LINDSAY HOYLE

lindsayellenhoyle@gmail.com 206.919.8310 Linkedin.com/in/lindsayhoyle

Learning Designer | Instructional Designer | Learning Consultant | Educational Consultant

EDUCATION SKILLS EXPERTISE

MASTER OF EDUCATION
Educational Technology
Arizona State University /
August 2016-May 2018
BACHELOR OF ARTS
Spanish
Western Washington
University / September
2008-March 2012
• Articulate 360
• Adobe Captivate
• Instructional Design
• Curriculum Design
• Camtasia
• Learning Management
Systems
• Adult Learning Theory
• Facilitation
• Content Design
• Project Management
• Leadership Development
• Professional
Development

WORK & VOLUNTEER EXPERIENCE

LEARNING DESIGNER / Nordstrom, Inc. / Seattle, WA / Jan 2018 - Present
• Created an end-to-end new hire experience toolkit to showcase Nordstrom Values,
including a digital, virtual, and in-person experience for use by Nordstrom’s 75,000
employees.
• Converted an in-person experience for our NMG office into a suite of job aids and
video components, saving 10 hours a week of facilitation time and enabling learner
self-serve.
• Developed a digital, in-person, and virtual net new content around the topic of
Feedback as part of a larger enterprise-wide leadership program.
• Collaborate with multiple business units to design multiple end-to-end experiences,
using the ADDIE model, for functional training within the business units, as
assigned.

CERTIFIED FACILITATOR & PROFESSIONAL DEVELOPMENT CHAIR / GLSEN WA / Seattle, WA / Nov 2016
- Present
• Survey educators, students, and administration to understand high priority needs or
issues within a district, and then design a custom curriculum that fits within the
allocated amount of time available for teacher training.
• Facilitate training workshops with schools and school districts on creating a more
inclusive classroom, incorporating LGBTQA+ topics into their existing curriculum, and
enabling a safe space for their students.
• Recruit new facilitators, and coordinate their certification training with GLSEN
National.

LEARNING ANALYST / Nordstrom, Inc. / Seattle, WA / Jun 2017 - Jan 2018

• Designed a 3-month project plan, to update administrative permissions and onboard
Nordstrom Learning & Leadership employees to self-serve reports and other
administrative tasks in the LMS, removing a bottleneck of requests and saving
approximately 5 hours of work a week for the LMS team. This project plan included job
aid creations, facilitated sessions, and follow up evaluations.
• Facilitated multiple virtual sessions across Nordstrom stores to train HR teams on a
new intake process for their new hire orientation tracking and recording.
• Analyzed reporting of learning modules to KPI’s, and recommended solutions to learning
partners.
1
• Consulted on multiple projects to enhance the user experience and align the learning
modality with the capabilities of the LMS.
 LINDSAY HOYLE
lindsayellenhoyle@gmail.com 206.919.8310 Linkedin.com/in/lindsayhoyle

SENIOR FINANCE SPECIALIST / Nordstrom, Inc / Seattle, WA / Oct 2015 - Jun 2017
• Onboarded 3,000 NMG employees in converting a paper VFMD form to digital. During this
conversion, managed a pilot group of 15 employees as Power SME’s, designed and delivered
approximately 25 training sessions, and completed rollout. Awarded the title of All
Star for Q1 2017 for this work effort.
• Designed and developed a 15 minute eLearn in partnership with centralized Learning &
Leadership on how to create and complete a VFMD form, using Articulate Storyline 360.
• Created a job aid template as well as multiple job aids for the NMG office to understand
how to complete multiple compliance forms.

REGIONAL ASSISTANT MANAGER / First Tech Credit Union / Bellevue, WA / Jan 2014 – Oct 2015
• Collaborated with counterparts in other two regions to design, develop, and deliver a
Sales-as-a-Service 5 step model, including an in-person and virtual training sessions
for teams across First Tech’s 40 branches.
o KPI indicators showed a 20% increase in member satisfaction, as well as products
sold, in the two quarters following implementation.
• Enabled change readiness with additional leader development training for the proper
adoption of the new model.
• Facilitated additional individualized training and development for new hires as well
as individuals or teams falling behind on Key Performance Indicators (KPI) after
initial rollout.
• Owned the continuous evaluation and customization of training materials for 12 branches
and their individual needs based on key member characteristics for the Washington,
Idaho, and Colorado areas First Tech served.

BRANCH LEAD / First Tech Credit Union / Seattle, WA / Jan 2013 - Jan 2014
• Supported the Branch Manager in operations and employee development within the store.
• Onboarded new employees, and cross-trained existing employees from other branches based
on the success of the Seattle branch.
• Reviewed KPI’s and delivered daily stand-ups to employees to align on areas of focus.