Name Metrics

1 MOHAMMAD EZWAN BIN MOHD ISMAIL 025337

2 MOHAMAD KHAIRI BIN ABD WAHID 025031

 The following Fishbone Diagram shows
how a public health team could delve into
one potential root cause of low utilization of
dental services by adults throughout the
jurisdiction: "Dental visits are inconvenient
to many residents."
 Waiting room Lost time waiting Staff knowledge
environment for the dentist and skill

Hard for working Some patients cannot

Customer
book appointment
adult to work while
Delay appointment time
waiting
Absent for appointment time
Most clinics policies with families
prohibits cell phone
using
Practices overbook make appointments in one
appointments call
Inadequate of dentist
Few providers with
on duty forErrors in processing intakes:
clinics:
play space for families
 Limited proficiency in
 Shortage ofclients’
dental languages
profesional
 Lowin knowledge in dental
jurisdictioncoverage especially for low
income residents

Barrier for person

with disabilities Dental visit are
Few clinics open
Other evenings and Inconvenient to
Few specialist
causes weekends in clinicMany residents
For working adults Long distance to travel
to clinics
Electric blackout Government programs
No incentive for
Internet disconnect require application
clinics to offer
Cleaner and Insurance
waiting listrequires
alternatives hours Limited free or
Few clinics accessible Referrals or
discounted preauthorization for
by public
parking follow- up treatment
transportation
Limited
accessibility

Office hours Time gap

inconvenient between visit
and treatment