experience Content Apps Technical Specifications 2/4
7/18/2017 Knowledgebase | ImageNow: File Conversion Service Technical Overview

Frequently asked questions

Is it possible to deploy Experience without FCS?

Yes, FCS is not included in the Experience installer and is a separate installation. Since FCS
does not require a license, it can be freely installed during or after an implementation of

If the FCS service is stopped, what functionality will be lost?

FCS converts non-image documents such as DOC and PDF file types into a temporary
image for display in the browser. These images are not saved and stored. If the service is
turned off, these files will not be able to be viewed in Experience. Additionally, print
functionality is controlled by FCS. With the service disabled, users will lose print

Is there any relationship between FCS and the File Conversion Component (FCC)?

No. FCC is specifically used with Perceptive Runtime Connect and has no relationship with

Additional information

Information about the calls File Conversion Service uses can be found in the Integration
Server Operations list under the Document calls.

Additional flags that can be passed in with the request URL can be found in the HD-specific
option strings section of the Document Filters Implementation Guide.

Corey Kidd

Updated 03/15/2017 by Corey Kidd (updated FAQ to correct answers about

Q1 & Q3)
Updated 2/20/2017 by Joe Randolph (added Frequently Asked
Questions section and made external)
Updated 10/28/2016 by Corey Kidd (replaced the internal note to specify
that FCS requires a transaction license except when used with Experience;
made minor formatting changes)
Updated 09/16/2016 by Corey Kidd (moved info into internal notes because
it shouldn't be customer seen for now)

Note: If using FCS through Experience, it uses the same session as the Experience
user, which is a Perceptive Web license; it does not require an additional
Integration Server transaction license in this situation. In all other instances, a
transaction license is required.

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