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Bharat Sanchar Nigam Limited

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Current events Bharat Sanchar Nigam Limited (Hindi: भारत संचार िनगम लिमटेड) (known as BSNL, India BSNL
Random article Communications Corporation Limited) is a state-owned telecommunication enterprise in India.
Donate BSNL is the Third largest cellular service provider, with over 66.88 million customers as of June
2010 and the largest land line telephone provider in India. BSNL further plans to increase its
Interaction
customer base to 160 Million by March, 2014. Its headquarters are at Bharat Sanchar Bhawan,
About Wikipedia
Harish Chandra Mathur Lane, Janpath, New Delhi. It has the status of Miniratna, a status assigned
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to reputed Central Public Sector Enterprise in India.
Recent changes
Contact Wikipedia BSNL is India's oldest and largest Communication Service Provider (CSP). [citation needed ] Currently
Help has a customer base of 90 million as of June 2008. [3] It has footprints throughout India except for
the metropolitan cities of Mumbai and New Delhi which are managed by MTNL. As on June 30,
Toolbox Type State-ow ned
2010 BSNL commanded a customer base of 27.45 million Wireline, 72.69 million Wireline
Print/export subscribers. BSNL's earnings for the Financial Year ending March 31, 2009 stood at INR 397.15b Industry Telecommunications

(US$7.03 billion) with net profit of INR 78.06b (US$ 1.90 billion). BSNL has an estimated market Founded 19th century, incorporated
Languages
value of $ 100 Billion. The company is planning an IPO with in 6 months to offload 10% to public in 2000
Deutsch
the Rs 300-400 range valuing the company at over $100 billion. Headquarters New Delhi, India
ગુજરાતી
िह दी Key people Gopal Das
Contents [hide]
(Chairman) & (MD)
മലയാളം
1 Services
¾Á¢ú Products Wireless
2 Administrative units Telephone
2.1 Telecom Circles Internet
2.2 Metro Districts Television
2.3 Project Circles Revenue ▼ US$ 7.03 billion (2009)[1]
2.4 Maintenance Regions
Ow ner(s) Government of India
2.5 Specialized Telecom Units
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 2.5 Specialized Telecom Units
2.6 Production Units Em ployees 357,000 – March 31, 2009[2]

2.7 Training Institutions Website Bsnl.co.in

2.8 Other Units
3 Present and future
4 Challenges
5 See also
6 References
7 External links

Services [edit]

BSNL provides almost every telecom service in India. Following are the main telecom services provided by BSNL:
Universal Telecom Services : Fixed wireline services & Wireless in Local loop (WLL) using CDMA Technology called bfone and Tarang
respectively. As of June 30, 2010, BSNL has 75% marketshare of fixed lines.
Cellular Mobile Telephone Services: BSNL is major provider of Cellular Mobile Telephone services using GSM platform
under the brand name Cellone & Excel (BSNL Mobile ). As of June 30, 2010 BSNL has 13.50% share of mobile
BSNL Mobile telephony in the country. [4]
WLL-CDMA Telephone Services: BSNL's WLL (Wireless in Local Loop )service is the most reliable and affordable
service giving you the best of both fixed line telephony & Mobile telephony.
Prepaid Mobile Internet: BSNL provides internet services through dial-up connection (Sancharnet ) as
Prepaid, (NetOne ) as Postpaid and ADSL broadband (BSNL Broadband ). BSNL holds
55.76% of the market share with reported subscriber base of 9.19 million Internet subscribers with 7.79 % of
growth at the end of Mar-10. Top 12 Dial-up Service providers, based on the subscriber base, Performance of
BSNL Broadband
BSNL ISP Quality of Service have met this benchmark of 99% for first attempt in this quarter and maintained
the Grade of Service.It Also Provides OnlineGames Via Its Games on Demand(GOD)
Intelligent Network (IN): BSNL provides IN services offers value-added services, such as Free Phone Service (FPH), India Telephone Card
(Prepaid card), Account Card Calling (ACC), Virtual Private Network (VPN), Tele-voting, Premium Rae Service (PRM), Universal Access
Number (UAN) and more.
3G:BSNL offers the '3G' or the'3rd Generation' services which includes facilities like video calling, live tv, 3G Video portal, streaming services
like online full length movies and video on demand etc. More information about BSNL Live TV is available at http://bsnllive.info and
http://vas.bsnl.co.in
IPTV:BSNL also offers the 'Internet Protocol Television' facility which enables us to watch television through internet.
FTTH:Fibre To The Home facility that offers a higher bandwidth for data transfer.This idea was proposed on post-December 2009.

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 Helpdesk: BSNL's Helpdesk (Helpdesk ) provide help desk support to their customers for their services.

Administrative units [edit]

BSNL is divided into a number of administrative units termed as telecom circles, metro districts, project circles and specialized units, as
mentioned below:

Telecom Circles [edit]

Andaman & Nicobar Telecom Circle
Dobaspet
Tamilnadu Telecom Circle
Jharkhand Telecom Circle
Bihar Telecom Circle
Andhra Pradesh Telecom Circle
Assam Telecom Circle
Chhattisgarh Telecom Circle
Gujarat Telecom Circle
Haryana Telecom Circle
Himachal Pradesh Telecom Circle
Jammu & Kashmir Telecom Circle
Jharkhand Telecom Circle
Karnataka Telecom Circle
Kerala Telecom Circle
Madhya Pradesh Telecom Circle
Maharashtra Telecom Circle
North East-I Telecom Circle
North East-II Telecom Circle
Orissa Telecom Circle
Punjab Telecom Circle
Rajasthan Telecom Circle

Metro Districts [edit]

Calcutta
Chennai
Delhi

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Project Circles [edit]

Eastern Telecom Project Circle

Western Telecom Project Circle
Northern Telecom Project Circle
Southern Telecom Project Circle
IT Project Circle, Pune

Maintenance Regions [edit]

Eastern Telecom Maintenance Region

Western Telecom Maintenance Region
Northern Telecom Maintenance Region
Southern Telecom Maintenance Region

Specialized Telecom Units [edit]

Broad Band Networks (Data Networks)

National Centre For Electronic Switching
Technical & Development Circle
Quality Assurance

Production Units [edit]

Telecom Factory, Mumbai

Telecom Factory, Jabalpur
Telecom Factory, Richhai
Telecom Factory, Kolkata

Training Institutions [edit]

Advanced Level Telecom Training Centre

Bharat Ratna Bhim Rao Ambedkar Institute Of Telecom Training
National Academy of Telecom Finance and Management
Regional Telecom Training Centres
Circle Telecom Training Centres
District Telecom Training Centres

Other Units [edit]

Telecom Stores
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 North East Task Force
Telecom Electrical Wing
Telecom Civil Wing

Present and future [edit]

BSNL (then known as Department of Telecom) had been a near monopoly during the socialist period of the Indian economy. During this period,
BSNL was the only telecom service provider in the country (MTNL was present only in Mumbai and New Delhi). During this period BSNL
operated as a typical state-run organization, inefficient, slow, bureaucratic, and heavily unionised. As a result subscribers had to wait for as long
as five years to get a telephone connection.The corporation tasted competition for the first time after the liberalisation of Indian economy in
1991. Faced with stiff competition from the private telecom service providers, BSNL has subsequently tried to increase efficiencies itself. DoT
veterans, however, put the onus for the sorry state of affairs on the Government policies, where in all state-owned service providers were required
to function as mediums for achieving egalitarian growth across all segments of the society. The corporation (then DoT), however, failed miserably
to achieve this and India languished among the most poorly connected countries in the world. BSNL was born in 2000 after the corporatisation
of DoT. The efficiency of the company has since improved. However, the performance level is nowhere near the private players. The corporation
remains heavily unionised and is comparatively slow in decision making and implementation.Management has been reactive to the schemes of
private telecom players.Over the past five years BSNL's management is not able to absorb Group A(ITS) officers,who are working in BSNL as
borrowed staff.This has considerably reduced the ability of management to take risks and get rewarded in open telecom field. Though it offers
services at lowest tariffs, the private players continue to notch up better numbers in all areas, years after year. BSNL has been providing
connections in both urban and rural areas. Pre-activated Mobile connections are available at many places across India. BSNL has also unveiled
cost-effective broadband internet access plans (DataOne) targeted at homes and small businesses. At present BSNL enjoy's around 60% of
market share of ISP services. [5]
2007 has been declared as "Year of Broadband" in India and BSNL is in the process of providing 5
million Broadband connectivity by the end of 2007. BSNL has upgraded existing Dataone
(Broadband) connections for a speed of up to 2 Mbit/s without any extra cost. This 2 Mbit/s
Year of Broadband 2007
broadband service is being provided by BSNL at a cost of just US$ 11.7 per month (as of 21/07/2008
and at a limit of 2.5GB monthly limit with 0200-0800 hrs as no charge period). Further, BSNL is
rolling out new broadband services such as triple play.
BSNL is planning to increase its customer base to 108 million customers by 2010. With the frantic activity in the communication sector in India,
the target appears achievable.
BSNL is a pioneer of rural telephony in India. BSNL has recently bagged 80% of US$ 580 m (INR 2,500 crores) Rural Telephony project of
Government of India. [6]
On the 20th of March, 2009, BSNL advertised the launch of BlackBerry services across its Telecom circles in India. The corporation has also
launched 3G services in select cities across the country. Presently, BSNL and MTNL are the only players to provide 3G services, as the
Government of India has completed auction of 3G services for private players.BSNL shall get 3G bandwidth at lowest bidder prices of Rs 18,500
crore,which includes Rs 10,186 crore for 3G and Rs 8313crore for BWA.[One crore is 10 million.]BSNL management has paid this money under

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protest seeking refund.
BSNL has also launched a Entertainment Portal called BSNL Hungama Portal from where subscribers could download contents like music,
music videos for free and also download or play various games online. Only Tamil,Kannada,Telugu & Hindi are provided at present. Hopes are
there that the database could be expanded. BSNL charges a fixed monthly subscription fee for this function.

Challenges [edit]

During the financial year 2008-2009 (from April 1, 2009 to March 31, 2009) BSNL has added 8.1 million new customers in various telephone
services taking its customer base to 75.9 million. BSNL's nearest competitor Bharti Airtel is standing at a customer base of 62.3 million.
However, despite impressive growth shown by BSNL in recent times, the Fixed line customer base of BSNL is declining. In order to woo back
its fixed-line customers BSNL has brought down long distance calling rate under OneIndia plan, however, the success of the scheme is not
known. However, BSNL faces bleak fiscal 2009-2010 as users flee[7]
Presently there is an intense competition in Indian Telecom sector and various Telcos are rolling out attractive schemes and are providing good
customer services.
Access Deficit Charges (ADC, a levy being paid by the private operators to BSNL for provide service in non-lucrative areas especially rural areas)
has been slashed by 20% by TRAI, w.e.f. April 1, 2009. [8] The reduction in ADC may hit the bottomlines of BSNL.
BSNL has started 3G services in 290 cities and acquired more than 6 Lakh customers. It has planned to roll out 3G services in 760 cities
across the country in 2010-11.
Broadband services : The shift in demand from voice to data has revolutionized the very nature of the network. BSNL is poised to cash on this
opportunity and has planned for extensive expansion of the Broadband services. The Broadband customer base of 3.56 Million customer in
March'2009 is planned to be increased to 16.00 million by March 2014. [9] Now bsnl is the under top five telecom service provider company in
india.
Even with over a century of monopoly, this white elephant hasnt managed to get customer friendly. Customer is treated as a burden by its well
fed and job guaranteed unionized employees.
Systemic lethargy and carelessness in serving customers has cost this company any edge that it might be able to gain in the market with
unbelievable amount of support it gets from the government.
Forget leapfrogging, this company's approach is antiquated in breaking barriers with technology, example: they started FTTH (Fiber To The
Home) Service with bandwidth plans for 1 and 2 Mbps.
They customer service record is abysmal.

See also [edit]

Sancharnet
Delhi portal
BSNL Broadband
CellOne
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 CellOne Companies portal

References [edit]

1. ^ "Financial Tables" . BSNL Investor Relations. Retrieved 2009-01-23.

2. ^ "Dealing with a double whammy" . May 13, 2006. Retrieved 2009-10-15.
3. ^ Airtel on way to becoming India’s largest telco
4. ^ http://www.trai.gov.in/WriteReadData/trai/upload/Reports/49/Report7jan10.pdf
5. ^ Reliance Life Insurance
6. ^ The Hindu News Update Service
7. ^ BSNL faces bleak fiscal as users flee
8. ^ Trai slashes ADC by 37%, ILD calls to cost 20% less- The Week That Was-The Sunday ET-ET Features-The Economic Times
9. ^ http://www.techshout.com/telecom/2009/02/bsnl-3g-services-launched-in-12-cities-in-india/

External links [edit]

BSNL Corporate Official site

BSNL Support Forum
BSNL Caller Tune Site
BSNL Hungama Portal
BSNL Portal
BSNL VAS Portal
BSNL Customer Care Portal
BSNL LiVE 3G WAP mobile portal
BSNL Broadband

v • d•e Telecommunication companies in India [show ]

v • d•e Members of the Conexus Mobile Alliance [show ]

Categories: Members of the Conexus Mobile Alliance | Companies based in New Delhi | Internet service providers of India |
Telecommunications companies of India | Mobile phone companies of India

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