Workshop 11 – Chapter 11

Motivating & Leading across Cultures

In-class activity 1: Discussion questions

Discuss the following in class:
1. MOW exercise - What motivates you? How can firms motivate 5000 members of
an organisation with different motivation factors?

2. Explain the five categories of reward systems?

3. Discuss the universal facilitators and impediments of leadership success.

In-class tutorial activity 2: Ongoing Semester Case Study – Businessville Hotel.

The manager of Beijing Businessville Hotel is unhappy with the number of complaints
being received from customers regarding the housekeeping standards. Most of the staff in
this section came from Mongolia. The manager met with the staff two months ago and
told them they would not receive any leave, pay rises or even days off if they did not
improve the standard. He really ‘read the riot act’ to them and thought the staff
understood that Beijing Businessville Hotel had a good reputation that he was determined
to maintain. However, things have not improved very much at all. In fact, in some ways
they are worse because 20% of the housekeeping staff have left the hotel.

 Research and identify the various leadership styles the manager could use in this
situation and how each one might affect the staff.
 What method would you suggest the manager use to uncover the cause of the
complaints?
 What motivation strategy would you employ to get the housekeeping staff
interested and improving the standard?

In-class activity 3: Facilitation Case Study.

Students to present solutions to Q 11-14, 11-15 & 11-16 of case study titled ‘Interview
Carlo D’Asaro Biondo’ on pages 461-462 of the textbook. Audience to prepare discussion
points for the questions.

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In-class activity 4: In-class multi-choice quiz.

Print out the quiz for the students and administer in class. Students will be given 10 mns
to attempt the quiz. Discuss the solutions in class. This quiz serves as a good revision
exercise.