2006 11 03 SNUG CRM Overview Roadmap

Oracle CRM Overview
Shannon Holgate
Principal Sales Consultant, CRM
Program Agenda
<Insert Picture Here>

• Oracle/PeopleSoft Update: Applications
Unlimited
• CRM 9.0 Highlights
• The Roadmap
• How We Can Work Together
© 2006 Oracle Corporation – Proprietary and Confidential

Some Recent Applications Acquisitions

Oracle Applications Strategy
Simply Put…
9 PROTECT Your Existing Investment
9 EXTEND the Value of Your Applications
9 EVOLVE You to the Next-Generation

Protect.
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Your Investment
Siebel
$ Enterprise CRM
PeopleSoft
You Have A
$ Enterprise
Significant
JD Edwards
$ EnterpriseOne Investment
JD Edwards In Your IT
$ World
Systems
Oracle
$ E-Business Suite

Your Investment
Siebel
$ Enterprise CRM
PeopleSoft
$ Enterprise
Which Will
JD Edwards
$ EnterpriseOne Be Preserved
$
JD Edwards Into The Future
World
Oracle
$ E-Business Suite

Oracle Lifetime Support
Your IT Investment Can Be Supported Indefinitely
Premier
Support
Extended
Support
Sustaining
Support
Unlimited
0 1 2 3 4 5 6 7 8 9 10
Years of Support

Extend.
Current Version
Siebel
Version 7.8
Enterprise CRM
PeopleSoft
Version 8.9
Enterprise
JD Edwards
Version 8.11
EnterpriseOne
JD Edwards Version
World A7.3 & A8.1
Oracle
Version 11i.10
E-Business Suite
In the Past 24 Months, New Versions of All

Applications Product Lines Have Been Released

New Versions are Strong
“We recently went live on PeopleSoft Enterprise

Enterprise Performance Management 8.9 and every level of the
8.9 organization has given it a big thumbs up.”
- Lori Austin, CFO Kansas City Board of Public Utilities
“Our implementation of JDE EnterpriseOne 8.11

was on time and on budget. With the improved
EnterpriseOne functionality and usability, we expect to improve
8.11 efficiencies and gain competitive advantage.”
- Phil Walton, Group Director of IT, Spirent Communications
“With the 11i.10 release, we can fully integrate our

E-Business training programs into the Oracle HRMS platform and
Suite leverage a rich new set of business intelligence and
11i.10 analysis capabilities.”
- Jim Richardson, Dir. Bus Process Engineering, Millipore

Current Version Next Version
Siebel
Version 7.8 Version 8
Enterprise CRM
PeopleSoft
Enterprise
JD Edwards
Version 8.11 Version 8.12
EnterpriseOne
JD Edwards Version
Version A9
World A7.3 & A8.1
Oracle
Version 11i.10 Version 12
E-Business Suite
…Plus, New Versions of All Product Lines

Are on the Horizon
A Glance at What’s New…
Oracle EBS 12.0
• Delivered on latest Fusion middleware technology
• Data model and functional architecture changes use Fusion
• Migration of numerous Oracle EBS applications to Fusion toolset
• Numerous industry and horizontal enhancements
Siebel Enterprise CRM 8.0

• Task-based user interface
• Specific functionality for Public Sector, Auto, Finance, Life Sciences, CPG
• Deeper desktop integration (MS Office, Outlook, etc.)
PeopleSoft Enterprise 9.0
• Adoption of Fusion Data Hubs, BAM technology
• Key customer driven enhancements
JD Edwards Enterprise One 8.12
• Business intelligence
• Blend management, transportation enhancements
JD Edwards World A9.1
• Desktop integration
• Improved corporate compliance support
• Improved process workflows
Current Version Next Version
Siebel
Enterprise CRM
PeopleSoft
Enterprise
JD Edwards
EnterpriseOne
JD Edwards Version
Version A9
World A7.3 & A8.1
Oracle
E-Business Suite
Now Let’s Extend Indefinitely…

Applications Unlimited
Stay on the Applications Product Line of Your Choice
Siebel
Enterprise CRM
• Continued Product Releases
PeopleSoft
Enterprise • Customer Driven Product Roadmaps
JD Edwards • Dedicated Development Teams

EnterpriseOne
• No Forced Upgrades
JD Edwards
World
Tailored for Your Industry,
Oracle Processes, and Geography
E-Business Suite

Applications Unlimited Roadmap
Delivering On Oracle’s Commitment to Applications CHOICE
Delivered In Progress In Planning
• PeopleSoft Enterprise 9.0 • E-Business Suite 12 • E-Business Suite

• Siebel 7.8 • PeopleSoft Enterprise 9.0 • PeopleSoft
Enterprise
• CRM On Demand • JD Edwards
Release 11 EnterpriseOne 8.12 • JD Edwards
EntepriseOne
• JD Edwards • JD Edwards World A9.1
EnterpriseOne 8.11
• Siebel 8.0 • JD Edwards World
• Oracle Retek
• CRM On Demand • CRM On Demand
Release
• Oracle G-Log 5.5 Release 12
• Oracle Portal 7.3 • Portal Integrations • Oracle Retek
• Retek Integrations • Telephony@Work • Oracle Demantra
• G-Log Integrations
Integrations • Oracle G-Log
• Siebel Integrations
• Oracle Portal
• Oracle
Telephony@Work

Evolve.
Siebel
Enterprise CRM
PeopleSoft
Enterprise
JD Edwards
EnterpriseOne
JD Edwards Version
Version A9
World A7.3 & A8.1
Oracle
E-Business Suite
Although the Applications Product Lines Will be

Protected and Extended into the Future…

Siebel
Enterprise CRM
PeopleSoft
Enterprise
JD Edwards
EnterpriseOne
JD Edwards Version
Version A9
World A7.3 & A8.1
Oracle
E-Business Suite
&
Next Generation Applications
… A New Generation of Business Applications

Will Be Created and Released In PARALLEL

Oracle’s Next
Generation of Business
Applications is Called
Fusion Applications

Siebel
Enterprise CRM
PeopleSoft
Enterprise
JD Edwards
EnterpriseOne
JD Edwards
World
Best Practices
Best Practices
Best Practices
Best Practices
Best Practices
Oracle
E-Business Suite
Oracle Fusion Applications
Fusion Applications Will Include the “Best of”

Functionality From All Applications Product Lines

Oracle Will Provide Upgrade Scripts
to Move to Fusion Applications
Siebel 7.8
Enterprise CRM 8
PeopleSoft 8.8
8.9
Enterprise 9.0
Upgrades
JD Edwards XE Fusion
8.11
EnterpriseOne 8.12 Applications
JD Edwards A7.3
A8.1
World A9
Oracle 11i.10
E-Business Suite 12
CONFIDENTIAL:
© 2006 Oracle All and
Corporation – Proprietary capabilities
Confidentialand dates are for planning purposes only and may not be used in any contract
Manage Multiple Product Lines
Through Efficient Resource Allocation
New Technology
Siebel Platform
New Features &

Maintenance
World
Operations
Enterprise
One • Focus new
technology
investment
Enterprise on Fusion
• Keep existing
E-Business lines focused
Suite on enhancing
product
Fusion functionality
for existing
markets
Operations
• Centralize
operations
Pre-Acquisition GM Model

A Comment on Upgrades…
• Moving from supported Siebel, PeopleSoft, JD Edwards, and Oracle

product lines to Fusion will be an UPGRADE
• Data conversion for Oracle EBS will involve an
“in place” upgrade
• Data conversion for Siebel, PeopleSoft, and JD Edwards products will
involve a process known as an “A to B” upgrade in which data is
mapped from a source to target system using ETL tools
Reimplementation of Systems is Not Required!

Oracle Offers You CHOICE…
Continue with your current

applications system which will be protected
and extended indefinitely into the future
-- Or --
Based on your requirements and timeline,
you can upgrade to the next generation
Fusion Applications when available
…Whatever You Decide,

Oracle Will Take Care of You!

Protect. Extend. Evolve.
The Value of Your Software Investment.
Oracle/PeopleSoft Update

Oracle’s Applications Strategy
Applications Unlimited Delivers More…
9More Choice
• Remain On Existing Applications • Deploy Additional Modules
• Upgrade To New Releases • Adopt Fusion Technology
9More Visibility
• Customer-Driven Product Roadmaps
9More Value
• Dedicated Development Teams
• Continued Product Releases
9More Time
• No Forced Upgrades • Oracle Lifetime Support

Serving PeopleSoft Customers
Dedicated PeopleSoft Development Team
Team Charter
• High quality production support so that our customers can run their
businesses with the highest degree of software service.
• Increase the value of that investment through the delivery of high-value, low
risk software enhancements.
• Bring innovation to these customers through the delivery of Fusion
technology on the PeopleSoft Enterprise product platform.
Business Unit Scope
• Development, PeopleTools, QA, Doc/Curriculum Dev, and Product Strategy
• Pillar coverage:
• Human Capital Management (HCM) • Customer Relationship Management (CRM)
• Financial Management Solutions (FMS) • Supplier Relationship Management (SRM)
• Asset Lifecycle Management (ALM) • Supply Chain Management (SCM)
• Enterprise Service Automation (ESA) • Enterprise Learning Management (ELM)
• Enterprise Performance Management (EPM)

Serving PeopleSoft Customers
Dedicated PeopleSoft Development Team
General Manager
Doris Wong
CRM Development Vice President PeopleTools Development Vice President

Andrea Ruiz Binu Mathew
HCM Development Vice President Application Architecture and Technology

Carolyn Cozart TBD
SCM Development Vice President Information Development Director

Stephanie Merenda Greg Parikh
FMS/ALM/ESA Development Vice President Application Environments Vice President

Alex Man Kim Green
EPM Development Vice President Quality Engineering

Alex Man TBD
Product Strategy Vice President

John Webb

How the PeopleSoft BU Fits at Oracle
CRM Related Teams at Oracle
John Wookey
SVP, Applications Division
Jesper Anderson Ed Abbo Doris Wong

SVP Industry, EBS ERP & SVP EBS/Siebel/Fusion CRM General Manager, PeopleSoft
Fusion Strategy
Carolyn Chambers
Paco Aubrejuan John Webb
VP EBS/Siebel/Fusion CRM
VP Industry Product Strategy VP PeopleSoft Strategy
Strategy

Continued Product Releases
Beginning with Release 9.0
Latest Release Next Release
Version 9.0 Version 9.1 Unlimited
PeopleSoft Release 9.0 Timeline

• All product families planned for delivery in the next 12 months
Enterprise Enterprise Performance Management 9.0 GA in Q3
Learning
Management Customer Relationship Management 9.0 GA in Q3
9.0 GA in Q2 Financials/Supply Chain Management 9.0
Portal 9.0
Human Capital Management 9.0
Next 12 Months
Applications Unlimited has NO impact on

the current release 9.0 content or schedule

Enterprise One CRM 8.12

Preview: EnterpriseOne 8.12
Major
New Modules Enhancements Tools 8.96
• Supply Management • Supply Chain • Total Ownership
- Operational Sourcing Management Experience
• Manufacturing • Customer • Customer-Driven

Relationship Features
- Grower Management Management
• Updates & Additions to
- Grower Pricing • Human Capital Platform Support
and Payments
Management
- Blend Management
• Financial
Management
Customer Relationship Management
Related Case
and Opportunity
E
Key n • Visibility to related case or
h opportunity information from
Business a within activity detail
n
Driver • One-click access to case or
c
e opportunity detail
Businesses require m
unprecedented visibility to e
n Activity Entry with
customer and operational t
information s Reduced Keystrokes
• Defaults for active type,
identifier type, and duration

Enterprise CRM 9.0

CRM 9.0 – Quick Facts
Generally Available August 14th
Well received by Press and Analysts
“ ‘It's good news for PeopleSoft customers. The
name of the game from a user point of view is
to extend and enhance their existing
investment. This provides a clear message to
PeopleSoft CRM customers that the product will
be supported and enhanced going forward.’ "
Bill Band, Forrester Research as quoted in
Oracle upgrades PeopleSoft CRM from
SearchCRM.com

CRM 9.0: Largest PeopleSoft CRM Release
Delivers on Technology, Delivers on Applications
PeopleSoft CRM 9.0: Largest PeopleSoft CRM
release since 8.0
2X the features as 8.9
PeopleTools 8.48: Largest PeopleTools Release in

the history of PeopleSoft/Oracle
Underscores Oracle’s commitment to PeopleSoft

applications and customers

PeopleSoft CRM 9.0 Themes
Extend Value with Next Generation Technology
Standards based technologies today to ease integration and lower
costs
Invest in the foundation for Fusion
Drive Superior Ownership Experience

Usability, productivity and performance enhancements direct from
customers, usability studies – “the customers’ release”
Marketing, Sales, Service – value add for existing investments
Deliver Deep and Adaptive Industry and Business Processes

Delivered business processes and incremental functionality for
Financial Services and Communications markets
Continue CRM for Higher Education investment

Extend Value with Next

Generation Technology

Extend Value Using Next Generation Technology
Integrating Key Fusion Capabilities into Release 9
Web Services
Share PeopleSoft release 9 functionality with other applications
Business Process Orchestration

Define and coordinate cross-application business processes
Customer Data Hub

Consolidate, enhance, and share master customer data
XML Publisher
Enable business users to create documents leveraging XML data
Business Activity Monitoring

Operational management via personalized, real-time dashboards

Web Services
Share More PeopleSoft Functionality with Other Applications
• CRM delivers 19 Web Services, 70+ Service Operations

• PeopleTools 8.48 delivers Tools to create Web Services
Other
Applications
New Web Services in R9
Corporate Network
• Orders • Invoices • Procure- • Recruiting

• Leads to-pay • Person
• Payments
• Cases • Vendor • Job data
• Financial • Demographic
• Customers sanctions validation
• Tasks data
(OFAC*)
CRM FMS SCM HCM

Best in Class BPM
Design Execute Monitor
Standards based business process orchestration with BPEL Process Mgr

Design business processes with a graphical UI
Provide industry standard interfaces for applications and legacy system integrations
Tight integration to PeopleSoft CRM
Initiate business processes from PeopleSoft transactions
Plug and play external services with delivered CRM web services
Creation of tasks and alerts from BP
Track business process progress with graphical monitor

Customer Data Hub
Integrate Out-of-the-Box with EBS R12
Master Customer Consolidate customer data from multiple

Data systems into a central location
Ensure quality customer information

Customer DQM* Resolve duplicate customer and transaction
Data Hub data and prevent future duplications
Enrich with 3rd party content, such as D&B
Share single master customer data

Oracle SAP Legacy
across the enterprise
9Enhance customer knowledge and business insight

9Leverage your existing IT investments
9Generally Available CY 2007
* Data Quality Management

XML Publisher
Enable Business Users to Format and Deliver Documents
and Reports
Data Sources XML Publisher Output Formats Destination
PeopleSoft Publishing • Email
Enterprise R9 Engine PDF HTML EDI
XML RTF XML Excel • Printer
CRM • Fax
ESA
FMS Templates Order

Letters
(examples) Confirmations
HCM
Fund Online
SCM Transfers Paychecks
Government
Bills
Business Grant Forms
Any XML
Data Source
User
Embedded in CRM applications for real-time merge of correspondence

management

Drive Superior Ownership

Experience

Superior Ownership Experience
Common Enhancement Highlights
Actionable 360-Degree View

Redesigned Worklist
Auto-save of recent searches providing
streamlined processes with reduced clicks and
page transfers
Enable Quick Create in search results

Actionable 360-Degree View
Streamline call handling and service resolution process
•EditContact Info
within the 360
•Related Grids
•Contextual
Actions: Create
Case with a Quick
Code, Close Case
•Carry more
information from
the 360 when
creating a Case or
Service Order

Worklist Redesign
Improve agent efficiency and decision making
•Folder structure for
organizing work
•Saved Search for
common searches
•Bulk Reassign
Cases and Service
Orders
•Improved
transaction specific
data displayed
•Personal comments
to WL items
•Notification Purpose
and Priority
displayed

Service and Multi-channel Enhancement Highlights
Dynamic rendering of Case user interface,

optimized based on role, business unit or other
criteria
Redesigned multi-channel toolbar – Universal
Agent Desktop
Global payroll integration for HelpDesk for
Human Resources
Service Level Agreement enhancements
Case Task Management

Text Trays
Speed data entry for commonly keyed text
•Text is automatically
populated in fields
using hot keys
•Users memorize
quick keys or select
from Text Tray
•Users subscribe to
System quick keys or
create their own
•Available in Chat,
Case and E-mail

Sales Enhancement Highlights
Order Capture
Bulk Service management
Future-dated orders, Temporary Orders
Enhanced Order Status management
Management of Subscriptions
Sales/Contact Management
Group Calendar; Tasks on Company, Partner, Call Report
Call Report Standalone, BtoB
Business Carding
Email integration using Infosynch
Mobile Sales – Task & Business carding enhancements, support
for Intellisync Mobile Suite

Enhanced Order Status
Link to
Process
Monitor

Marketing Enhancement Highlights
Integration framework to 3rd party offer

management solutions
Enhanced survey capabilities with online
marketing
Integration with Student Administration 8.9
OLM: Frequency Management, Dialog Mover,
Usability and Performance Enhancements,
Enhanced Bounce Management

Offer Management
Leverage 3rd party optimization engine for automated,
real-time, self-learning offers
•Present
communication
messages or
product/service
offers
•Measure offer
effectiveness and
profile the target
buyer
•Track history with
offer presentation,
customer response,
and reporting

Deliver Deep and Adaptive

Industry & Business
Processes

Deep and Adaptive Industry Processes
Adaptable business process management tools to meet
the needs of rapid growth, changing processes and to
integrate with heterogeneous systems
Delivered business processes and incremental

functionality for Financial Services and Communications
markets
Continued CRM for Higher Education investment

Deep and Adaptive Industry Processes
Communications
Delivered business processes for Mobile Number Portability,
Lost/Stolen Wireless Handset and Prepaid Account Setup
Enhanced Order & Service Management, Support for the Wireless
Market
Financial Services
Delivered sample business processes for Financial Account
Creation and Lead & Referral Management
Web Services for Remote Portlets (WSRP) enablement of financial
service portal pagelets, creation of new portlets
Higher Education
Higher education packaged analytics, Integration to 8.9 Campus
Solutions
Investment in Online Marketing, foundation for Student Lifecycle
Management

Release 9.0 Advantages
Applications and Technology Drivers
Combination of 8.9 and 9.0 feature set provides Invest in technology that
strategic advantage is foundation for future
Demand Driven Release - built Next Generation Technology

specifically for the installed base embedded in applications
Applications Unlimited
& Lifetime Support
Applications Technology

What Customers Are Saying

about 9.0

Customers Talk about CRM 9.0
Today
Used for their global retail banking division and is the basis for their
multi-channel banking platform
Differentiate themselves in a competitive marketplace with
personalized services and high quality customer service
Live on Marketing, Telemarketing, Sales, Support
Installed CRM 8.9 in Brazil (2005) and Upgraded (October 2006) to
CRM 8.9 in The Netherlands
Why 9.0 is Compelling
BPEL to replace their homegrown BPM solution and support their
multichannel banking platform
Enhanced SLA functionality to entitle based on customer value
Case user interface dynamically rendered based on business unit,
tailored and optimized for the different regional retail divisions
Correspondence management with XML Publisher
Tasks enabled for Companies
Enhanced Worklist capabilities

Today with 8.9
Support student and faculty facilities and IT requests, bolster student
recruitment & retention
Data quality management a huge issue
Partnership with Oracle to define CRM for Higher Education offering
Live on 8.9 Support, Chat, Self-Service, Marketing, Online Marketing

Reduction of customizations - get support on this functionality from Oracle,
lowers DePaul's cost to maintain the applications
New functionality to increase productivity in the contact center
Case user interface dynamically rendered based on business unit, tailored and
optimized for the different business processes required for IT vs Facilities
support
Service oriented architecture for easier integration with various systems at the
University for enrollment management/prospecting
Data Quality Management using the Customer Data Hub

High Tech Customer
Today with 8.8
Global single instance call center. Vision of integrated multichannel contact center
pushing high volume/low value customers to lower cost channels
BtoB sales force selling computers, servers, software to education institutions and
SMB. Integration to SAP Financials
7000 internal users live on Sales, Support, implementing CTI with

Accumulation of 8.9 + 9.0 features compelling
360-Degree View and Worklist enhancements for improved agent productivity
Universal Agent Desktop for true universal queue with Genesis providing the foundation
for a multichannel contact center
Significant number of customizations now standard in the combined 8.9 and 9.0
release enhancements
Web Services provide the flexibility to call PeopleSoft logic in the back-end from
their own custom user interfaces that are optimized for their call flows
Oracle Fusion Middleware (BPEL and Oracle Portal) provide standards based
integration technology today bringing them closer to Fusion

New Offerings

Call Center On Demand Integration
Eliminate Telephony Complexity
•Delivers Computer
telephony integration
(CTI)
•Skills-based routing
•CTI integration uses
IVR data for
contextual
application screen
pops
•Integrated with
PeopleSoft 8.9
Support, HelpDesk &
HR HelpDesk
•Scale up or down as
demand changes

The Roadmap

Continued Product Releases
Beyond Release 9.0
Focus of PeopleSoft Roadmap

• Ongoing adoption of Fusion technology components
• Integration – X PeopleSoft & to other Oracle products where it makes sense
• New enhancements – innovation, usability, performance & customer focused
• Consideration for back-porting selective capabilities to prior releases which
have a supported migration path to Fusion
PeopleSoft Release 9.1 Timeline
Post Updates of Integrations,

Features & Web Services
PeopleSoft Solicit Feedback and PeopleSoft Release 9.1 GA

Release 9.0 GA’s Finalize PeopleSoft (18-24 Months After 9.0 GA)
Release 9.1 Plan
2006 2007 2008

How We Can Work Together

Updates and Information from Oracle
• How do we communicate?
• Fusion CRM User Group Website
• Customer Connection
• Oracle.com
• Conferences - OpenWorld, Collaborate
• Customer Focus Groups
• Upcoming Communications
• Advisor Calls – 9.0 Deep Dives, Oracle Updates
• Upgrade Community
• 9.1 Focus Groups

9.0 Upgrade User Community
• Hosted by the Fusion CRM User Group
• Register at http://www.fusioncrm.org, select “Interest Area” of
“9.0 Upgrade”
• Subscribe to 9.0 Upgrade Forums, network with others that
are part of the 9.0 Upgrade Community
• Website updated Wednesday 10/25
• Sponsored by Oracle
• Webcast 1st Week of December for “Upgrade 101”
• Webcast to follow on Upgrade topics of interest driven by the

• Hosted by the Fusion CRM User Group
• Register at http://www.fusioncrm.org, select “Interest Area” of
“9.0 Upgrade”
• Subscribe to 9.0 Upgrade Forums, network with others that
are part of the 9.0 Upgrade Community
• Website updated Wednesday 10/25
• Sponsored by Oracle
• Webcast 1st Week of December for “Upgrade 101”
• Webcast to follow on Upgrade topics of interest driven by the

9.0 Early Success Program
What is It?
• An Oracle program to assist PeopleSoft customers in their upgrade
to CRM 9.0
Benefits
• Focused attention from PeopleSoft GSC, Development and Strategy
Management…including regularly scheduled conference calls
• Oracle Solution Center performs technical upgrade
• Assigned Support Manager for the duration of the ESP upgrade
• Prioritized review of all ESP related cases/incidents
• Inclusion into the “We Care” program after go-live
• Opportunity to influence future direction of the product
Additional information
• Send email with contact information to:
peoplesoft-early-success_us@oracle.com

Customer Focus Groups
What is It?
• Opportunity to provide direct feedback on requirements and
design of CRM 9.1
Benefits
• Small groups working directly with Development and Strategy
Management
• Opportunity to influence future direction of the product
Additional information
• To apply for participation, send email with contact information
to: melissa.bond@oracle.com

9.0 Information on Customer Connection
•Transfer of Information (TOI)

•Recorded Presentation of Functional Details of CRM 9.0
•To Access
•Log on to Customer Connection
•Click on Oracle University
•Click on Access Current Release Online Training
•Navigate to Enterprise CRM 9.0 TOIs


2006 11 03 SNUG CRM Overview Roadmap

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Oracle CRM Overview

<Insert Picture Here>

© 2006 Oracle Corporation – Proprietary and Confidential

© 2006 Oracle Corporation – Proprietary and Confidential

9 PROTECT Your Existing Investment

9 EXTEND the Value of Your Applications

9 EVOLVE You to the Next-Generation

© 2006 Oracle Corporation – Proprietary and Confidential

© 2006 Oracle Corporation – Proprietary and Confidential

© 2006 Oracle Corporation – Proprietary and Confidential

© 2006 Oracle Corporation – Proprietary and Confidential

In the Past 24 Months, New Versions of All

© 2006 Oracle Corporation – Proprietary and Confidential

“We recently went live on PeopleSoft Enterprise

“Our implementation of JDE EnterpriseOne 8.11

“With the 11i.10 release, we can fully integrate our

© 2006 Oracle Corporation – Proprietary and Confidential

…Plus, New Versions of All Product Lines

Siebel Enterprise CRM 8.0

Now Let’s Extend Indefinitely…

© 2006 Oracle Corporation – Proprietary and Confidential

JD Edwards • Dedicated Development Teams

© 2006 Oracle Corporation – Proprietary and Confidential

Delivered In Progress In Planning

• PeopleSoft Enterprise 9.0 • E-Business Suite 12 • E-Business Suite

• Retek Integrations • Telephony@Work • Oracle Demantra

© 2006 Oracle Corporation – Proprietary and Confidential

Although the Applications Product Lines Will be

© 2006 Oracle Corporation – Proprietary and Confidential

… A New Generation of Business Applications

© 2006 Oracle Corporation – Proprietary and Confidential

© 2006 Oracle Corporation – Proprietary and Confidential

Oracle Fusion Applications

Fusion Applications Will Include the “Best of”

© 2006 Oracle Corporation – Proprietary and Confidential

New Features &

© 2006 Oracle Corporation – Proprietary and Confidential

• Moving from supported Siebel, PeopleSoft, JD Edwards, and Oracle

Reimplementation of Systems is Not Required!

© 2006 Oracle Corporation – Proprietary and Confidential

Continue with your current

…Whatever You Decide,

© 2006 Oracle Corporation – Proprietary and Confidential

© 2006 Oracle Corporation – Proprietary and Confidential

© 2006 Oracle Corporation – Proprietary and Confidential

© 2006 Oracle Corporation – Proprietary and Confidential

CRM Development Vice President PeopleTools Development Vice President

HCM Development Vice President Application Architecture and Technology

SCM Development Vice President Information Development Director

FMS/ALM/ESA Development Vice President Application Environments Vice President

EPM Development Vice President Quality Engineering

Product Strategy Vice President

© 2006 Oracle Corporation – Proprietary and Confidential

Jesper Anderson Ed Abbo Doris Wong

© 2006 Oracle Corporation – Proprietary and Confidential

Version 9.0 Version 9.1 Unlimited

PeopleSoft Release 9.0 Timeline

Human Capital Management 9.0

Applications Unlimited has NO impact on

© 2006 Oracle Corporation – Proprietary and Confidential

Enterprise One CRM 8.12

© 2006 Oracle Corporation – Proprietary and Confidential

• Manufacturing • Customer • Customer-Driven

PeopleTools 8.48: Largest PeopleTools Release in

Drive Superior Ownership Experience

Deliver Deep and Adaptive Industry and Business Processes

Master Customer Consolidate customer data from multiple

Ensure quality customer information

Share single master customer data

Actionable 360-Degree View

Dynamic rendering of Case user interface,

Integration framework to 3rd party offer

Delivered business processes and incremental

Continued CRM for Higher Education investment