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Overview of Issues on the

Learner Information System (LIS)


Oplan Balik Eskwela
May 2018

1
In This Presentation
• Data Protection Policy
• Top Issues and How to Resolve Them
DATA PROTECTION POLICY
Data Protection Policy

• Sensitive learner information


(SLI) includes the LRN, name,
documents, enrollment history,
AND other personally
identifiable information of the
learner
• All SLI and procedures related to
its processing are CLASSIFIED and
HIGHLY PRIVILEGED information, and
must NEVER be accessed, disclosed,
or processed by unauthorized
entities at any given time
Data Protection Policy
• DepEd officials and employees, class
advisers, ALS facilitators, school heads,
teaching and non-teaching members, and
other authorized personnel MUST protect
SLI from unauthorized access, disclosure,
or processing at all times
• Only with the learner’s (and/or their
parent’s or guardian’s) EXPLICIT and
INFORMED CONSENT and with ABSOLUTE
privacy can these authorized personnel
access, disclose, and process SLI
• Under NO CIRCUMSTANCES is anyone allowed
to post SLI on any publicly available
channels, including social media
(Facebook, Twitter, etc.)
Levels of Disclosure (School)

To What Can Be Disclosed


Learner concerned All information
Parent/guardian of concerned All information
learner
Other learners Absolutely nothing
Staff within that school Only specific information
required
Staff from other schools Only specific information
required
DepEd offices (SDO, RO, CO) Has access to all
information
Agencies requiring learner Only specific information
information required*
General public Absolutely nothing
Levels of Disclosure (SDO)

To What Can Be Disclosed


Learner concerned Refer to School
Parent/guardian of concerned Refer to School
learner
Other learners Absolutely nothing
Staff within that school Refer to School
Staff from other schools Refer to School
Staff within the SDO (non- Only specific information
LIS users) required
DepEd offices (SDO, RO, CO) Has access to all
information*
Agencies requiring learner Only specific information
information required*
General public Absolutely nothing
Levels of Disclosure (Region)

To What Can Be Disclosed


Learner concerned Refer to School
Parent/guardian of concerned Refer to School
learner
Other learners Absolutely nothing
Staff within that school Refer to School
Staff from other schools Refer to School
Staff within the RO (non-LIS Only specific information
users) required
DepEd offices (SDO, RO, CO) Has access to all
information*
Agencies requiring learner Only specific information
information required*
General public Absolutely nothing
Levels of Disclosure (CO)

To What Can Be Disclosed


Learner concerned Refer to School
Parent/guardian of concerned Refer to School
learner
Other learners Absolutely nothing
Staff within that school Absolutely nothing
Staff from other schools Absolutely nothing
Staff within the CO (non-LIS Only specific information
users) required
DepEd offices (SDO, RO, CO) Has access to all
information*
Agencies requiring learner Only specific information
information required*
General public Absolutely nothing
TOP ISSUES AND
HOW TO RESOLVE THEM
Multiple Enrollments

• Ask school to submit a request


for LRN merging (RF-01)
– Can be downloaded at Support page
• Must attach birth certificate
and Form 137
• Once received and processed,
first LRN issued will be used
Transfer Issues

• Ask school to check transfer


requests first
– Check “Transfers” or “Disputed
transfers”
• If all schools confirm that
transfer requests are
processed, but “Transfer Issue”
or “Pending transfer” still
appears
– Request for correction of transfer
status
Unenrollment Requests

Do NOT recommend
unenrollment for
incorrectly processed
enrollments!
Unenrollment Requests
• School MUST submit justification to
SDS
– Justification signed by School Head
– SDO decides if worthy of escalation
• SDO sends request to RO
– RO decides if worthy of escalation
• RO escalates to CO
– Must pass through EMISD first

Schools and SDOs


MUST NOT contact CO
directly!
Reactivate LRN

• Ask school to submit a request


for LRN reactivation (RF-02)
– Can be downloaded at Support page
• Must attach birth certificate
and Form 137
School ID Merging

• Ask school to submit a request


for School ID merging (RF-10)
– Can be downloaded at Support page
• Must attach:
– Private schools: permit and/or
recognition
– Public schools: endorsement from
SGOD
Change of SHS Track

• Available in the LIS


• Only available per semester and
SY
Enrollment with Gaps

• Receiving school can enroll


learner
• Select “From accredited school”
and enter originating school
• Subject to SDO approval
LIS/EBEIS Helpdesk
For technical concerns (walkthrough, data
corrections, enrollment issues, etc.)

Landline: +63 2 636 4878


+63 2 633 2658
Mobile: +63 939 436 1390 (SMART)
+63 977 771 2285 (Globe)
E-mail: support.ebeis-lis@deped.gov.ph
Address: 2nd Floor, Bonifacio Building,
DepEd Complex, Meralco Avenue, Pasig
City
Schedule: Monday to Friday, 07:00 AM to
06:00 PM
Closed during weekends and national holidays.
Facebook:

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