AIMENGINEERS INDIA PVT LTD

CUSTOMER COMPLAINTS REGISTER

MONTH OF JAN -2018
CAPA by Mail or
What's up Drawing Project Rejection / Remarks 8D
Sl. No. Month / Date Customer
8D Number
AIM SLNO Part Descrption
Module Rework Qty
Photos Problem Description Root Cause Corrective Action Action Plan
Receipt No

4 Plates After Plasma cutting

Stage Inspection to be follow
AIM-120 , Slot Finsihing not ok, Finishing not done Properly.
Strictly & avoid this type of
By What's Side Plate 50 mm Cuting Notch found. Even After Machining unable to Visit Customer Place & done
1 1/4/2018 SAPL C12 C12 4 NOS Problem. Discuss with Closed
Photo AIM Thickness AIM attend the points weekly off griniding found OK.
concern Person & dispaly in
-122 SLNO Not Punched. time 4 plates dispatched. Due to
Photo Quality Alert Board.
customer Emergency.

Before Blasting Protective

with Template plate Normally,
Backing Bar old Stock used for
even though Sand Particle
Process,Some holes Tap depth
going inside. present batch
found undersize . Final Stage Backing Bar Stage inspection
By What's we will try to only Top &
2 1/10/2018 SAPL Prisec- 2 AIM -52 Rotor Prisec -2 1 M16 Tapping Holes Burr Found. we are done Tapping & done. After Inspection holes Closed.
Photo Bottom Providing bolt in-
increased the Depth. After Protective with Plastics Caps
between protective with
completion metal Chips not
Plastic Caps, so that After
Removed.
Blasting only Top & Bottom
need to Retapping.

Template provided to Drilling

purpose & control this
CD Problem.
Drilling done by manual
488.0003- Crushing Chamber Handle CD out 4 nos Handle Replaced
3 1/15/2018 SAPL 8064 AIM-157 Crushing Chamber CV 218 1 marking, Template facilities Closed
901 by 2 mm, 76 mm measured 74mm customer end. Checking Purpose Template
missed out.
introduce & checking during
inprocess & update CTQ
Check Sheet.

Welder High current & high

Discuss with concerrn
voltage used. Even grinder man
Part Received Aim in-house & person & visual Quality Alert
488.0694- Rotor Bossage Area under cut used for Dressing purpose 6"
4 1/15/2018 SAPL 8062 AIM-117 Rotor CV217 1 done correction as per board display to work Station Closed
901 Found. Grinder Machine near corner
Requriment & found ok. to avoid & not Repeat the
weld surface deep mark found,
Problem once again.
it's looks similar under cut

Template Implement done,

Cutting done by Plasma template handover to work
By What's Prisec- I & Taper Cutting Found on Bottom N/A
5 1/16/2018 SAPL 720014 6 N/A Bearing Housing 1 machine. After cutting not station during fit up time Closed.
Photo Prisec-II Plate.
ensured 90° Angle. check with template & ensure
( Conditionally accepted one
Angle 90° part stage
time )
AIM -105, Unskiled fitter Fiitted that Part & Visit Customer Place & Stopper Dimension added in
By What's 53.173.778.
6 1/19/2018 SAPL AIM-106 Crusher Frame CJ-411 3 Stopper Plate oriention wrong also Stage inspection missed rectified as per Drawing Stage inspection Report & Closed.
Photo 500
AIM -107 out. Requriment. Ensure

4 Plates After Plasma cutting

Straightening purpose Pressed
with pressing machine, During
correction plate had Parent Stage Inspection to be follow
material demaged. Finishing Part Received Aim in-house & Strictly & avoid this type of
J4030000 AIM-125 , Side Plate 50 mm plates are having a lot of dents on
7 1/24/2018 SAPL 8124 C10 & c12 2 Sets not done Properly, Not Ensure done correction as per Problem. Discuss with Closed.
J4040000 AIM -126 Thickness the surface.
aesthetics also & even Final Requriment & found ok. concern Person & dispaly in
Painting not done. Due to Photo Quality Alert Board.
Customer Emergencey without
final paint dispatched. Unable to
ensure Dent Mark Points

SOP implement done & follow

Silicon sealant application not
Visit Customer Place & -up SOP Instruction. Silicon
By What's 488.0501- Rotor Body with Top Application of Silicon sealant is not follwed. (Drying time not follwed
8 1/30/2018 SAPL N/A CV 218 2 appplied one more Coat of Sealant application time Closed
Photo 901 wear correct & after apply rotating floor)
Silicon Sealant. noted & update the check
sheet.

MONTH OF FEB- 2018

Grease nipple further batch

to be provided, Aims sample
During Welding Thread Holes
By What's Grease Nipple Pitch M10 Guage Not Retapping done & ensured grease nipple given to Discussion
1 2/1/2018 SAPL 751-0699 AIM-83 Curtain First Prisec-II 1 not protect. Spatter found
Photo Answering the same. sourcing team need to under Process
inside.
implement ( Discussion
under Process.

Deviation Request given, But

By What's CSK Depth instead of 2 mm 4 to 5 manual driling operation, csk Process implement Required
2 2/2/2018 SAPL J538000 N/A Toggle Suppot Arm C10 & c12 5 customer not Accepted. Hold
Photo mm measured. depth plus side maintaine like CNC Process.
Dispostion : Hold
 AIMENGINEERS INDIA PVT LTD
CUSTOMER COMPLAINTS REGISTER
MONTH OF JAN -2018
CAPA by Mail or
What's up Drawing Project Rejection / Remarks 8D
Sl. No. Month / Date Customer
8D Number
AIM SLNO Part Descrption
Module Rework Qty
Photos Problem Description Root Cause Corrective Action Action Plan
Receipt No

This is not Plat form Problem, Plat form angle

By What's dimension as per Drawing found ok.
3 2/5/2018 SAPL 701.2200. AIM- 247Support for upper Plat Form UJ-300 1 Plat form Tapered found. N/A N/A
Photo Purely Assembly error
explained the customer & came back.

Stage Inspection to be follow

Bottom plate Drilling holes done
Strictly & avoid this type of
Bottom Plate Drilling under Size by magnetic drilling machine. Visit customer place & done
Problem. Discuss with
By What's Found & Ø 25 mm Holes intially 12 mm reamer, then 2 holes near
4 2/8/2018 SAPL 488.0689. AIM-72 Crushing Chamber CV-217 1 concern Person & dispaly in closed.
Photo Near gussest Holes Location drilling passed again 25 mm weld bead grinded & passed
Photo Quality Alert Board.
Excess welding done. Drilling to be passed. One hole bolt
Final CTQ Check sheet
missed out.
updated this point.

Stage Inspection to be follow

Visit Customer Place & cut Strictly & avoid this type of
By What's Slot Angle Length Maintained Plus Slot Angle Stage inspection not
5 2/10/2018 SAPL 701.3639.. AIM- 256 Screen Chute Support UH-316 1 the Bottom Plate Maintain Problem. Discuss with closed.
Photo side 10 mm carried out.
Required Dimension. concern Person & dispaly in
Photo Quality Alert Board.

Stage Inspection to be follow

Strictly & avoid this type of
Bracket (Position no. 10) is welded Problem. Stage inspection
By Email - Due to Fitter miss understand
53-173-778- at wrong position. Actual distance Cut the plate & Provide new ballon Drawing implement
6 2/12/2018 SAPL AIM- 107 Crusher Frame CJ-411 3 the Drawing & not offered to
500-D required is 82 mm whereas it is plate at customer end. done.
8D 8204 Quality.
welded at 20 mm from centerline Discuss with concern
Person & dispaly in Photo
Quality Alert Board.

Month of March -2018

Development job, not focused

By What's 488.1043.90 On bottom plate M8 Taps 02 nos on m/cing ,problem detect Drilling and tapping done at Drilling & Tapping done
1 08.03.2018 SAPL Aim-01 CV-215 Motor Brkt CV-215 1
Photo 1 holes missed before dispatch but negleted by Customer end before Fit Up
production and quality team.

BY Email &
Whatsapp - Centre hole for lifting purpose Centre Drill done at Supplier Incoming material Inspection
2 27.03.2018 J503000 LOT Impact Wear Plate C12 5 Incoming Inspection not done 8412
missed,driling not done end. must done
8D 8412

BY Email & Drawing demands dimension of

Careless behaviour of Supplier
Whatsapp Toggle Adjustment 119.0 to 119.1, whereas all the Rework Done by supplier & Supplier changed, Reports
3 28.03.2018 SAPL J4390000 LOT C12 9 observed,Self Inspection not 8415
Wedge wedges observed in the range of send to Sandvik format summited to supplier.
done by Supplier.
8D 8415 119.4 to 120.0

1. Discuss with concern

person,explain him previous
BY Email &
Welding Support Process welsing spport
Whatsap Crushing Chamber At our end bending corrective
4 28.03.2018 SAPL 488.0689 LOT CV217 1 Bypassed by Fitter and Welding process.Which must be 8411
CV217 The problem reported in the bottom Done,so Destortion devloped. done. followed.
8D 8411 side plate, This plate at all the 4 2. Photo display on
corners is bend by approx. 8 to 12 Quality alert Board.
mm.

MONTH OF APRIL -2018

All Assembly person araere

By What's Plumber Block Cap Wrong Unawareness of concern Cap Position chanfed as per about iy and problem
1 06.04.2018 SAPL UJ300 Coveyor 1
Photo Fitted,SKF logo must be visual person. requirement. desplayed on Quality Alert
Board

For Aim 156 CV218 Crushing chamber,door Actuslly,door closing application Slightly grinding done on door Discuss this issue on shop
By What's
2 26.04.2018 SAPL 488.0135 CV218 Door Handle 1 handle position was wrong,handle top face fullfilled,but its not asthetically handle,small amount of material floor, and awareness generated
Photo touch item no 04 in drawing 488.0135 ok.Not focused on this point. removed. in shop floor as well.

MONTH OF May -2018

BY Email &
Whatsap
1 18.05.2018 SAPL BG0083 2Lot Bearing Housing PrisecI-II 2 Shots Found
8D 8411
 AIMENGINEERS INDIA PVT LTD
CUSTOMER COMPLAINTS REGISTER
MONTH OF JAN -2018
CAPA by Mail or
What's up Drawing Project Rejection / Remarks 8D
Sl. No. Month / Date Customer
8D Number
AIM SLNO Part Descrption
Module Rework Qty
Photos Problem Description Root Cause Corrective Action Action Plan
Receipt No

MONTH OFJune -2018

As per drawing, cutout inside edge from

By What's While fitup Drawing not seen
1 11.06.2018 SAPL Mesh guard 1 outside to be maintained 410mm but
Photo outside edge maintain 410mm properly

By What's Mesh gaurd cutout required distance While fitup Drawing not seen
2 11.06.2018 SAPL Mesh guard 1
Photo 310mm observed 270mm properly

By What's UJ210 required RHS leg assembly but All LHS assembly sent matched
3 11.06.2018 SAPL 1
Photo received LHS assembly with RHS assembly 5nos

By What's Metal particle remained as it is after After tapping tapping burr not
4 13.06.2018 SAPL 751.0670-901 HSI Bearing housing HSI 1
Photo tapping process cleaned properly

By What's Retapping not done & not cleaned

5 13.06.2018 SAPL HSI Rotor 1 1 Facing tapping not done properly
Photo properly

By What's Plastic plug gone inside in the threaded

6 13.06.2018 SAPL HSI Rotor 1
holes
Small size cap used
Photo

UJ210 conveyor support plate all holes

By What's While cutting nozzle not cleaned &
7 13.06.2018 SAPL UJ 210 conveyor support 1 are tapered cutted, Bolt not passing
Photo through some gas pressure dropped

By What's
8 15.06.2018 SAPL 701.2576 Telescopic assembly 1 Pin mounting holes too oval/ grinding done Welding destortion
Photo

By What's After tapping tapping burr not

9 18.06.2018 SAPL AIM 64 PII Rotor HSI Prisec II 1 Tapping burr not removed properly
Photo cleaned properly

By What's
10 18.06.2018 SAPL PII Rotor HSI Prisec II 1 Tapping not done properly
Photo
 AIMENGINEERS INDIA PVT LTD
CUSTOMER COMPLAINTS REGISTER
MONTH OF JAN -2018
CAPA by Mail or
What's up Drawing Project Rejection / Remarks 8D
Sl. No. Month / Date Customer
8D Number
AIM SLNO Part Descrption
Module Rework Qty
Photos Problem Description Root Cause Corrective Action Action Plan
Receipt No

By What's
11 22.06.2018 SAPL Lifting hook CV 218 1 Poor plating quality
Photo

By What's
12 30.06.2018 SAPL Rotor P I rotor 1 Blasting shots found inside the threads
Photo

MONTH OF JULY -2018

By What's
1 02.07.2018 SAPL 701.5268 UJ300 CMVR 1 Slot size 18 x 36 required 22 x 36
Photo

By What's
2 07.07.2018 SAPL 1 Hole not matching
Photo

By What's
3 11.07.2018 SAPL Feed kit assembly CV 218 1 Feed kit assembly nut not tightened
Photo

By What's Crushing Chamber locking plate hole not

4 17.07.2018 SAPL crushing chamber CV 218 1
Photo made eccentric

By What's Welding gusset spreading to the hole

5 20.07.2018 SAPL crushing chamber CV 217 1
Photo resulting in obstruction for bolt fitment

By What's
24.07.2018 SAPL Curtain Prisec II 1 Grease Nipple not fitted
Photo

MONTH OF AUGUST -2018

By What's While cutting nozzle not cleaned &

1 02.08.2018 SAPL Wedges C12 1 Gas cutting edge broken
Photo some gas pressure dropped

By What's Before curing time of paint

2 08.08.2018 SAPL J50300000 1 Paint peeled up due to stacking together
Photo stacking done for dispatch

By What's Before painting grinding & shot

3 08.08.2018 SAPL J50300000 1 poor surface treatment
Photo blasting not done properly

Prepared By : Approved By :
 REWORK FROM JAN2018 TO APRIL 2018
REWORK FABERICATION/MACHINING CODE
TAPER CUTTING/FINISHING FABERICATION TFC
DIMENSION CORRECTION FABERICATION DMF
WELDING CORRECTION FABERICATION WC
FLATNESS CORRECTION FABERICATION FC
DIMENSION CORRECTION MACHINING DMM
TAPPING CORRECTION MACHINING TC
DEBARRING/CHAMFER PENDING MACHINING DC
AESTHETICALLY FABERICATION AC

REWORK DATA
7

0
TFC DMF WC FC DMM TC DC AC
TOTAL
3 Chart Title
4
REWORK DATA
1 2 3
1
1
6
0
2
6 4

1
1 1
TFC DMF WC FC DMM TC DC AC