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EMOTIONAL INTELLIGENCE
Building on his technical and strategic intelligence, these new emotional intelligence
strategies soon hotshot his career and opened doors. He now holds a C-level position
in a major retailer.
The history of
emotional intelligence
Emotional intelligence principles
have been alluded to for centuries.
Philosophers from Socrates and
Plato to Buddha and Confucius
advised regulating emotions and
improving social interactions for
greater mastery and influence.
HOW DO WE RECOGNISE
EMOTIONS?
The theory of emotions
Robert Plutchik
While people generally consider According to Fredrickson’s Neutral or slightly negative emotions
themselves positive, due to our Broaden-and-Build-Theory, narrow attention and help us detect
survival mechanisms we have an increasing positive emotions builds and correct mistakes, assess risks
innate negativity bias that gives enduring personal resources, and evaluate plans, resulting in more
more weight to negative emotions enabling us to manage stressful careful, systematic and better quality
and states. situations and propelling us in arguments.
‘upward spirals’ toward optimal
Teams that maintain a 5:1 ratio performance, wellbeing and A leader who is aware of their
of positivity to negativity in their growth. emotional impact and able to
interactions perform optimally and positively influence the mood of
are more profitable.48 Positive emotions also lessen the their team by building and sustaining
resonance of negative experience positive mood will help shape
Positive emotions is critical to and provide a powerful antidote to organisational climate, increasing
explaining outcomes acheived by anxiety.51 performance.
managers in organisations. Research
shows impact on performance, The capacity to selectively generate This is particularly relevant
decision making, turnover, prosocial emotions--positive, neutral and when considering the powerful
behaviour, negotiation and conflict negative--to suit the situation effect of ‘emotional contagion’
resolution behaviour, group and boost resilience in self and within groups—both positive and
dynamics, and leadership.49 others is fundamental to emotional negative.52
intelligence.
Positive psychologist Barbara “Positive emotions can spread
Fredrickson suggests that Positive emotions encourage open- throughout organisations, among
experiencing certain positive mindedness and flexibility, enabling members, and to customers... [and]
emotions—joy, interest, us to generate more creative fuel individuals to contribute to the
contentment, pride and love— solutions, connect with others, take effectiveness of their organisation.”53
broadens our repertoire of habitual on critical feedback and persist in Barbara Fredrickson
thoughts and actions.50 achieving goals.
WHITE PAPER
EMOTIONAL INTELLIGENCE
This process of neuroplasticity Best results are gained when Emotional intelligence may be the
happens thousands of times a day, coaching supports training and most important quality we can
giving us enormous potential to participants are motivated by learn and practice to continue our
change if we put awareness, effort connecting with the personal and growth and capacity to positively
and commitment into making it professional benefits that greater impact others.
happen. emotional intelligence will deliver.
Neurogenesis—the brain’s ability to Assessing current levels of “Our genetic heritage endows each
grow new cells even in adulthood— emotional intelligence accurately of us with a series of emotional
is linked to learning. through an EI assessment tool such set-points that determines
as Mayer-Salovey-Caruso Emotional our temperament. But the brain
Intelligence Test (MSCEIT) or circuitry involved is extraordinarily
Genos EI Assessment is also highly malleable; temperament is
valuable. not destiny.”56
Daniel Goleman
Authors
Sue Langley is a speaker, master Sophie Francis is a writer and FOR MORE INFORMATION
trainer, global business consultant, coach with a background in
researcher and leading advisor positive psychology and leadership
on the practical workplace development. She has a Master of Contact us to explore how emotional intelligence can be applied in
applications of neuroscience, Business Coaching from University your organisation to increase individual and busines performance.
emotional intelligence and positive of Woolongong, and is Content
psychology. Manager for the Langley Group of
Companies Phone: +61 2 9399 3989 | Email: contact@langleygroup.com.au
Sue’s gift is synthesising science
into simple, practical tools www.langleygroup.com.au
“The quality of your life is directly
anyone can use. She has taught
related to the quality of your emotions.”
thousands of business leaders, HR Sue Langley
professionals and consultants how
to more intelligent about emotions
and harness the brain’s potential. LANGLEY GROUP
Sue holds a Master in Neuroscience
Langley Group is a leading consulting and training provider. We work
of Leadership, BA in Psychology
and Management and has studied with organisations around the world to build better leaders, engage
positive psychology at Harvard. people, optimise performance and leverage talent.
She was the emotional intelligence
expert in the hit ABC TV series We apply positive psychology, emotional intelligence and neuroscience
Redesign My Brain, broadcast on to get the best from people and organisations. Our team live
the Science Channel as Hack My and breathe this approach, synthesising science into simple tools
Brain. She presents her work at anyone can use. Our positive, scientific approach inspires people to
conferences internationally think differently and primes them to achieve positive outcomes for
themselves and their organisation. We focus on building a positive
culture that drives engagement and performance, equipping people and
organisations with the foundational abilities to succeed and thrive.
Founded in 2002 by Sue Langley, the Langley Group has been pioneering
practice for over ten years. Based in Sydney, we have consultants in
Australia, Europe and North America.