24 WORKING SMARTER Photography: Robin Kuijs

PATRICK MACKAAIJ
… is an information distribution coordinator. He is specialized
in technical issues and optimizing processes.

ADJUSTING
FIELD NAMES
IN TOPDESK
Your organization has its own language, methods and names
for (parts of) processes. It is logical that you want to see your
organization’s language and terminology in the software
that you use. TOPdesk therefore lets you adjust certain terms
to your work processes. The settings discussed in this article
are according to TOPdesk 5.4.

Adjusting browser language settings 1. Go to the language settings of your browser:

People digest information the quickest in their own language and not
everyone speaks English. That is why TOPdesk’s interface currently
supports ten different languages. Operators can set up an interface
language in TOPdesk. TOPdesk automatically detects which language
needs to be used. Depending on the web browsers settings, the
interface automatically changes to Dutch (nl), English (en), German
(de), Danish (da), Spanish (es), French (fr), Hungarian (hu), Italian (it),
Portuguese (pt-br) or Swedish (sv-se). You can change the language
settings of your web browsers following these steps:
Internet Explorer: Extra > Internet options > Languages
Firefox: Options > Content tab > Choose… button in the
Languages block
Chrome: Settings > Show advanced settings > Language
and input settings
2. Move the language you want to use in TOPdesk to the top of the list.
Refresh the card to apply the language settings of your web browser.
 WORKING SMARTER 25

TOPdesk’s application manager can limit TOPdesk’s offer of languages in

Functional Settings > Region and Language > Application Languages.

Adjustable names in TOPdesk

You can adjust a number of terms in the TOPdesk Settings. The terms
Incident and Configuration Management are adjustable; facilities
organizations often choose Call and Asset Management respectively. The
terms ‘location’ and ‘person’ are also adjustable to enable organizations
that support external customers to change them to ‘customer’ and
‘contact person’. Facilities departments often rename ‘location’ to
‘building’. The ‘location’ name can be changed to ‘space’ or ‘room’.
Names can be adjusted in the Module Settings > Adjustable Names.

The visible fields in the so-called Caller block (upper left on each
process card, see image 2) can be adjusted in Functional Settings >
Adjustable Names. Here, you can indicate which employee details
(personal and financial) or space you want to show. The names of
the drop-down lists ‘department’ and ‘budget holder’ are adjustable.
The drop-down list ‘department’ can be adjusted in Module Settings
> Supporting Files > Adjustable Names. The drop-down list ‘budget
holder’ appears on multiple cards and can therefore adjusted in
Functional Settings > Adjustable Names.

Setting up language preferences in Internet Explorer You can set up visibile fields in the Caller block
26 WORKING SMARTER

Editorial
Custom elements with custom names
Within TOPdesk you have the option to add elements like free objects, extra drop-down lists Download this issue and more at
and optional fields to your environment. Because you add these elements yourself, you can also www.scribd.com/TOPdesk
name them. TOPdesk needs to be restarted to apply the settings of the adjustable names.
The TOPdesk Magazine covers subjects
Free objects: you can add free objects to the Configuration Management module. In TOPdesk that are topical in the world of
Professional you can add three free objects and five in TOPdesk Enterprise. The name of a free professional service desks in IT, facilities
object can be adjusted in Module Settings > Configuration Management > Adjustable Names. and other service providing organizations.
TOPdesk Magazine is intended for
Extra search lists: you can add two extra search lists to both the Person and the Location cards. managers, service desk employees,
The names of these extra fields can be determined in the Module Settings. ‘Extra 1 (person)’ is facilities organizations and electronic
located in Supporting Files, ‘Extra 1 (location)’ in Property Management. By adding these fields city councils – anyone who is involved
to the Caller card, they will appear on each process card. You can also report on them. with supporting clients on a daily basis.
This concerns both the processes and the
Optional fields: you can add two tabs with optional fields to every TOPdesk card which you technology behind these services.
can name yourself. You can also add a tab with a grid, the so-called ‘Optional overview’, to the
Object, Location, Space, Person or Operator cards. These overviews can for example be used to TOPdesk Magazine is a TOPdesk
administrate the meter readings. The name of the fields in the overview is not multilingual. The publication
names of the optional fields and optional overviews are managed through TOPdesk’s Settings Tel: +44 (0) 207 803 4200
management. Email: editorial@topdesk.com

Next time I will tell you how almost all terms that are shown in TOPdesk can be changed. Editor-in-chief: Milou Snaterse
Editors: Timme Hos, Stefanie Klaassen,
Milou Snaterse
Translators: Laura van Rosenberg, Leah
Clarke, Nicola van de Velde
Contributors: Ron van Haasteren, Fiona
IJkema, Roeland van Rijswijk, Patrick
Mackaaij, Luke van Velthoven
Layout: Louise van der Laak
Photography: Menno van der Bijl, Aad
Hoogendoorn, Robin Kuijs

Copy editor: Nicola van de Velde

A print run of 7,500

Quarterly magazine
Languages: Dutch, English