Ravi Kumar

E-Mail:ravikumaruppar121@gmail.com
Contact:+91-7829806480

Career objective

To pursue a challenging position that will capitalize on acquired expertise and experience. Gaining optimal learning
opportunities to enhance career development and use my potential abilities to achieve organizational goals using
best of my skills for the development of organization and myself.

Professional synopsis
Have 42 months (3.5 Years) of experience in Business data analysis, Advance Excel, and development. While
actively involved into Business intelligence Technology, I play an integral part in translating Business
Requirements into Technical aspects and implement it as per client needs.

Core competencies
Business Analysis and Reporting:
 Analyzing the business needs and its convergence into the technical aspects and developing Reports using
Excel.
 Identifying improvement areas and developing reports to optimize team performance.
 Interfacing with Client, mapping their requirements & handling their scope of specifications.
 Providing prompt & superior customer support to clients.
 Ensuring continuous interaction with the client to make sure that area of concern can be worked upon for
improved service levels and resolving their queries and seeking feedback.

Career contour

Current organization:-

Tata consultancy services Ltd.

June 2017 to till date

Client Role: BPO1 Team member

Domain: Management Information system

Attainments/Roles:

 Integrating data sources from multiple channels and preparing the reports using Excel.
 Co-ordinating with the development teams of BMO in regards to the issues and ensuring the resolutions as per
the SLA of the client.
 Development of Daily/Weekly/Monthly/Quarterly reports.
 Responsible for consumer data panel analysis and successful delivery of Reporting Services to internal BMO
clients.
 Daily scrum calls with clients and management to discuss about the previous day SLA’s and tomorrows SLA’s.
 Created many trackers dashboards which help us to deliver the SLA’s tour clients in a smarter way.
 Presented a monthly report which shows overall monthly production report, Quality report by using macros and
VBA excel.
 Working as an acting team lead whenever it is required.
 Got client appreciation for creating a weekly dashboard and monthly dashboards.

Overall I have been working since last 1.1 years (13 months) as a MIS person and creating all business and
client requirement reports in TATA consultancy services.

I am responsible team and I am having a good experience in people management as I have been handling a
team since last 6 months.
INFOSYS BPO LTD.
November 2014 – May 2017

Client Role: Senior Process Executive

Client: BMO (Bank of Montreal)
Domain: Banking

Attainments/Roles:

 Integrating data sources from multiple channels and preparing the reports using Excel.
 The Reports include fetching the raw data and analyze then formatting it into the desired format as per the
requirement.
 Co-ordinating with the development teams of BMO in regards to the issues and ensuring the resolutions as per
the SLA of the client.
 Development of Daily/Weekly/Monthly/Quarterly reports.
 Automating time consuming processes and coming up with automation ideas for existing process.
 Interacting with the clients through email communications to keep them updated and receiving feedback in
regards to the issues raised.
 Responsible for consumer data panel analysis and successful delivery of Reporting Services to internal BMO
clients.
 Determining the most appropriate data sources and the most efficient ways of collecting and collating data, and
presenting graphical representation of results.
 Creating reports for queue status of team and making sure that all the deliverables to be completed on time.
 Preparation of RCA in case of escalations/issues.
 I used to audit files which have been processed by my team members for the quality prosfective.
 I used to provide knowledge transfer (process training). Also I have provided KT 4 batches.

Computer proficiency
 MS Office-Excel, Word, PowerPoint
 Familiar with MS Outlook, Internet e-mail
 Fluent verbal, email and net meeting communications with the clients.

Academic credentials

 Bachelor of Commerce from Nrupathunga First Degree College, Sedam(Gulbarga University Gulbarga), in
2011 – 2014 with aggregation of 68.91%.
 Pre-university education from Government Junior college, Mudhol (Karnataka pre-Education board Karnataka)
in 2009 – 2011 with aggregation of 67.5%.

 S.S.C.from Sri Kottala Basawesvara High school, Mudhol (Board of Secondary Education, Karnataka)in 2009
with aggregation of 54%.

Strengths

 Creative thinker with Positive attitude.

 Proactive, adaptive and goal oriented.

 Quickly identify the process gap.

 Good communication, technical and analytical skills.

 Open to challenges and eager to learn new concepts.

 Self-motivated, initiative, high level of energy.

 Achievements

 Received Exemplary performance Award for Mar’16.

 Received spot awards in last 4 quarters for best performance.

 Received outstanding performance award in last 3 appraisals.

 Received Infosys star award for period 2015-2016.

Personal details

Date of Birth : 05 Aug, 1993

Languages Known : English, Hindi, Kannada, Telugu, and Marati
Gender : Male
Marital Status : Single
Address : House # 5\58, 2nd Block, Uppar galli At:Mudhol
Tq: Sedam Dist: Gulbarga Karnataka – 585318

I certify that the above details are true and up-to-date at the time of submitting this resume.

Ravi Kumar