CORRECTIVE AND PREVENTIVE ACTION

DOCUMENT NO. GQAP-17

Rev 00.

Prepared By: Approved By:

QMR GENERAL MANAGER

SAR Factory for Galvanizing & Metal Forming

Jubail, Saudi Arabia
Tel No.: 013 341 6333
Fax No.: 013 341 5578
E-mail: info@sargroup-ksa.com
Website: www.sargroup-ksa.com

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GQAP-17 CORECTIVE AND PREVENTIVE 0 MAY- 2010 OF iii
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 REVISION STATUS AND HISTORY
Rev. Date Rev. Description
0 01-May- Initial release
2010

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GQAP-17 CORECTIVE AND PREVENTIVE 0 MAY- 2010 OF iii
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 Contents

1 PURPOSE ..............................................................................................................................1

2 SCOPE ...................................................................................................................................1

3 REFERENCES ....................................................................................................................1

4 DEFINITIONS AND ABBREVIATIONS ..........................................................................1

5 RESPOSIBILITY, ORGANIZATION AND AUTHORITY ............................................2

6 CORRECTIVE ACTION ....................................................................................................2

7 PREVENTIVE ACTION .....................................................................................................3

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GQAP-17 CORECTIVE AND PREVENTIVE 0 MAY- 2010 OF iii
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 Doc No. GQAP-17
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Corrective and
Preventive Action Issue Date 1st May 2010

1. Purpose

To define the system and routine in place to determine the necessary corrective actions for
non-conforming activities or items arising from any source and for the necessary preventive
actions to prevent recurrence.

Preventive action can also be required however before an event, which could result in an
unsafe, unsound or incorrect action / activity occurring.

2. Scope

This procedure contains the methods used to provide corrective and preventive actions of
service nonconformities including customer complaints by discussion, review and analysis of
nonconformities, reasons for same and the decision making process involved in
resolving/initiating preventive actions and eliminating the cause.

3. References

 Internal Audit Report.

 QA System Non-Conformance Reports

 QA System NCR & QIR Register.

 Audit Schedule/Plan

 Quality Improvement Request

4. Definition and Abbreviations

AUDIT An information gathering activity that checks whether quality

assurance activities comply with specified procedures and standards.
AUDIT Individuals (appointed by the Management rep.) responsible for
TEAM carrying out internal audits.

QA Non-conformance Report. The form on which non-conformances are

SYSTEMS reported and corrective actions are proposed and resolved.
NCR

CA Corrective Action. An action taken to eliminate or correct a non-

conformance. The action taken should address the root cause of the
non-conformance to prevent it from re-occurring.

1|P age S AR F ACT ORY F OR G ALV ANI ZIN G AN D MET AL F ORMING

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Corrective and
Preventive Action Issue Date 1st May 2010

PA Preventive Action. An action taken to prevent a non-conformance or

to prevent a downward negative trend in functional performance from
continuing.
QIR Quality Improvement Request. The SAR FACTORY FOR
GALVANIZING AND METAL FORMING format on which
downward trends or actions leading to non-conformances are noted
and preventive actions are requested and resolved.

5. Responsibility, Organization, and Authority

Every member of this group is responsible for implementing the requirement of this
procedure in so far as the need of implementation corrective and preventive action affects
their role and function.

The Management representative is responsible for monitoring the system and routine
involved, and for producing analysis of cause and effect of group-wide corrective and
preventive actions.

6. CORRECTIVE ACTIONS

When a non-conformance is found during a quality assurance audit, normal production, or

material inspections, an NCR is issued along with a corrective action recommendation.
Similarly, a Quality Improvement Request (QIR) is issued if preventive action is required to
prevent a non-conformance from occurring when a downward trend in working performance
is noted.
Most quality assurance NCRs and QIRs are issued during the course of internal audits;
therefore, procedures for issuing, controlling, and tracking NCRs and QIRs are provided in
the SAR FACTORY FOR GALVANIZING AND METAL FORMING Internal Audit
Procedure. However, other NCRs and QIRs may be issued at other times if warranted. NCRs
and QIRs issued at times other than internal audits are controlled by the same procedures as
those issued during internal audits.

The MR maintains a register of QA System non-conformances and the QA/QC Manager

Inspection related non-conformances. During internal audits and management review
meetings, these registers are reviewed and analyzed to find root causes and solutions for
recurring non-conformances, to verify that corrective actions have been implemented, and to
revise procedures as required.

Customer complaints related to SAR FACTORY FOR GALVANIZING AND METAL

FORMING -Inspected products and services, including Inspection at subcontractors--
regardless of their nature or manner of communication--are reported to the appropriate Vice
President who maintains a log of these complaints, with details of the responses and actions
taken. Detailed procedures are maintained with respect to the above.

ISO 9001:2000 2 of 3
CORRECTIVE AND PREVENTIVE ACTION
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Preventive Action Issue Date 1st May 2010

6.1 Corrective actions – supplemental.

SAR FACTORY FOR GALVANIZING AND METAL FORMING ensures by
verification activities that corrective action of a non-conformity is effective.
6.2 Corrective action response time.
Response times or schedules completion if necessary actions is part of proposed
corrective actions.

7 Preventive Actions
Managers, Supervisors and QC Inspector notify the Management Representative if
they recognize a downward or negative trend in working standards. The
Management Representative then issues a QIR requesting the appropriate manager
to determine the appropriate preventive action(s). Additionally, for tracking and
follow-up purposes, the Management Representative maintains a register of QIRs
issued.

A Documented Work instruction may be established to define the exact requirements

for:
a) Determining potential non-conformities and their causes.
b) Evaluating the need for action to prevent occurrence and implementing action
needed.
c) Determining and implementing actions needed.
d) Records of results of actions taken.
e) Reviewing preventive action taken

7.1 Preventive action – supplemental. Preventive action is verified and measured to

ensure its effectiveness

ISO 9001:2000 3 of 3
CORRECTIVE AND PREVENTIVE ACTION