Subject: Performance of domestic airlines for the year 2018.

Traffic data submitted by various domestic airlines has been analysed for the
month of Jan 2018. Following are the salient features:

Passenger Growth

Passengers carried by domestic airlines during Jan 2018 were 114.65 lakhs as
against 95.79 lakhs during the corresponding period of previous year thereby
registering a growth of 19.69% (Ref Table 1).
500.00 Growth: YoY = + 19.69%
450.00 MoM = + 19.69 %
400.00
Pax Carried (in Lakhs)

350.00
300.00
250.00 2017
200.00 2018
150.00 114.65 114.65
95.79 95.79
100.00
50.00
0.00
YoY MoM

Passenger Load Factor

The passenger load factors of various scheduled domestic airlines in Jan 2018
are as follows (Ref Table 2):
120.0
95.6

92.0

90.8
90.0
89.7

89.7
95
89.1
88.7
88.5

87.7

100.0
86.8

85.2
84.6

83.7
81.8

87

80.2
75.7
Pax Load Factor (%)

77

80.0
50.3

60.0
39.6

40.0

20.0

0.0
Air India Jet JetLite Spicejet Go Air IndiGo Air Asia Vistara Trujet Zoom Air
Airways Air Deccan

Dec-17 Jan-18

1
 The passenger load factor in the month of January 2018 has shown increasing
trend compared to previous month primarily due to the ongoing tourist season.

Cancellations

The overall cancellation rate of scheduled domestic airlines for the month of Jan
2018 has been 1.26 %.Airline-wise details of cancellations are as follows:
Zoom Air 18.55
Air Deccan 9.09
IndiGo 1.81
AI 1.75
JetLite 1.34
Jet Airways 0.79
Spicejet 0.55
Vistara 0.50
Trujet 0.48
Go Air 0.48
Air Asia 0.18

0.00 5.00 10.00 15.00 20.00

Cancellation Rate (%)

Various reasons of cancellations are indicated below:

Operational 3.4%

Technical 13.2%

Conse/Misc
41.4%

Weather 41.3%
Commercial 0.8%

2
Passenger Complaints during the month

During January 2018, a total of 694 passenger related complaints had been
received by the scheduled domestic airlines. The number of complaints per 10,000
passengers carried for the month of Jan 2018 has been around 0.61. The airline-wise
details are as follows:

Air Deccan 28.0

Air India (dom) 1.8
Jet Airways+Jetlite 1.2
Trujet 0.6
Go Air 0.4
Air Asia 0.3
IndiGo 0.2
Spicejet 0.2
Vistara 0.1
Zoom Air 0.0

0.0 5.0 10.0 15.0 20.0 25.0 30.0

No. of Complaints/10,000 Pax

Various reasons of passenger complaints are indicated below:

Others Fare
Catering 6.8% 3.6%
Refund
0.1% 7.3%
Staff Behaviour
5.8% Disability
0.3%

Customer
Flight Problem
Service
27.5%
24.4%

Baggage
24.2%

3
 The reason for complaint as percentage compared to the previous month is as
follows:

40.0

35.0

30.2
30.0
27.5
30.0

24.4
24.2
24.2

23.3
21.9
21.1
25.0

20.0

15.0

7.5
7.5
7.3

10.0

6.9
6.8
6.6
5.8
5.2

5.1
4.7
3.6
3.2

5.0

0.8
0.6
0.6

0.4
0.3

0.1
0.0
Fare Refund Flight Baggage Customer Disability Staff Catering Others
Problem Service Behaviour

Nov-17 Dec-17 Jan-18

Airline-wise status of redressal of complaints is given at Table – 4.

Compliance of Route Dispersal Guidelines

Airline-wise Compliance of Route Dispersal Guidelines during the month of Jan

2018 is given in the following table. Zoom Air did not operate in CAT I routes for the
month of Jan 2018.
ASKM Deployment (%) of Category I
Airline
Cat III Cat IIA Cat II
Air India + Alliance Air 89.8 1.30 27.6
Jet Airways + JetLite 42.3 1.05 13.98
Spicejet 96.2 1.19 30.2
Go Air 83.8 1.48 29.3
IndiGo 182.9 1.41 29.8
Vistara 43.9 0.42 14.69
Air Asia 274.5 43.66 148.9
Zoom Air - - -
Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed
in Category I)
 Category II - 10%
 Category IIA - 1%
 Category III - 35%
4
On-Time Performance (Scheduled Domestic Airlines)

On-Time Performance (OTP) of scheduled domestic airlines has been computed

for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP
at four metro airports for the month of Jan 2018 is as follows:
OTP at Four Metro Airports
IndiGo 75.4

Spicejet 74.4

Go Air 67.4

Air India (Dom) 66.9

Vistara 66.0

Jet Airways+JetLite 62.4

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

Airport-wise On-Time Performance of scheduled domestic airlines complying with

Route Dispersal Guidelines is as follows:

Air India (Domestic)

BLR 79.4

HYD 72.4

DEL 69.0

BOM 57.1

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

5
 Jet Airways + JetLite

BLR 74.9

HYD 73.8

DEL 60.5

BOM 57.0

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

Spicejet

HYD 81.0

BLR 80.7

DEL 73.1

BOM 61.8

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

6
 Go Air

HYD 80.5

BLR 76.4

DEL 67.5

BOM 57.6

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

IndiGo

HYD 84.3

BLR 81.9

DEL 76.0

BOM 58.4

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

7
 Vistara

BLR 71.6

HYD 69.9

DEL 68.8

BOM 50.0

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

Reasons for delay have been analysed, which are presented below. It has been
found that majority of delays have been attributed to ‘Reactionary’.

Airport 5%
Wx 9%

ATC 17%
Misc 1%
Pax 1%
Ramp 1%
Tech 2%
Reactionary 61% Ops 3%

8
 0.0%
1.0%
2.0%
3.0%
4.0%
5.0%
0.0%
1.0%
2.0%
3.0%
4.0%
5.0%
1.20% 0.71%
1.03% 0.55%
0.52% 0.34%
0.40% 0.17%
0.55% 0.35%
0.78% 0.36%
0.87% 0.48%
0.56% 0.32%
0.58% 0.55%
0.69% 0.47%
1.36% 0.48%
1.60% 0.56%
0.80% 0.46%
0.84% 0.41%
0.97% 0.60%
0.68% 0.38%
2.42% 0.63%

Dec-17
Dec-17
0.69% 0.23%
0.00% 0.00%
0.00% 0.00%
1.02% 0.19%

Jan-18
Jan-18
0.49% 0.22%
Jet Airways

1.25% 0.43%
0.54% 0.25%
Revenue Earned& Seats Sold in Highest Fare Bucket

1.18% 0.48%
0.99% 0.47%
in the highest fare bucket on select 20 sectors is as follows:

0.52% 0.31%
0.69% 0.25%
% of Seats Sold in Highest fare bucket

0.52% 0.16%

% of Revenue Earned in Highest fare bucket

0.13% 0.05%
0.10% 0.02%
0.03% 0.03%
3.06% 1.23%
2.42% 0.68%
0.73% 0.41%
0.74% 0.35%
1.38% 0.23%
0.30% 0.38%
The revenue earned and the number of seats sold by scheduled private airlines

9
 0.0%
1.0%
2.0%
3.0%
4.0%
5.0%
0.0%
1.0%
2.0%
3.0%
4.0%
5.0%
1.40% 0.28%
0.53% 0.10%
0.10% 0.02%
0.00% 0.00%
0.06% 0.01%
0.04% 0.01%
0.25% 0.07%
0.00% 0.00%
0.06% 0.02%
0.17% 0.03%
0.77% 0.15%
0.74% 0.12%
0.14% 0.29%
0.04% 0.10%
0.00% 0.00%

Dec-17

Dec-17
0.00% 0.00%
0.21% 0.06%
0.02% 0.00%
Indigo

2.98% 0.71%

Jan-18

Jan-18
0.33% 0.07%
0.93% 1.64%
0.35% 0.57%
0.83% 0.17%
0.38% 0.07%
% of Seats Sold in Highest fare bucket

2.88% 0.73%
0.33% 0.07%

% of Revenue Earned in Highest fare bucket

0.08% 0.01%
0.09% 0.01%
0.09% 0.14%
0.03% 0.06%
1.50% 0.50%
0.15% 0.14%
0.35% 0.06%
0.42% 0.07%

10
 10.0%
20.0%
30.0%
40.0%
50.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
50.0%

0.0%
0.0%
5.0%
9.24% 3.33%
10.00% 3.84%
7.59% 3.48%
11.34% 5.54%
7.07% 3.26%
14.31% 8.62%
3.44% 1.34%
6.75% 2.88%
2.86% 0.95%
9.95% 3.25%
10.38% 6.33%
19.38% 14.69%
4.29% 1.84%
9.10% 4.61%
9.42% 2.60%
4.55% 1.73%

Dec-17
Dec-17
2.11% 0.94%
1.09% 0.61%
19.76% 8.83%
Go Air

12.58% 7.63%

Jan-18
Jan-18
2.49% 0.78%
6.49% 2.43%
5.71% 1.80%
34.78% 13.96%
4.30% 1.90%
7.36% 4.60%
% of Seats Sold in Highest fare bucket

0.67% 0.24%
1.60% 0.63%
9.39%
% of Revenue Earned in Highest fare bucket 3.46%
12.43% 5.44%
4.93% 2.29%
3.60% 1.74%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%

11
 0.0%
1.0%
2.0%
3.0%
4.0%
5.0%

12.0%
15.0%

0.0%
3.0%
6.0%
9.0%
0.93%
3.76% 0.29%
1.51%
0.00%
0.00% 0.00%
0.00%
0.01%
0.04% 0.01%
0.03%
0.09%
0.37%
0.04% 0.01%

0.32% 0.08%
0.77% 0.14%

0.87% 0.17%
0.50% 0.07%

0.05% 0.01%
0.57% 0.09%

0.35% 0.09%
0.15% 0.03%

Dec-17

Dec-17
5.43% 1.01%
0.40% 0.06%

0.15% 0.03%
0.00% 0.00%
Spicejet

Jan-18

Jan-18
0.19% 0.05%
0.00% 0.00%
4.96% 1.21%
0.00% 0.00%
0.09% 0.01%
0.00% 0.00%
% of Seats Sold in Highest fare bucket

0.40% 0.08%
1.04% 0.20%

% of Revenue Earned in Highest fare bucket

3.75% 1.32%
10.34% 1.90%
0.60% 0.15%
2.63% 0.51%
0.16% 0.02%
0.00% 0.00%
4.30% 1.18%
2.28% 1.09%

12
 Vistara

% of Seats Sold in Highest fare bucket

5.0%

4.0%

3.0%

2.0%
0.97%

0.65%
0.58%

0.58%

0.54%
1.0%
0.42%
0.42%

0.33%
0.29%
0.27%
0.24%

0.23%

0.19%
0.10%

0.07%

0.00%

0.00%

0.00%
0.0%
BLR-DEL BOM-DEL CCU-DEL DEL-GAU DEL-HYD DEL-SXR CCU-IXZ DEL-IXL BOM-HYD

Dec-17 Jan-18

% of Revenue Earned in Highest fare bucket

5.0%

4.0%
3.25%

3.19%

3.0%
1.69%
1.52%

2.0%
1.10%

0.93%
0.74%
0.67%
0.66%

0.59%

0.58%

1.0%
0.50%
0.33%

0.18%
0.04%

0.00%

0.00%

0.00%

0.0%
BLR-DEL BOM-DEL CCU-DEL DEL-GAU DEL-HYD DEL-SXR CCU-IXZ DEL-IXL BOM-HYD

Dec-17 Jan-18

13
 Air Asia

% of Seats Sold in Highest fare bucket

5.0%

4.0%

3.0%

2.0%

0.93%
1.0%

0.16%
0.05%

0.01%

0.01%

0.00%
0.0%
BLR-DEL DEL-GAU CCU-DEL

Dec-17 Jan-18

% of Revenue Earned in Highest fare bucket

5.0%

4.0%
3.13%

3.0%

2.0%
0.45%

1.0%
0.21%

0.06%

0.05%

0.00%

0.0%
BLR-DEL DEL-GAU CCU-DEL

Dec-17 Jan-18

14
Compliance of CAR Section 3, Series M, Part IV

In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV,
airline are required to submit data on number of cases of denied boarding, cancellations
and delays along with the status on a monthly basis.

Airline Denied Boarding Cancellations Delays Beyond 2 Hrs

No. Status of No. Status of Facilities No. Status of
ofPax Facilities & ofPax & Compensation ofPax Facilities
Affected Compensation Affected Affected
 Refund  Refreshments
 Rebooked on  Refunds  Refunds where
other flights  Rescheduling pax desired
 Hotel  Hotel 71630  Rescheduling
Air India 230 5889
accommodation accommodation  Amount spent
 Compensation  Compensation of on facilitation
of Rs. 10.57 Rs. 35.18 lakhs of Rs. 50.65
lakhs lakhs
 Refund  Refreshments
 Rebooked on  Refunds  Refunds where
Jet other flights  Rescheduling pax desired
Airways  Hotel 1644  Hotel 5731  Rescheduling
1357
and accommodation accommodation.  Amount spent
JetLite  Compensation  Compensation of on facilitation of
of Rs.96.33 Rs. 1.06 lakhs Rs. 0.72 lakhs
lakhs
 Refreshments
 Transfer to
 Refreshments
other airlines
3450  Rescheduling 45672
SpiceJet 4063 13.22 lakhs  Amount spent
 Compensation of
on
Rs. 6.28 lakhs
facilitationofRs.
71.80 lakhs
 All pax given
refreshments
163  Refreshments 3595
Go Air Nil Nil  Refunds where
 Rescheduling
pax desired
 Rescheduling
Indigo Nil Nil 3349 1.53 lakhs 149265  Refreshments
 Refreshments
 Rescheduling
Air Asia 40 3.21 lakhs 733 5.91 lakhs 9229  Amount spent
on facilitation of
Rs 16.45 lakhs
 Refreshments
 Rescheduling  Refreshments
Vistara 16 0.59 lakhs 1936 28980
 Compensation of  Rescheduling
Rs. 0.33 lakhs
 Refreshments
 Rescheduling
TruJet Nil Nil 158 Nil Nil
 Compensation of
Rs.2.48 lakhs
Zoom  Refreshments
Nil Nil 57 Nil Nil
Air  Rescheduling
Air
Nil Nil 46 2.89 lakhs Nil Nil
Deccan

15
 SUMMARY

Denied Boarding Cancellations Delays

No. ofPax Facilities & No. ofPax Facilities & No. ofPax Facilities
Affected Compensation Affected Compensation Affected
Rs. 123.93 Rs. 55.66 lakhs Rs. 139.62
5706 lakhs 17425 compensation 314102 lakhs towards
compensation and facilities facilitation

16
 Table 1

TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (IN LAKHS) - YEAR 2018

Percentage Share
Air India Private Total
Month & Year Private
(Domestic) Carriers Domestic Air India
Carriers
Jan 15.29 99.36 114.65 86.7 13.3
Feb
Mar
Ist Quarter 15.29 99.36 114.65 86.7 13.3
Apr
May
Jun
IInd Quarter
Jul
Aug
Sep
IIIrd Quarter
Oct
Nov
Dec
IVth Quarter
Total 15.29 99.36 114.65 86.7 13.3

Percentage Share
Air India Private Total
Data of 2017 Private
(Domestic) Carriers Domestic Air India
Carriers
st
I Qtr 13.50 82.29 95.79 85.9 14.1
nd
II Qtr
rd
III Qtr
IVthQtr
Total 13.50 82.29 95.79 85.9 14.1
Growth (%) = +13.28 +20.74 +19.69
 Table 2

MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2018

(PASSENGER LOAD FACTOR IN PERCENTAGE)

Month Air India Jet JetLite Spice Go Air IndiGo Air Vistara Trujet Zoom Air
(Dom) Airways Jet Asia Air Deccan
Jan 84.6 88.7 89.7 95.0 90.0 89.7 83.7 87.0 77.0 80.2 50.3
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec

18
 Table 3
MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2018)
Passengers Carried (in Lakhs)/Market Share (%)
Month & Year Private Air Carriers
Air India
Jet Airways Jet Lite Spice Jet Go Air Indigo Air Asia Vistara Zoom Air Trujet Air Deccan
Pax Carried 15.29 16.37 2.63 14.48 10.95 45.57 4.89 4.10 0.03 0.33 0.01
Jan
Market Share 13.3 14.3 2.3 12.6 9.6 39.7 4.3 3.6 0.0 0.3 0.0
Pax Carried
Feb
Market Share
Pax Carried
Mar
Market Share
Pax Carried 15.29 16.37 2.63 14.48 10.95 45.57 4.89 4.10 0.03 0.33 0.01
IstQtr
Market Share 13.3 14.3 2.3 12.6 9.6 39.7 4.3 3.6 0.0 0.3 0.0
Pax Carried
Apr
Market Share
Pax Carried
May
Market Share
Pax Carried
Jun
Market Share
Pax Carried
IIndQtr
Market Share
Pax Carried
Jul
Market Share
Pax Carried
Aug
Market Share
Pax Carried
Sep
Market Share
IIIrdQtr Pax Carried
Market Share
Pax Carried
Oct
Market Share
Pax Carried
Nov
Market Share
Pax Carried
Dec
Market Share
Pax Carried
IVthQtr
Market Share
TOTAL Pax Carried 15.29 16.37 2.63 14.48 10.95 45.57 4.89 4.10 0.03 0.33 0.01
Market Share 13.3 14.3 2.3 12.6 9.6 39.7 4.3 3.6 0.0 0.3 0.0
 Table 4

Complaints Redressal Status

Airline Per 10,000

Total Passengers Closed Open
Carried

Air Asia 14 0.3 14 0

Vistara 6 0.1 6 0

Go Air 48 0.4 48 0

Indigo 100 0.2 97 3

SpiceJet 31 0.2 31 0

Jet Airways + JetLite 222 1.2 221 1

Air India (Dom) 268 1.8 219 49

TruJet 2 0.6 2 0

Air Deccan 3 28.0 3 0

Zoom Air 0 0.0 0 0

Total 694 0.61 641 53

20