Actor Description

The person,
organization, or external
system that plays a role Describes the role and the duties that are performed
in one or more by the role when it interacts with the system.
interactions with the
system.

Browses and orders products online, views and prints

Consumer specifications, and tracks orders. This actor buys
products for personal use.

Customer Can refer to a Consumer, Client, or Reseller.

Can refer to a Consumer, Client, or Reseller. Additional

information that was gathered in subsequent meetings
Client
with Adventure Works Cycles employees indicate that
client really refers to contract Clients and Resellers.

Web Customer Refers to a Consumer.

Customer information that is saved so that the Sales

Contact
Staff can communicate with this contact in the future.

Web site visitors. Although this might be another term

Visitors for Web Customer, not every person who visits the Web
site will be a Customer.

Buys products in bulk for resale. Browses and orders

Reseller bulk products. Views and prints specifications, and
tracks orders.

Buyers Refers to a Reseller.

 The people who work for Adventure Works Cycles and
Employees
Wide World Importers.

Sales Associate Refers to a Sales Representative.

Downloads and uploads reseller and order information,

Sales Representative which affects accounting, inventory, and product data.
Views reseller and product data as described in metrics.

Salesperson Refers to a Sales Representative.

Downloads and uploads customer and order

information, which affects accounting, inventory, and
product data. Views customer and product data as
Sales Manager
described in metrics. Creates management reports,
establishes sales quotas, creates regional reports, and
makes adjustments.

Territory Sales Manager Refers to a Sales Manager.

Sales Force Refers to Sales Staff.

This is the combination of Sales Representatives, Sales

Managers, Regional Office Administrators, and others. It
Sales Staff is the team of Adventure Works Cycles sales
professionals that conduct functions related to the sales
of Adventure Works Cycles products.

Sales Team Refers to Sales Staff.

Sales Organization Refers to Sales Staff.

Browses and orders products online, views and prints

Product Clerk specifications, tracks orders, adjusts product catalog
data, and views and prints inventory reports.
 Refers to Product Clerk. This can be used
interchangeably with Product Clerk because of a recent
Production Clerk
title change within the Adventure Works Cycles
organization.

Data Entry Operator Refers to Product Clerk.

Department Administrator Refers to Regional Office Administrator.

Regional Office Browses, enters, and reviews departmental information

Administrator online for departments listed in metrics.

IT Professional Refers to Operations.

Staff Sales and marketing.

Accesses customer and order information to create

invoices for orders that a Customer has placed.
Accounting
Manages the revenue generated by the company and
the expense the company incurs.

Refers to a portion of Accounting that manages the

Accounts Receivable
revenue of the company.

Refers to a portion of Accounting that manages the

Accounts Payable
expenses for the company.

The Marketing department is responsible for advertising

Marketing and generating interest in the products that Adventure
Works Cycles manufactures.

Responsible for maintaining the system, ensuring that

Operations the data is always current and safe, and troubleshooting
problems and errors that occur within the system.
 Uses the system to create reports related to current
Executive
sales, and forecasts for future sales and revenue.

Once an order has been submitted, this group

Order Fulfillment processes and ships the order. Receives submitted
order reports each morning.

Designs new products, updates the designs of existing

Engineering Group products, produces detailed specifications for each
product, reviews any requested changes to products.

Product Engineering Refers to the Engineering Group.

Company purchased by Adventure Works Cycles.

Wide World Importers Manufactures parts for bicycles that are built by
Adventure Works Cycles.

Performs the business function of buying materials

Purchasing needed to manufacture Adventure Works Cycles
products.

Supplies Adventure Works Cycles with materials for the

Vendor
manufacturing process.

Oversees the sales and marketing business for

Vice President of Sales
Adventure Works Cycles. Reviews customer, sales, and
and Marketing
marketing information and forecasts sales goals.
 Source Business Title Official Term

Provides traceability between this Identifies the terms

record and the source of the used by the project
List all the real-world entities
information. Can include such team while the
that correspond to the role
details as location and the date system was
identified in the first column.
and time when information was designed and
gathered. implemented.

Web customer, sales

Ann Beebe representative, sales manager, No
reseller, customer, consumer.

Web customer, reseller,

Kim Akers consumer, customer, contract Yes
client.

Kim Akers Reseller, contract client. No

Web customer, sales

Kim Akers representative, sales manager, Yes
reseller, customer.

Web customer, reseller, contract

client, another employee within
Adventure Works Cycles, vendor,
potential customer, or any other
Nancy Anderson Yes
business entity that is interested
in Adventure Works Cycles or
that Adventure Works Cycles is
interested in.

Web customer, sales

representative, sales manager,
Susan Metters reseller, contract client, potential No
customer, or any person that is
visiting the Web site.

Nancy Anderson Contract client, customer. No

Kim Akers Reseller, contract client. No

 Sales manager, sales
representative, production clerk,
Nancy Anderson and any other individual that is Yes
employed by Adventure Works
Cycles or Wide World Importers.

Sales representative, sales

Kim Akers No
manager.

Nancy Anderson Sales representative. Yes

Sales representative, sales

Kim Akers No
manager.

Nancy Anderson Sales manager. Yes

Karan Khanna Sales manager. No

Sales representative, sales
Nancy Anderson manager, regional office No
administrator.

Sales representative, sales

Laura Steele manager, regional office Yes
administrator.

Sales representative, sales

Laura Steele manager, regional office No
administrator.

Sales representative, sales

Nancy Anderson manager, regional office No
administrator.

Luis Bonifaz Production clerk. Yes

Susan Metters Product clerk. Yes

Susan Metters Product clerk, production clerk. No

Regional office administrator,

Laura Steele department administrator, No
administrative assistant.

Department assistance,
Nancy Anderson administrative assistant, office Yes
manager.

Operations manager, computer

operator, network administrator,
database administrator,
Fernando Caro No
applications programmer,
software design engineer,
technology consultant.

Sales representative, sales

manager, regional office
Brannon Jones No
administrator, marketing
manager, product manager.

Accounting manager,
Karan Khanna No
accountant, accounting assistant.

Accounting manager,
Karan Khanna Yes
accountant, accounting assistant.

Accounting manager,
Karan Khanna Yes
accountant, accounting assistant.

Marketing manager, product

Laura Steele No
manager.

Operations manager, computer

Mike Danseglio operator, network administrator, Yes
database administrator.
 CEO, CFO, CIO, vice president,
Susan Metters Yes
director.

Inventory manager, order

Karan Khanna Yes
processor, mail clerk.

Luis Bonifaz Senior engineer, engineer. Yes

Luis Bonifaz Senior engineer, engineer. No

Susan Metters Wide World Importers. Yes

Purchasing manager, account

Bradley Beck Yes
representative.

Bradley Beck Vendor. Yes

Vice president of sales and

Jenny Gottfried Yes
marketing.