Excellent Service Guide SWA CS TEAM

Title ESG20180802 Information for E-Learning: Compressor

Replacement and Gas Charging process (R600a Refrigerant)
ESG Date 02 August 2018 Requester Kapish Sharma
ESG Type Quick Technical Information Product / Model Refrigerator

Purpose:
All HA engineers including fresher's need to undergo with this E-Learning training
followed by online test.

Guidelines:
In order to enhance the technical capabilities, all HA engineers are advised to attend
this E-Learning course of “Compressor Replacement and Gas Charging process
(R600a Refrigerant)” which is available on CS/ GSPN Portal.

Module glimpses:

Page 1 of 3 Service Excellence Beyond Imagination

Excellent Service Guide SWA CS TEAM

Title ESG20180802 Information for E-Learning: Compressor

Replacement and Gas Charging process (R600a Refrigerant)
ESG Date 02 August 2018 Requester Kapish Sharma
ESG Type Quick Technical Information Product / Model Refrigerator

How to access the course :

1. Access / Login through CS Portal/ GSPN.

2. Select the Training tab, a new webpage will open.

3. Select the Arrow icon ( ) under My dashboard.

4. Select “E-Learning_Compressor Replacement and Gas Charging process

(R600a Refrigerant)” under To-do

5. Click on Play button ( ). Course will open in a new webpage.

6. Click on Start button to continue.

7. Proceed to next slide by clicking the “NEXT” button and use “PREV” button
for previous slide. Use replay button to replay current slide.

8. Use Search option to search content within the course.

9. Please appear for test in between the course.

Note: This course is also available for mobile phones & tablets.
Please download STEPS App (Android/ iOS) from the URL below
URL : https://steps.samsungcsportal.com/install/

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Excellent Service Guide SWA CS TEAM

Title ESG20180802 Information for E-Learning: Compressor

Replacement and Gas Charging process (R600a Refrigerant)
ESG Date 02 August 2018 Requester Kapish Sharma
ESG Type Quick Technical Information Product / Model Refrigerator

Step 2

Step 1

Step 3

New Page

Step 4 Step 5
E-Learning_Compressor Replacement and Gas E-Learning_Compressor Replacement
Charging process (R600a Refrigerant) and Gas Charging process (R600a
Refrigerant)

E-Learning+Compressor Replacement and

Gas Charging process (R600a Refrigerant)
Test

New Page
Step 6
Step 8 Step 7

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 Excellent Service Guide SWA CS TEAM
Distribution List : CS Portal

Job Role Applicable Applicable

HO001~HO - SWA CS Team  BO002 ~ BO – Branch service(SAARC) 

HO002~HO - Service operation group  CC01 ~ CCC – Manager 

HO003~HO - Technical support group  CC002 ~ CCC – Others

HO004~HO - Parts operation group CC03 ~ CCC - TA(AV)

HO005~HO - CS academy group  CC04 ~ CCC - TA(HA) 

HO006~HO - Customer experience group CC05 ~ CCC - TA(IT)

HO007~HO - Strategic planning group CC06 ~ CCC - TA(HHP)

HO008~HO - Biz Process innovation group CC07 ~ CCC - TA(HME)

HO009~HO - Channel support group CC08 ~ CCC - TA(B2B)

HO010~HO - SVC administration group CC09 ~ CCC - Dealer Hotline

BO001 ~ BO – Branch service(India)  CC010 ~ CCC - Happy Call

Distribution List : G-SPN

Job Role Applicable Job Role Applicable

P101 ~ Partner(HHP) - Center Manager P116 ~ Partner - Engineer(HME)

P102 ~ Partner(HHP) - Administration P117 ~ Partner - Engineer(Demo)

P103 ~ Partner(HHP) - Parts Controller P118 ~ Partner - Engineer(Installation)

P104 ~ Partner(HHP) - SVC Tracking P201 ~ Partner(RB) - Center Manager

P105 ~ Partner(HHP) - Engineer Supervisor P202 ~ Partner(RB) – Administration

P106 ~ Partner(HHP) - Engineer P203 ~ Partner(RB) - Parts Controller

P107 ~ Partner - Center Manager P204 ~ Partner(RB) - SVC Tracking

P108 ~ Partner – Administration P205 ~ Partner(RB) - Engineer Supervisor

P109 ~ Partner - Parts Controller P206 ~ Partner(RB) – Engineer

P110 ~ Partner - SVC Tracking P301 ~ Partner(L4) - Center Manager

P111 ~ Partner - Engineer Supervisor  P302 ~ Partner(L4) – Administration

P112 ~ Partner - Engineer(AV) P303 ~ Partner(L4) - Parts Controller

P113 ~ Partner - Engineer(HA)  P304 ~ Partner(L4) - SVC Tracking

P114 ~ Partner - Engineer(IT) P305 ~ Partner(L4) - Engineer Supervisor

P115 ~ Partner - Engineer(HHP) P306 ~ Partner(L4) - Engineer

Service Excellence Beyond Imagination