Beruflich Dokumente
Kultur Dokumente
Items Pages
LPI Capital Bhd, that known as London & Pacific Insurance Company Berhad
which is the investment company that was incorporated on 24 May 1962 . On 1 may
1999, LPI was transfer the whole insurance business to Lonpac Insurance Bhd.
Lonpac Insurance Bhd was fully owned by LPI Capital and it was incorporated in
Malaysia on 12 July 1994. In Malaysia, Lonpac Insurance Bhd was operates at 21
branches that around Malaysia. The board of director of Lonpac Insurance Bhd is Tan
Sri Dato’ Sri Dr. Teh Hong Piow and the headquarter of the Lonpac Insurance Bhd at
Jalan Sultan Sulaiman, 50000 Kuala Lumpur, Malaysia.
The vision of this company is more priority on insurance solutions provider. The
mission is the company is focus to provide innovative insurance products and give the
excellence service that supported by customer and the company aim to provide their
insurance needs as a easy channel for all consumer. Besides, the aim of the company
is to create a good environment for the people that is fair, caring and accountable. The
insurance company drive is to create value for stakeholders, to achieve the company
vision and mission and strive for sustainability through financial and technical strength
based on recognised and proven standards.
1.3 COMPANY OBJECTIVE
The objective of Lonpac Insurance Bhd is to have a strong moral and ethical
values, democratic, liberal and tolerant, caring, economically just and equitable,
progressive and prosperous by achieve a society needs. That which is perfectly reflect
the principles of Corporate Social Responsibility ("CSR").
Lonpac Insurance Bhd presently offers insurance product and services to give
more benefit and best coverage at best prices to the consumer. In product insurance
there offers the personal insurance and business insurance which is in personal
insurance there have insurance in health, fire, motor and personal accident and for the
business insurance there offers insurance in bond, engineering, fire, health, and
liability, marine, miscellaneous, motor, package and personal accident. Besides, the
services that given to the consumer such as e- assist, home-assist and travel assist.
i) PERSONAL INSURANCE
The personal insurance in health that have three types which is MediSecure
Centurial, MediSecure Plus 2015 and MediSecure Booster. Every type of health
insurance is different coverage such as MediSecure Centurial is an individual medical
insurance product that providing for expenses due to hospitalisation or surgery and
the additional benefit payable include organ transplant, medical report, outpatient
cancer treatment and outpatient kidney dialysis and the certainty of the coverage is
guaranteed renewability, no unilateral amendment, no per disability limit and no
lifetime limit, no age limit and no portfolio withdrawal condition.
In LONPAC Insurance there have the private vehicle insurance, three types
which is comprehensive insurance, third party fire and theft insurance and third party.
This policy give secure to consumer liabilities to the third parties for injury or death,
damage to third parties property and accidental or fire damage the vehicle or theft the
consumer vehicle. Besides, there have a personal accident insurance which is there
have an ABPA which is all benefit personal accident, easy travel, flexicare PA, car
protector insurance, reclaim, travel net and secure protector. This all of this insurance
can make the individual life feel safety and secure.
Health, there have two type of insurance which is group hospitalisation &
surgical and Medisecure. The health insurance that used to pay back for the medical
expenses due to illness, diseases or accidents and it is the health plan that guaranteed
and no lifetime limit for the consumer. In Liability Insurance there have various type of
insurance for the consumer which is comprehensive general liability, directors &
officer’s liability, management liability, products liability, professional indemnity and
public liability. The comprehensive general liability is the policy that secure the insured
for all sums which the insured becomes a legally liable to pay as compensation
because of bodily injury or property damage as a result of loss in connection with the
insured business.
Besides, directors & officer’s liability is the policy that protect the director and
officers from loss effect from claims made on them in the discharge of duties on behalf
of company. The management and product liability is the policy of any loss which the
insured is legally liable to pay by reason of any claim such as for a wrongful act by the
management and product liability is the policy that give secure to the insures upon all
sum insured that shall be legally liable based on the person injury or illness, loss or
damage to the property that caused defect to the insured product.
The professional indemnity and public liability is the policy that give compensate
to the insured on his legal liability which may arise because of any negligent act, error
or omission that occur while carrying the duties and it is legally liable for accident that
caused by any negligent act of the insured while employment during the course of his
business. There have a marine insurance which is good in transit, marine cargo and
marine hull. This insurance covers the loss or damage of goods or ship while transit.
There have a personal accident to the employee that covers the employer and
employee upon the death, bodily injury with or without medical expenses and
temporary disable benefit. Motor insurance there have the commercial vehicle that
covers the insured against theft or damage the vehicle that caused by accident, fire,
impact bodily injury and other damage to third parties.
There are many similarities between Malaysia and ASEAN countries such as
Philippines, Thailand and Indonesia. In Indonesia there have an approximation
similarity of dialect which is in Malay and it can give easier communication between
two countries to achieve advancement in the business. This is because the
approximation similarity of dialect in both country make easier to have a good business
communication and it easily to understand. So it will give effectively to the expanding
the business.
Besides, the similarity between Malaysia, Indonesia, Philippines and Thailand
is there are both tropical countries which located in the region of Southeast Asia. This
countries placed at the Khatulistiwa equator that have two seasons which is raining
and dry season and it give the land at the Khatulistiwa area have a productive soil and
more plants can be grown such as paddy, palm tree, banana tree and others plant.
Besides, the main similarities in this country is the main food is rice which is the crop
that grow in flood condition and deep for at least a month that always productive in the
ASEAN countries.
This is because when there have a good company or a big company it is easy
to expanding the company and do not have to worry about the product licensing, taxes,
the logistic and even paying the rent of the office or warehouse. There use a face to
face business which it easy to business relationship between other company and it
allowing to make better social opportunities to bond with clients or co-workers and it
easy to make a good communication.
Agents should have general awareness about the markets as it is important for
them to convince clients. Convincing clients is not as easy as they thought unless they
are aware with the markets and know how to convince clients about their insurance. If
a customer asks about the best plan and what does it benefits them, the agents should
provide advisory on the issues. The agents should not only know about their insurance
plan but they should know the current news on insurance. In order to sells more
insurance products, the agents should know exactly what the insurance are all about
and be confident when talking to client.
The first strategy that can be used by our company is transnational strategy.
Transnational strategy is a strategy where it still adapts with the region’s cultural
preferences and offered the same concept of our insurance company. When we
expand it in Indonesia, Thailand and Philippines, we will make sure the clients have
the same feelings towards our products just like in the home country. We will keep the
same products to the new countries as they will also can get the same benefits but the
products can be different based on each country as they might have different
preferences.
Other than that, the strategy that can be use is global standardization. It is a
strategy where our company can use the same products and marketing strategy that
can be use for internationally and can work within different cultures and countries to
promote our products. Our company will use the same name, procedures and benefits
to standardize our products to be accepted in the different countries and cultures. Our
country with Indonesia, Philippines, and Thailand has the same demographic
concerns as we are basically having a lot of similarities. Standardize it will make our
company save time and money in marketing since we will not have the individual
marketing strategies in every region.
Next, using localization. Localization is where our products are following the
local preferences as needed by the clients in each region might be different. It can be
easily shown if we want our products to be heard by Indonesians, we need to make
our language of explaining it to the clients in Indonesian language. Same goes to other
countries. Other than that, it will be a challenge for our company to compete with their
local insurance company, so in order to compete with them, we will change our
products based on the local culture. In Indonesia, they do farming and plantation. So,
we will introduce an insurance that will cover their farm or land. This is how we can
compete with their local company.
Nowadays, there are no barriers around us as we can approach someone else
via internet even though they are far away from us. Online approaches can be said as
agents use social medias platform to attract clients. According to Miguel R. Camus
(2018), 67 million people in Philippines according to a report by London, United
Kingdom based consultancy, We Are Social. They are the second highest place after
Thailand. This shows that our company can attract them from the internet as they
spent using internet for 9 hours and 29 minutes a day on the internet while Thailand
spent 9 hours and 38 minutes. This shows that it will be effective for agents to use
social medias for promoting the insurance.
1.8 CONCLUSION
In the conclusion, the role of agents in the expanding process is very important
as the agents is the person who will interact with clients. The strategy that the company
can use also will affect the growth of the company and it will increase the company’s
profit too. The strategy used must be related with the interdependency and
interrelationship of the countries that the company planning to expand to the country
so the strategy will be successful and company can achieve their targeted goals in the
region.
There are theories that researchers will explain based on the evolution of
international trade theory. First theory is the classical theory where there are 4
categories, Mercantilism, Absolute Advantage, Comparative Advantage and
Heckscher-Ohlin theories. The first theory was introduced in England in the mid
sixteenth century and it says a country must export more than imported in order to
maintain trade surplus so the country can gain benefits, thus the country can increase
its national wealth. According to Samia Rekhi (n.d), mercantilism was known by
different names in different countries. It also known as “Restrictive System” because
of the policies that consisted numerous restrictions and regulations on commerce.
2.2.1 Mercantilism
Move on to the next theory, it is a theory from Swedish economists who are Eli
Heckscher (1919) and Bertil Ohlin (1933). This theory starts when the Ricardian theory
ends. According to Smriti Chand (2018), Ohlin’s theory says that to determine the
differences in trade are the factor endowments rather than differences in productivity.
For example, some countries have plenty capital while the others have an abundance
of labour. The exchange of commodities by transferring the factors that abundant to
locations where got scarce. It can be shown by the activities of international trade
between China and Germany (UK Essays, 2013). China will export toys and clothes
to Germany because it has low labour cost while Germany will export cars to China
because to produce cars, it requires heavy industrial machinery and construction
equipment.
According to John H. Dunning (2010), this article describes the origins, and
traces the subsequent evolution of the eclectic paradigm from the mid-1950s to the
present day. It does so in the light of the changing characteristics of MNE activity and
of the global economic scenario. The article concludes by asserting that the eclectic
paradigm still remains a powerful and robust framework for examining contextual
specific theories of foreign direct investment and international production.
2.3.1 Ownership
According to Vahagn S. Asatryan and Haemoon Oh (2008), this exploratory
study conceptualizes psychological ownership (PO), a state in which individuals feel
as though the target of ownership is theirs, and investigates how customers form PO
toward a company. Considering the PO is a new concept to hospitality research, the
study develops and empirically validates a conceptual model of PO and a PO
measurement scale in the context of the restaurant industry. The model incorporates
fundamental human relationship variables, such as sense of belonging, identification,
and perceived control, as the antecedents of PO. The model also relates PO to several
practically important consequences, such as relationship intentions, word-of-mouth
communications, competitive resistance, and willingness to pay. The results generally
support the proposed mediating role of PO between the antecedents and
consequences, consistent with the initial conceptualizations. This study discusses the
potential that PO may play in enhancing loyalty and relationship marketing research
in the hospitality and tourism industry.
2.3.2 Location
2.3.3 Internalization
New trade theory suggests that the ability of firms to gain economies of scale
unit cost reductions associated with a large scale of output can have important
implications for international trade. Through its impact on economies of scale, trade
can increase the variety of goods available to consumers and decrease the average
cost of those goods. Without trade, nations might not be able to produce those
products where economies of scale are important. Next, markets are large enough to
support the production necessary to achieve economies of scale. So, trade is mutually
beneficial because it allows for the specialization of production of a greater variety of
products at lower prices. For example, Hewlett and Packard started their computer
business and the success of HP attracted more IT firms to that area. It is not because
of the benefits but it get more network benefits of being around with other IT firms.
Foreign direct investment (FDI) occurs when a firm invests directly in new
facilities to produce and/ or market in a foreign country. The firm becomes a
multinational enterprise. It can be in the form of greenfield investments, the
establishment of a wholly new operation in a foreign country, and acquisitions or
mergers with existing firms in the foreign country. The flow of FDI refers to the amount
of FDI undertaken over a given time period. Outflows of FDI are the flows out of a
country. Inflows of FDI are the flows of FDI into a country. The stock of FDI refers to
the total accumulated value of foreign-owned assets at a given time.
FDI is shifting away from extractive industries and manufacturing, and towards
services. The shift to services is being driven by the general move in many developed
countries toward services, the fact that many services need to be produced where they
are consumed, a liberalization of policies governing FDI in services, and the risk of
Internet-based global telecommunications networks.
Exporting is producing goods at home and then shipping them to the receiving
country for sale. For example, exports can be limited by transportation costs and trade
barriers, FDI may be a response to actual or threatened trade barriers such as import
tariffs or quotas. Licensing is granting a foreign entity the right to produce and sell the
firm’s product in return for a royalty fee on every unit that the foreign entity sells.
Internalization theory (aka market imperfections theory) suggests that licensing has
three major drawbacks compared to FDI. Next is firm could give away valuable
technological know-how to a potential foreign competitor, does not give a firm the
control over manufacturing, marketing, and strategy in the foreign country. Lastly is
the firm’s competitive advantage may be based on its management, marketing, and
manufacturing capabilities.
2.9 Conclusion
Limited (2017), OBOR has been covered more than 60 countries with 44 million
of people which occupied the 63% of population in the world.
This development strategy is to connect the China with Central Asia, Europe
and Indo-Pacific littoral countries. The initial focus has been infrastructure investment,
education, construction materials, railway and highway, automobile, real estate, power
grid, and iron and steel.
3.2 INDUSTRY OR PRODUCT
Huawei is one of the leading ICT solution provider in the world which had
invested 3.6 million dollars in Malaysia to establish the South Pacific Customer
Solutions Innovation and Integration Experience Center (CSIC) for the cloud storage,
networking and a big data laboratory uses.
The One Belt One Road (OBOR) that proposed by Xi JinPing have two
important element which are the belt and road. The starting point of the “belt” is China,
Xi’an and the belt line will heading west go through many European countries to
Rotterdam, then to the United Kingdom (UK); the starting point of “road” will be held
at Fuzhou, the capital of southeastern China's Fujian province, go through South
China Sea, the Straits of Malacca, Indian Ocean, Red Sea, Mediterranean Sea, and
last arrived in Venice. Malaysia is the part that involved in hub of the “road”.
First, the OBOR policy could promote the both (China and Malaysia) regional
economic cooperation. With the linking between China and ASEAN at sea and on the
road, it could bring out the connection of regional network and this created an
integration effect to make China and ASEAN mutually beneficial and common
development.
Third, the OBOR policy able to expand bilateral trade (China and Malaysia) and
actively expand trade in high-tech and high value-added products, especially
communications, bio-pharmaceuticals, automobiles, halal products and green
technology products.
He said that the influx of Chinese from China into Malaysia will also bring social
problems to the country. Due to the foreigner from other countries, those foreign
workers could bring the problems of criminal activities or illegal immigration happen.
3.6 CONCLUSION
One Belt One Road (OBOR) policy is a big project that proposed by Xi JinPing
but the power of other countries is needed to accomplish it in a successful way.
Although it brings a lot of benefits to so many countries, but some people will think it
in negative ways.
As a conclusion, this Belt and Road Initiative brings a lot of potential either in
positive or negative impacts to the country. But even all the problems couldn’t escape,
there is still another way to solve the problems. For the word of “success”, there is a
“risk” hide behind it.
REFERENCES