Listening Review Answer Key

True/False
Indicate whether the sentence or statement is true or false.

_T___ 1. Most of us are poor listeners.

_F___ 2. Listening is not important to businesses.
_F___ 3. We speak at a rate 6 times faster than we listen.
_T___ 4. MEGO stands for "My Eyes Glaze Over" and this occurs when tuning out dull topics.
_T___ 5. Poor listening can lead to tragedy.
_F___ 6. Using "door openers" does not encourage the speaker to speak.
_F___ 7. When paraphrasing the listener should: repeat the message in their own words, focus on the main idea; try to
repeat every word; and rely on feelings and emotions.
_F___ 8. In the workplace we should take criticism personally.
_T___ 9. An effective listener takes notes.

Multiple Choice
Identify the letter of the choice that best completes the statement or answers the question.

_B___ 10. Which of the following is not a misconception of the listening process?
a. Attitude and listening are unrelated.
b. Listeners cannot assume they have understood messages correctly,
c. The speaker is responsible for the message and success of the interaction.
d. People remember most of what they hear.
_A___ 11. What type of listening would you use to learn to operate a cash register?
a. critical listening c. empathic listening
b. appreciative listening d. deliberative listening
_D___ 12. What type of listening is shown by a person who gives feedback and tries to remember messages?
a. passive listening c. anticipatory listening
b. impatient listening d. active listening
_A___ 13. Katheryn is listening carefully and taking notes during a class lecture. What type of listening is Katheryn
engaged in?
a. critical listening c. empathic listening
b. deliberative listening d. appreciative listening
_C___ 14. Clayton is listening to his girlfriend cry about a test she failed. He feels he can truly relate because he has
failed a test before and felt awful. What kind of listening is Clayton engaged in?
a. critical listening c. empathic listening
b. deliberative listening d. appreciative listening
_D___ 15. What type of listening would you use to listen to an automobile salesperson?
a. critical listening c. empathic listening
b. appreciative listening d. deliberative listening
_D___ 16. What type of barrier prevents you from listening to a pierced, tattooed, ratty haired woman giving financial
advice?
a. fear c. stress
b. language d. bias
_B___ 17. Which of the following is true of the listening process?
a. Listening develops naturally.
b. Attitude is a very important factor in listening.
c. Anyone can listen well if he or she tries.
d. The speaker is responsible for the message and the success of the interaction.
_D___ 18. What type of listening would you use at a musical concert?
a. critical listening c. empathic listening
b. deliberative listening d. appreciative listening
_D___ 19. Which of the following is not something a competent communicator should do when listening to others?
a. Try to identify the kind of listening needed.
b. Decide what you can gain from the listening experience.
c. Use memory techniques to remember the message.
d. Prejudge what the sender is saying.
_D___ 20. What type of listening should you use when you are given directions?
a. deliberative listening c. appreciative listening
b. empathic listening d. critical listening
_A___ 21. What type of listening would you use to evaluate a persuasive message?
a. deliberative listening c. appreciative listening
b. empathic listening d. critical listening
_C___ 22. What type of listening would you use to become more creative?
a. deliberative listening c. appreciative listening
b. empathic listening d. critical listening
_B___ 23. Which type of listening are you doing when you listen to a rock group because you like the music?
a. impatient listening c. deliberative listening
b. appreciative listening d. empathic listening

Matching

Match the listening barrier to the correct trait or definition

a. tuning out dull topics e. distractions
b. faking attention f. personal bias
c. listening spare time g. overacting to emotional words
d. criticizing the speaker h. interrupting
_H___ 24. write down your questions and save them for the end
_A___ 25.listen for something you can use
_D___ 26.the listener becomes preoccupied with the speaker's appearance or delivery
_E___ 27. peripheral noises or movements interfere with the communication
_B___ 28. you look as if you are listening
_C___ 29.allows us time to think about what the sender is saying
_F___ 30. judging a person based on age, position, or gender
_G___ 31. know your "hot" buttons
 Match the part of the speech to the appropriate listening type.
a. appreciative listening c. critical listening
b. deliberative listening
_B___ 32.conclusion
_A___ 33. introduction
_C___ 34.body

Short Answer

35. We speak at a rate of 120 TO 180 WORDS PER MINUTE

36. We remember ___25___ percent of what we hear.

37. Name three of the four traits that demonstrate good posture when listening.
FACE THE SPEAKER
ESTABLISH EYE CONTACT
BLOCK OUT DISTRACTIONS
LEAN FORWARD AND NOD OCCASIONALLY

38. List 4 of the 5 habits you should have when taking notes.
CARRY A SMALL NOTE PAD AND PEN AROUND
WRITE CLEARLY ENOUGH SO THAT YOU CAN READ IT
BE BRIEF, DO NOT WRITE EVERYTHING DOWN
DEVELOP YOUR OWN SYSTEM OF SHORTHAND
TRANSCRIBE YOUR NOTES WHILE THEY ARE STILL FRESH IN YOUR MIND

39. List 5 of the 7 ways a listener can learn to overcome listening barriers.
REFRAIN FROM JUDGING OR EVALUATING THE SPEAKER
FOCUS YOUR ATTENTION ON THE MESSAGE
SEARCH FOR AREAS WHERE YOU AGREE WITH THE SPEAKER
KEEP AN OPEN MIND
BE PATIENT
PAY ATTENTION TO BODY LANGUAGE
TRY HARD TO PUT YOURSELF IN THE SPEAKER’S POSITION