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Arturo Flores

3585 Monroe St Apt 241  Santa Clara, CA 95051  Phone: 909-452-9398  E-Mail: aflores_909@ymail.com

Experience
Assistant Manager: The Irvine Company, Sunnyvale, CA Aug 2018 – Present

Resident Relations Representative: The Irvine Company, Santa Clara, CA Aug 2016 – Aug 2018
• Serve as a resource for management in the development and communication of improved/better and more efficient resident
relations.
• Process resident applications, lease documents and related paperwork as needed.
• Maintain filing, communications and record keeping in accordance with company policies and procedures.
• Preform community inspections to ensure aesthetics are maintained to company expectations.
• Assist residents with the move in process as needed.
• Maintain optimum financial levels of performance by demonstrating the value in our community to residents.
• Partner with all verticals and vendors to ensure business continuity.
• Partner with upper management to review, plan and execute revenue, customer retention and marketing goals.

Keyholder: J.Crew, Milpitas, CA Oct 2015 – Aug 2016


• Direct and supervise employees engaged in sales, inventory taking, reconciling cash receipts, and in performing services for
customers.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Train and evaluate personnel in sales establishments.
• Review inventory and sales records to prepare reports for management and budget departments.
• Assign employees to specific duties.

Assistant Manager: ALDO, Livermore, CA Sep 2014 – Oct 2015


• Resolve customer complaints regarding sales and service.
• Instruct staff on how to handle difficult and complicated sales.
• Examine merchandise to ensure it is correctly prices and displayed and that it functions as advertised.
• Plan and prepare work schedules and keep records of employees’ work schedules and time cards.

Sales Associate: GAP Inc., Barstow, CA Nov 2012 – Aug 2014


• Greet customers and ascertain what each customer wants or needs.
• Compute sale prices, total purchases and receive and process cash or credit payments.
• Maintain knowledge of current sales and promotions, policies regarding payments and exchanges, and security practices.
• Watch for and recognize security risks and thefts, and know how to prevent and handle these situations.
• Open and close registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash
drawers, and making deposits.

Education
San Jose State University, San Jose, CA Aug 2014 - Present
Business Administration, Marketing Candidate, Expected graduation, Dec 2018

Alta Loma High School, Alta Loma, CA 2007-2010


High School Diploma, May 2010