Ministry of High Education

Higher Institute of Engineering & Technology – Zagazig  

Course: Construction Quality Management 2016
2nd Year Civil Engineering Mid-Term Exam Time: 1.5 hour

Q1. Choose the correct answer:

1. Good quality ……………

a) increases production time b) increases production cost

c) helps to increase market d) increase rework
share

2. The production-based definition of quality is …………….

a) excellence b) quality vs. price

c) qualities of product d) fitness of the products
attributes
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 3. “End the practice of awarding business on the basis of price
tag” This sentence from Deming’s point of view is
…………..

a) correct b) false
c) partially correct d) Deming does not care about
awarding contracts

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 4. “Management must create an environment where workers
are encouraged to ask questions and make suggestions. A
climate of innovation leads to progress” this was expressed
by Deming as ………….....

a) Adopt the new philosophy b) Institute training

c) Eliminate slogans d) Drive out fear

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 5. One of the purposes of the QFD is to answer the question
……………

a) Based upon the resources we b) What are the degree of

have available, how can we best
provide what our customer
wants?
c) What are the attributes of the
product?
competition between
products in the market?
d) How much time needed
to satisfy customers?

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 6. The second phase of QFD is the “product design” it relates
……..….

a) Customer requirements to b) Manufacturing process to

design requirements build quantity
c) Design parts to d) Design requirements to
manufacturing process design parts

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 7. …………. is considered as a tool for quality control.

a) Brainstorming b) Cause & Effect diagram

c) Delphi method d) Nominal Group
Technique

8. 100% inspection is a very effective tool for concrete quality

control.

a) The above sentence is b) The above sentence is

partially right right
c) The above sentence is wrong d) Inspection can be applied
with cement not concrete

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Q2. Explain the differences between external and internal
customer and give examples for both of them from
construction industry.

• Internal Customer: Employees inside an organization play

three roles; supplier, processor and customer, where each
employee receives something, process it and pass it further
to someone else. The successor employee is an internal
customer to his predecessors such as the wall plastering
worker is and internal customer for wall builder.

 External Customer: they are the end user of the product

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Q3. As a customer determine the customer requirements in the
windows’ system that will be erected in your apartment
(determine at least 6 requirements). Then determine design
requirements (at least 6 items) in the windows’ system as an
engineer. Develop the relationship matrix of House of Quality
that relates the Voice of the Engineer to the Voice of the
Customer in this case.

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 Design Requirements
Lock Joints Glass Strong Painting Frame
wood
Safety S S W S
Customer Requirements

Easy to open S S W
Attractive W S S
Provide S W
protection
from wind
Provide S S
privacy
Control of S S
light

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Q4. Explain the differences between chance causes and the
assignable causes of quality variation.

- Chance causes (background noise) are those effects that

cannot be avoided during manufacturing process and they
have minor effects on the product quality (within quality
tolerance). Normally those effects influence the product by
increasing or decreasing its characteristics from the
standard. Those effects are the reason of that points of
control chart are located around the center line.
- Assignable causes are those effects that have huge influence
on the product quality and they are the reason that the
process may be out of control.

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Q5. Draw a chart showing control chart and explain how to use
it for quality control.

A point that plots outside of the control limits is interpreted as

evidence that the process is out of control, and investigation
and corrective action are required to find and eliminate the
assignable cause or causes responsible for this behaviour.
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