Consulting,

Consulting, Solutions and Systems’

Systems’ integration

© 2009 Axpe Consulting

 Company Numbers

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Over 1.200 employees with

high-level Academic and Professional Training
 Our offices
Madrid Barcelona São Paulo Avda
C/ Arturo Soria 122 C/ Avda. Tarragona 109 Paulista, 37

Bilbao Parque Paris 10, Rue Valladolid Parque

Tecnológico Zamudio Jean-Jaurès 6éme Tecnológico del Boecillo.
étage
 Distribution of Services

Distribution based on Distribution based on Type of

Market Segments Business

Services Distribution Market Distribution

s
ERP Solut.
Outsourcing Gov 10%
10%
20% Fin 35%
Ind 20%

Soft. Eng
App. Mng Telco 35%
20%
40%
 Areas of Expertise

Areas of Expertise

Finances & Insurance

CONSULTING

Telecommunications

State Administration
Sources, Utilities
Industry, Power
SOFTWARE ENGINEERING

SYSTEMS’ TECHNOLOGIES

SOFTWARE FACTORY

SOLUTIONS: ERPs / CRMs / B.I.

OUTSOURCING/ BPO

Market Sectors
 Software Engineering
Main Activities
Professional Services and Service Agreements Working with client’s preferred environment or solution

Business Solutions
Contact
Design and Implementation of customized solutions, ERP ECM BI GIS Voice/Video IP
Center
based on prestigious and reliable products.

Development, Systems, Production

Process design and integration in areas such as Software Process Re- Expert IT Production Projects
Development Engineering Resources Operations Operation Department
Software, Hardware, Communications, Production,
Operations..

Software Factory
Fix Multisource
Systems Re- Systems Environments In-house
Large scale Software Development using our own Price Partnership Development
Engineering Testing Reuse
tools and methodologies, or client-owned ones Projects Projects

Application Maintenance
Corrective Proactive User Support Evolving Quality
SLA
Application maintenance outsourcing, with or without Maintenance Maintenance Maintenance Improvement
Management Measurement
Service Level Agreement.

Location Responsibility Resources Technology HH RR

ANS. Mantenimiento
At client’s facilities
100% Axpe on final
Own methodologies, or
Traditional Environments
Backup Centres
de Aplicaciones product delivery, client’s

At Axpe Factory
Distributed Environments
Motivated, stable staff
with or without

Support Tools

Both (mixed) specified SLA
Emerging Environments
Expertise in big, complex

R+D Laboratories projects

Sole responsibility
Free Software
on resources
Excellence Centres
Involved in R+D+I
 Main Activities
Software Factory

Relationship Model Organizational Model Warranty Service Delivery

Structured communications Single point of

and management of existing SLA-User Satisfaction
interlocution, definition
agreement, which guarantees and adaptation of
the quality of deliveries service-regulating Tools and Methodologies
using factory managers procedures
as unique interlocutors
Service Quality Plans

Operative Model Communications Model Methodologies. Ins and Outs

Single point of operative interlocution, Demand Management and Communication Points Precise and complete methodology, with tightly
definition and/or adaptation of service- definition definition of component input and output
regulating procedures

Monitoring and Control Model

Structured SLA communication and management on each responsibility level, guaranteeing that objectives are in line with client’s
client’s strategy

º
Management Information Service delivery compromise, as stated on SLA.
Allows tracking and control of services Legally binding document which states the service extent and compliance
Analyzes trends and eases decision making levels.
 Owned Products

Time Report developed with .net technologies

SIP@xpeTR

Axpe Consulting’s Methodology MeToDo is a

collection of best practices (procedures,
techniques and guidelines) built around the
MeToDo processes of a project lifecycle or in a chain
production system. Available on all technological
environments.

Ticketing and Reporting manager, which allows advanced

management of service’s quality levels and client satisfaction
TicKeTinG level. Likewise, it serves as an infrastructure to implement
different metrics and quality and productivity indicators.

PMO Projects management control Web system.

Suitable for economic and technical management of
PMO@xpe
projects.
 Owned Products

Axpe Consulting’s corporate Intranet, it can be used as a tool ,

support for internal communications, broadcasting or
Intr@xpe deployment of actions. Based on OpenSource, it is easily
adaptable to other organizations.

Project Estimation tool, technically based on Function Points and

€sTiMa Physical Component techniques.

Based on enterprise content management technologies

and .NET aware, it allows companies to automate and
simplify Knowledge Management of any type:
Commercial, functional, technical knowledge…

Reusable Component Library. It is a reusable component

manager which maximizes the productivity on IS developments.

BCoRe Flexible and adaptable to any kind of reusable components

technology.
Third Party Products

NATURAL LANGUAGE: Multilingual auto-service solution

on natural text and voice,
open and flexible.

Global Software Solutions, specialized on providing solutions for

the deployment of Web applications.

CEVA (Content Enabling Vertical Applications)

WEBA (Workplace Enhancing Business Applications)

Work Stations Management

Third Party Products

DPServer-> Software tool for LOPD compliance

SGSI-> Integral Information Security
Management Tool for compliance with
ISO 27001 Standards.

ITSM Information Technologies Services Management

Service Desk Plus
Service Desk Express
Centennial Discovery Automated Inventory
Third Party Products

ARBOR BP Client Billing System for Mobile Phone Operators

Security Policies
Policy Commander (Security Policies
Management)

Marshall (Policies Management for internet

and e-mail)

Logic Security:
ASF-Firma.- Digital Signature Platform
ASF-Factura Electrónica.- Electronic Billing Platform
ASF-Registro Telemático.- Platform for Phone Registry
Third Party Products

DOC1 Is the main component of the Customer Communication

Management (CCM) program suite from Pitney Bowes Group 1 Software.
It allows to design, create and edit documents in different output
Formats.

QlikView BI’s solution. With its innovative and

exclusive “terminate-stay-resident associative
technology” delivers business responses instantly,
with just one click
 Vertical Products
Application for the integrated management of car dealers, developed
by Grupo Seligrat. Cross-brands, cross-companies, and able to
manage multiple work stations.

PLYCA ( Public hiring management)

nexus IT

CORE BANCARIO. Integrated Information System. Multi-bank, Multi-

Channel, Component-based Architecture.

Network Monitoring NetFlow Analyzer (Monitors Bandwidth.

Based on CISCO technology)
OPManager (Monitors networks
system and applications (low tier)
 We work with the best available tools on
those markets:
Configuration
Management Tools
Includes versions control,
migration control and
documentation and code
control.
Security Management
Tools
Protects the development
environment and serves as
component in the security
layer of the solution being
developed.
Release Management Collaboration Tools
Tools
Allows groups of people to
Manages project communicate and share
dependencies between information. E-mail, video,
multiple releases and audio calls and instant
different teams working on messages are examples of
the same release. those tools.

Productivity Tools Security Management Programs and Projects

Configuration Release
Management Tools
Eases the base functionality Management Manage
needed to create ment They take care of the
documents, spreadsheets, project’s planning and

Collaboration
and simple graphics or Productivity Programs/ monitor the project status as
diagrams. Quality outlined in the plans.
Construction Projects
Manage
Manage
ment
Quality Management ment Construction Tools
Tools
Helps to unify and present Environment Troubleshooting They comprise the nucleus
product and process metrics. Management Management of the development
Process Management architecture and are used in
system design, construction
Information Management and testing

Environmental Information Management Process Management Troubleshooting Tools

Management Tools
Eases the operation of the
development environment,
e.g., help desk support
duties and back-up data
recovery.
Tools
Organize and manage
information used by other
tools, such as: Coding,
documentation, test scripts
and data/database designs
Tools
They help in establishing
They force the correct problem causes and solution
sequence of tasks and tools processes.
relative to a given
methodology.
 Grupo Industria y Energía
Telefónica Administraciones Públicas
OUR CLIENTS

Nuevos Operadores Transportes, Logística Seguros Entidades

y Media y Servicios Financieras
 Annex I. Certifications

ISO 9001:2000
AXPE Consulting has been entitled with the Company Registration Certificate and the rights of usage of
the AENOR Company Registry brand as of 2002-09-30, under registration number ER-1209/2002 , which
evidences the conformity of our Quality System with the UNE-EN ISO 9001:2000 normative, in the field
of Technical Support, through the delivery of specialized Information Technologies staff.
AXPE Consulting has attained its ISO 9001:2000 certification with the following reach:
Project construction and purveying
of IT Services (closed projects,
software factories, testing services,
user helpdesk centres and
maintenance under service level
agreements).
 Annex I. Certifications

CMMI maturity level 3 on Services and Development

As of today, AXPE Consulting is certified

under CMMI Maturity Level 3 in the
Services field and CMMI Maturity Level 3
on Project Design, being the first Spanish
company to attain CMMI Maturity Level 3
certification on the Services field, and the
first European company to possess both
certifications.
This model is adapted to Services,
particularly so to Applications Maintenance
Services, for which specific process areas
exist, that ease the transition of input and
output, and ongoing.

According to AXPE Consulting it has a high

applicability degree on models who tackle
the same concepts.
 NUESTROS CLIENTES

Madrid
C/ Arturo Soria 122 A-B
28043 Madrid
Telf: +34 91 590 19 60
Fax: +34 91 562 34 52

Barcelona
C/ Avda. Tarragona 109
08023 Barcelona
Telf.: +34 93 241 14 63
Fax: +34 93 241 20 57

Bilbao
Parque Tecnológico. Edif. 206A
48170 Zamudio. Bilbao
Telf: +34 94 431 78 43

Valladolid
Parque Tecnológico del Boecillo.
Edificio Galileo
47151 Boecillo. Valladolid
Telf: +34 98 354 80 63

París
42 Avenue de La Grande Armé
75017 - París
TEL: +33 1 40 55 00 83
FAX: +33 1 40 55 07 75

São Paulo
Avda. Paulista, 37, 4º Andar
Tfno. 22462723-22462724
Fax. 22462799
Cel.(11) 8404 2132 (Brasil)
Cel.630 059 651 (España)