Mireya Ortiz

Professional Website

Mireya Ortiz
EDUCATION AND COURSEWORK

2014- May 2019 Arizona State University B.S. Communications

EMPLOYMENT HISTORY

Direct Energy Tempe, AZ

Customer Service & Retention Agent Nov 2017-Present
• Establish, manage and retain small business electric and gas supply accounts
• Educate customers on Direct Energy value as best supply rates for their business and homes
• Overcome objections to product and provide tailored solutions to customers
• High volume inbound and outbound phone calls

Inbound Sales Customer Service Representative Oct 2016-Nov 2017

• Handle incoming calls and correctly capture customer information to schedule appointments
• Navigate multiple systems efficiently and accurately for effective customer service
• Determine and deliver best possible solution for client home and business needs
• Ability to work in a fast paced, self-directed sales environment

TSYS Acquiring Solutions Tempe, AZ

Technical Customer Service Representative I July 2016-Oct 2017
• Provide technical support to merchants
• Actively engage with clients to walk them through troubleshooting terminals
• Locate missing transactions and restore monetary accounts
• 4 Spirit of TSYS Excellent Customer Service Awards

Ladera Center Albuquerque, NM

Recreation Assistant Feb 2015-May 2015
• Interview residents and families to assess patient needs
• Assist director in training volunteers and scheduling activities
• Report and prepare resident incident and activity reports for health care personnel and families
• Communicate with outside vendors to provide services

Center for Behavioral Health Albuquerque, NM

Office Assistant UNM Work Study Position Dec 2014-Jan 2015
• Answer multi-line phone and correctly route calls for staff of 60+
• Create and track reference bibliographies
• Process travel and department reimbursements for employees
• Conduct inventory of technology and supplies

The University of New Mexico College of Pharmacy Albuquerque, NM

Office Assistant UNM Work Study Position Aug 2014-Dec 2014
• Accurately report donations from donors and distribute into designated scholarship accounts
• Answer incoming calls, make outbound calls to donors and communicate with donors via email
• Plan and coordinate current student programs/events
• Create and manage yearly budget spreadsheet for Director

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