Circle the correct answer from the following multiple choice questions.

(1 + 1 + 1 + 1 + 1 =5)

The following belong to the establishment phase of the employment cycle;

a) HR planning, selection, induction, job analysis and job design
b) Job analysis and job design, training, employee arrangements
c) Employee arrangements, HR planning, selection, recruitment
d) Selection, employee arrangements, job analysis and job design, redundancy

The correct order of the selection process is;

a) Receipt of applicants, screen and short list, testing, interviews, reference checking, offer the job to the best
applicant
b) Receipt of applicants, screen and short list, interviews, testing, reference checking, offer the job to the best
applicant
c) Receipt of applicants, screen and short list, reference checking, testing, interviews, offer the job to the best
applicant
d) None of the above

Which of the following is not an appraisal method;

a) Management by Objective
b) Comparative Standards
c) Absolute Standards
d) Critical Responses

Which of the following is not an advantage of the decentralised approach to employee relations;
a) Allows organisations and employees to negotiate pay and working conditions relevant to the organisation
b) Creates a more inclusive working environment where both parties are working together to achieve the
agreement
c) Provides opportunities for employers to negotiate for productivity gains while meeting needs of employees
for increased flexibility in their work arrangements
d) Increases the level of control levied by the government in wage determination

Which of the following is not a form of industrial action;

a) Active resistance
b) Boycott
c) Strike
d) Picket line
1) Prime Minister Kevin Rudd is finalising his employment polices before the 2103 Federal Election and has
come to you for advice; He would like you to evaluate whether he should adopt a centralised or
decentralised approach to employee relations. (2 + 2 + 1 = 5)

2) Distinguish between a job description and a job specification. (2 marks)

3) Analyse both internal and external recruitment. (2 + 2 = 4 marks)

4) Describe one management skill that would be required under a decentralised approach to employee
relations. Justify your answer. (1 + 1 = 2)
5) Explain how the Human Resource Manager could remain ethical during the selection process.
(2 marks)

6) Australia Post recently had their postmen complete an employee satisfaction survey and discovered their
postmen were suffering low morale, which was negatively impacting on the attainment of organisational
objectives.
It appears their low morale is being caused by the following;
 In an attempt to increase efficiency, senior management at Australia Post recently introduced a
bonus system where postmen are rewarded non-financial rewards if they are able to complete
their mail runs within a prescribed time frame. However, postmen are complaining that the
system is dangerous as it encourages postmen to speed and ride recklessly in order to complete
their mail run in the prescribed time frame.
 The rapid increase in telecommunication, for example email and social media, is causing
traditional mail delivery to become obsolete. As a result, a significant number of postmen have
been retrenched and the remaining postmen report a feeling of low job security.
 The number of incidents of dog attacks has increased over the last financial year, with one
respondent quotes as saying, “At least one a week I am chased by unrestrained dog. Just last
week I was chased by two vicious Pomeranians that, despite ridding furiously, chased me for
three blocks and ripped two holes in my pants!”

The CEO has requested you complete a report on these findings. In particular you are to;
 Choose one of the motivational theories and evaluate how it could improve employee
motivation.
 Postmen are currently paid under the decentralised system of employee relations with workers
being paid via a collective agreement. The CEO has asked you to analyse how this wage
determination method can increase organisational efficiency.
 As a result of the increased prevalence of telecommunication and the decline of traditional mail
services, Australia Post needs to make 150 postmen redundant. What management style would
you suggest Australia Post adopts during this process. Justify your answer.
(3 + 4 + 3 = 10 marks)