Beruflich Dokumente
Kultur Dokumente
WHAT IS CONTRACTUALIZATION?
WHO DOES IT AFFECT?
WHAT ARE ITS EFFECTS?
WHY DOES IT MATTER?
WHY SHOULD IT BE ABOLISHED/AMENDED/REGULATED?
Broad service objectives which explain the areas in which the organization will be
dealing
Performance indicators
Management plans and day to day operational rules covering all aspects of services
delivery
A review program