Beruflich Dokumente
Kultur Dokumente
Jugendra Dongre
International Institute of Professional Studies
Devi Ahilya University, Indore(MP), INDIA
jugendra_kumar@rediffmail.com
Abstract: Customer relationship management (CRM) has emerged as a prominent aspect of business. In this respect, one of the notable
developments of quality movement is an assessment of the customer satisfaction. The fuzzy rule based decision support system may be used as
customer satisfaction rating system is useful where simple linear relationships do not subsist, where attribute evaluations are highly correlated
and where some ability to make legal opinions in the context of the specific application is needed. In this paper, we are concentrating on the
relationship between the costs of recharge coupon and talk time and validity and then analysis of consequence in the context of client
satisfaction. So that at the base of this scheme we can select a profitable and customer satisfied recharge coupon of a mobile telecommunication
company. This report introduces an approach to evaluate the character and reliability related customer satisfaction from recharge coupon and
talk time data at each individual customer level and fuzzy logic will help us to resolve the customer satisfaction data. Finally a fuzzy logic
approach is employed to construct the satisfaction model.
Keywords- Customer relationship management, Customer Satisfaction, linguistic judgment, fuzzy sets.
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International Journal on Recent and Innovation Trends in Computing and Communication ISSN: 2321-8169
Volume: 6 Issue: 6 201 - 205
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1000.00 whereas the y axis represents the degrees of membership in the
[0,1] interval.
500.00 Simple functions are used to build membership functions.
Because we are defining fuzzy concepts, practicing more
0.00 complex functions does not add more precision.
1 6 11162126313641465156
cost talk_value
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IJRITCC | June 2018, Available @ http://www.ijritcc.org
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International Journal on Recent and Innovation Trends in Computing and Communication ISSN: 2321-8169
Volume: 6 Issue: 6 201 - 205
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