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CONTENT
The Nominated QC makes inspections on behalf of H&M and should work in the same way as an
H&M group QC, which means to secure the quality pro-actively in all processes and not only
making inspection in the end.
RQS
Many problems in production may have the source in the quality system.
The nominated QC should work closely with the suppliers RQS responsible and pass RQS related
problems found during inspections to the RQS responsible.
Amount of Inspections
On all TOD´s of an order initial and/or inline inspection, and final inspection must be made. If more
inspections needs to be done depends on following:
• Complexity level and type of product/design
• Capability of factory/ unit
• Start the Initial Inspection by checking the production plan/ status and the factory’s
inspection reports e.g. Trim inspection reports, Fabric/Material inspection reports.
• Check the production in all areas e.g. cutting-, stitching-, embroidery-, finishing-, pre assembling-
casting-, soldering-, plating-, spray colour coating area etc.
• Compare carefully production to the sealed C/S.
• Randomly the Independent QC must select the merchandise to inspect from the production
line.
• 50-150 pieces covering all sizes and colours (if possible acc. to setup) must be picked.
• On woven and knitted products: when needed cut the seams open, check against the paper
pattern and the Technical Package for comparison with the production.
• When garments, try some products on dummy or live model if possible. (preferably different
sizes)
• Mark the identified defects with stickers.
• Solve the problems together with the factory personnel instantly.
• Do the follow up (to be sure the products are produced the exact right way).
• Discuss Major and Minor defects with the Production Manager, Quality Manager, Line QC’s.
• Check if goods are packed according to Packing ABC per product type (if necessary contact
H&M Packing Responsible).
• Fill in the Initial Inspection Report and explain it to the responsible persons in the factory.
• Follow up the findings from the Initial Inspection Report in the following inspections.
• If required inform/send the report/result to H&M Merchandiser/QA Manager.
• Pick Production samples from production.
Initial inspection 3 pieces per size across all colours in the shipment
(or one colour at the time acc. to production setup)
e.g. 6 sizes x 3 pieces across 4 colours=18 pieces
*only QC measurements (see How to Measure)
If any important QC measurement is out of the agreed tolerance, then a further 3 pieces of that
size/colour are to be measured for that specific measurement.
If one more piece is found outside the tolerance requirements, then the entire quantity for that
size/colour must be measured by the Supplier’s QC-team.
• Discuss Major and Minor defects with the Production Manager, Quality Manager, Line QC’s.
• Check if goods are packed according to the Packing Instruction(PIM) and Packing ABC per
product type and H&M Packing instructions. Discuss packing problems with Suppliers
Packing Responsible and concerned employees.(if necessary contact H&M Packing responsible).
• Fill in the Inline Inspection report and explain it to the responsible persons in the factory.
• If required, inform/send the report/result to H&M Merchandiser/QA Manager.
• Pick Production samples from production, if possible from a transport carton.
Inline inspection 2 pieces per size across all colours in the shipment
e.g. 6 sizes x 2 pieces across 4 colours=12 pieces
*only QC measurements (see How to Measure)
If any important QC measurement is out of the agreed tolerance, then a further 3 pieces of that
size/colour are to be measured for that specific measurement.
If one more piece is found outside the tolerance requirements, then the entire quantity for that
size/colour must be measured by the Supplier’s QC-team.
< 2 000 1
> 2 000 < 5 000 2
> 5 000 < 10 000 3
> 10 000 < 15 000 4
> 15 000 < 25 000 5
> 25 000 <50 000 6
> 50 000 7
Start the inspection by checking the Factory’s QC Final Inspection reports, (to get an overview).
Compare the Factory’s QC Inspection reports with the Nominated QC Inspection reports.
The Nominated QC must from a working packing list print out, select the cartons to be inspected
according to suppliers internal markings.
Due to electronic packing lists final carton marking will not be available until after final packing list
is submitted. Therefore suppliers are responsible to control that final carton marking and what is
inside carton corresponds with the final packing list.
Control that all packed cartons are stored order-by–order, country-by-country fully positioned on
pallets.
Check that the cartons have the correct size and quality.
Always check cartons containing SS/SC (solid size/solid colour) and the cartons containing ASST
(assortments).
Control that all suggested improvements in earlier Nominated QC/ HM QC inspection reports have
been accomplished.
Pick from each country a minimum of one carton.
Pick more cartons than required and check the specific fault, if improvements not have been
accomplished.
Nominated QC must always pick up the merchandise from the cartons themselves.
Check that the goods are packed according to the H&M Packing instructions and H&M Packing ABC
per product type. (contact H&M Packing responsible if necessary)
Check that the quantity, colour and size of the items inside the carton correspond with the working
packing list and pre-carton markings.
Follow the AQL and pick the amount of pieces from the cartons.
Take the requested quantity to inspect from different levels in the cartons.
Make sure all colours and sizes are represented among the picked pieces to be controlled.
Final inspection 2 pieces per size across all colours in the shipment
e.g. 5 sizes x 2 pieces across 5 colours=10 pieces
*only QC measurements (see How to Measure)
If any important QC measurement is out off the agreed tolerance, then a further 3 pieces of that
size/colour are to be measured for that specific measurement.
If one more piece is found outside the tolerance requirements, then the entire quantity for that
size/colour must be measured by the Supplier’s QC-team.
When an order is rejected inform the result and the action taken to the H&M’s Merchandiser, PQM,
Sr. QC and to the responsible personnel at the Supplier/Factory/Unit.
Definition of Defects
Critical, Major and Minor Defects
If a critical defect is found during inspection, the entire production must be rejected,
100% must be reinspected by the Supplier’s QC teams.
Critical Defects
• Goods that do not comply with H&M Chemical Restrictions
• Goods that do not comply with H&M Safety Requirements for Children´s wear and
H&M Safety Requirements for Children’s Accessories
• Information not readable and not in contrast colour printed directly on the goods
• Cartons found with insects, strong odor, moist products or objects apart
from packed H&M goods
Labeling:
• Care label/permanent marking/printed stickers/hangtags/retail package with
wrong composition
• Care label/permanent marking/printed stickers/hangtags/retail package
with wrong care instructions
• Incorrect or missing o/n on care label or price tag
• Missing Warning tags for different products/countries when required
• Wrong Country of Origin when required
• Wrong size information on label, price tag, hangtags and retail package
• Missing Warning symbols and/or Text on poly bags for Online (OL), size=
width minimum 19 cm opening (38 cm all around) and up
• Missing Recycle symbols on poly bags for Japan Online (OL) orders
• Missing or misspelt H&M Sweden address + countries that require
additional address + www.hm.com
• Missing or misspelt COS Sweden address + www.cosstores.com (on Cos order)
• Missing or misspelt & Other Stories Sweden address + www.stories.com (on
& Other Stories order)
• Missing or misspelt Weekday Sweden address + www.weekday.com (on
Weekday order)
• Missing or misspelt Monki Sweden address + www.monki.com (on Monki order)
Labelling information is updated very often. Pls always check carefully information given by the
merchandiser for each specific order.
Major Defects
• When the defect is noticeable to the customer and visible when using the goods.
• When the defect does affect the quality of the goods.
• When the usefulness of the goods is affected.
• Loose and uncut threads and loose buttons.
• When the goods does not comply with the H&M Quality Standards and Requirements.
• When the order is not packed according to the Packing Instructions and the Packing ABC
per product type.
Minor Defects
• When the defect is not noticeable to the customer and visible when using the goods.
• When the defect does not affect the quality of the goods.
• When the usefulness does not affect the goods, but the quality is not up to approved
standard.
Judgment of Defects
• A combination of 3 minor defects concentrated in the same critical area will be treated as
1 major defect, (e.g. upper front part if it is a garment).
• If 1 major defect is found together with minor defects on the same product, the whole
product should be counted as 1 major defect.
• If consistent minor defects occur, which affect the overall appearance of the products, stop
the process and contact the H&M PO for further information (PQM, Sr. QC, Merchandiser,
Technician).