Beruflich Dokumente
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A STUDY AT
BY
GAVISH KUMAR B JAIN
I SEMESTER, MBA
GUIDE
PROF.VASANTHA
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BONAFIDE CERTIFICATE
MSB - Chennai
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GUIDANCE CERTIFICATE
Date: Prof.
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To Whomsoever It May Concern
This is to certify that Gavish Kumar B Jain from Magnus School of Business
has done his Organizational Project 1 with Ogilvy Public Relations’
Worldwide, Chennai for the period January 4th 2009 To February 5th 2009.
During this period Gavish Kumar B Jain has worked on one key project:
Gavish Kumar B Jain has been a keen learner and has shown good dedication
towards all the activities undertaken by him. He has completed the assigned
projects on time demonstrating meticulousness and aptitude. He has also
brought a great deal of enthusiasm to the work place. I wish him all the best
for his future endeavors.
Venkataramana Reddy
Client servicing
Ogilvy Public Relations’ Worldwide, Chennai
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ACKNOWLEDGEMENT
I sincerely thank to few people without whose support, guidance & encouragement, the project
could not have been completed.
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TABLE OF CONTENTS
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INTRODUCTION
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INTRODUCTION
PUBLIC RELATIONS
Public Relations- a promotion intended to create goodwill for a person or institutions image.
“Public Relation is a management function which tabulates public attitudes, defines the policies,
procedures and interest of an organization followed by executing a program of action to earn
public understanding and acceptance.”
Today “Public Relations is a set of management, supervisory, and technical functions that foster
an organization’s ability to strategically listen to, appreciate, and respond to those persons whose
mutually beneficial relationships with the organization are necessary if it is to achieve its
missions and values.”
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THE INDUSTRY TODAY
Modern public relations uses a variety of techniques including opinion polling and focus groups
to evaluate public opinion, combined with a variety of high-tech techniques for distributing
information on behalf of their clients, including satellite feeds, the Internet, broadcast faxes, and
database-driven phone banks to recruit supporters for a client’s cause.
Although public relations professionals are stereotypically seen as corporate servants, the reality
is that almost any organization that has a stake in how it is portrayed in the public arena employs
at least one PR manager. Large organizations may even have dedicated communications
departments. Government agencies, trade associations, and other non-profit organizations
commonly carry out PR activities.
As industry consolidation becomes more prevalent, many organizations and individuals are
choosing to retain “boutique” firms as opposed to so-called “global” communications firms.
These smaller firms typically specialize in only a couple of practice areas and thus, often have a
greater frequency, specialty firms often have stronger media contacts in the areas that matter
most to their clients. Added benefits of smaller, specialty firms include more personal attention
and accountability and as well, cost savings. This is not to say that smaller is always better, but
there is a growing consensus that specialty firms offer more than once considered.
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COMPANY PROFILE
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COMPANY PROFIE
INTRODUCTION:
Ogilvy Public Relations Worldwide is an international communications form part of the WPP
group. Its proven ability to design and deliver successful campaigns, find creative solutions to
challenging communications assignments and exceed client expectations has earned a reputation
as a valued partner and industry leader.
In 1948, David Ogilvy founded the agency that would become Ogilvy & Mather. Starting with
no clients and a staff of two, he built his company into one of the eight largest advertising
networks in the world. Today it has more than 450 plus offices in 169 cities. The first two
fundamental components of that brand would be the quality and diversity of the people, and the
quality and class of the operation. "Only first class business and that in a first class way."
NETWORK:
The Americas:
From North, Central and South America, our award-winning teams partner with clients to
identify innovative solutions to their complex communications challenges.
With more than 70 offices worldwide, the global headquarters for Ogilvy Public Relations
Worldwide is located in New York City, with additional North American offices in Atlanta,
Cambridge, Chicago, Denver, Los Angeles, Sacramento, San Francisco and Washington DC. We
have offices throughout Latin America, with locations in six countries spanning Central and
South America.
Ogilvy Public Relations has a presence throughout the EAME region — in 22 cities in 18
countries across the European continent, including major hubs in London, Paris and Madrid, and
in 10 cities and 3 countries in the Middle East and Africa.
Asia pacific:
Ogilvy Public Relations Worldwide has been operating in the Asia-Pacific Region for more than
20 years. Currently, it is the largest public relations network in APAC by any and all measures. It
is also the fastest-growing major network. Despite its size, it understands the need to balance
scale, which offers global best practices and seamless cross-border work for major clients, with a
hunger, speed, and nimbleness that comes with small, entrepreneurial agencies.
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OGILVY& MATHER BOARD
Miles Young
Chief Executive Officer
Ogilvy& Mather Worldwide
Tham Khai Meng
Creative Director &Chairman, Worldwide Creative Council
Ogilvy&Mather Worldwide
Shelly Lazarus
Chairman
Ogilvy&Mather Worldwide
John seifert
Chairman
Ogilvy&Mather North America
Tim Isaac
Chairman,
Ogilvy&Mather Asia Pacific
Daniel Sicouri
Chairman,
Ogilvy&Mather EAME
Marcos Golfari
Regional Director,
Ogilvy&Mather Latina
Brain Fetherstonhaug
Chairman & Chief Executive Officer,
Ogilvy One Worldwide
Marcia Silverman
Global Chief Executive Officer,
Ogilvy Public Relations Worldwide
Nasreen Madhany
Global Chief Executive Officer,
Neo@Ogilvy
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VALUES OF OGILVY PUBLIC RELATIONS WORLDWIDE
IBM
VODAOFN
NOKIA
PARRYWARE ROCA
SIFY
EVA
NOKIA
MOTOROLA
ADDIDAS
From experience to insight, the Ogilvy PR has a lot to share about what is happening in this
collective world today. It’s global reach and local knowledge helps to recognize trends and best
practices.
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CLIENT PROFILE
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CLIENT PROFILE
ROCA
In the 1980s, the company started manufacturing and marketing bathroom tiles. Over the years,
Roca established subsidiaries and factories in countries around the world. In 1999, Roca acquired
Keramik Holding AG Laufen (Laufen) of Switzerland for US$ 272 million. With this acquisition,
Roca became the world's second largest bathroom products group
PARRYWARE
It was only in 1952 that EID Parry started production of sanitary ware. In 1999, after
the acquisition of Johnson Pedder, a major Indian sanitary ware manufacturer,
Parryware became one of the largest manufacturers of sanitary ware in India. In
March 2006, Parryware was spun off as a separate company - Parryware
Glamourooms Pvt. Ltd. (PGPL), leaving EID Parry free to concentrate on its sugar
business.
Parryware was originally a division of EID Parry, which in turn was a part of the
Murugappa group.
PARRYWARE ROCA
In September 2006, Parryware Roca Pvt. Ltd. (PR), a 50:50 joint venture between
EID Parry (India) Ltd. (EID Parry), a major Indian business house, and Spanish
sanitary ware company, Roca Corporation Empresarial, S.A (Roca), announced plans
to start selling Roca products in India, using a shop-in-shop retail format. PR would
import Roca products and retail them at 25 of the joint venture's big showrooms
across India. By the end of 2007, PR would be franchising 20 new exclusive PR
stores in eight cities.
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RESEARCH PROPOSAL
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Defining Management Problem
Any research process helps decision maker to make a decision with high probability. Even
degree of uncertainty decides what kind of research to be undertaken. To identify all the
dimensions of a business problem is next to impossible for any researcher or objective rest alone
management student. The formal quantitative research will not begin if the management problem
is not apparent. So it is important to define a problem first in a comprehensive manner. But here
the Iceberg principle is worth mentioning, which states that dangerous part of the business
Problem is neither visible to nor easy to understand by managers.
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OBJECTIVES OF THE STUDY
The general purpose of this study is to determine the buying behavior of the consumer of luxury
sanitary items. In defining the limit of the study, as a summer intern I have identified some study
areas to be addressed as elucidated.
A careful review of those question areas led to the development of the following specific
research objectives.
Research objectives:
Primary objective:
To study the brand health of Parryware Roca in the Sanitary ware industry.
Secondary objective:
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RESEARCH METHODOLOGY
DATA COLLECTION:
The tow types of data used for the purpose and study are:
Primary Data
Secondary Data
PRIMARY DATA:
In primary data collection, you collect the data yourself using methods such as interviews and
questionnaires. The key point here is that the data you collect is unique to you and your research
and, until you publish, no one else has access to it.
Relating to the study, data was collected from the End Consumers of Sanitary Ware, Retailers
who deal in Sanitary Ware and the Architects.
It was collected through interview and questionnaire method. The other method such as
observation, indirect oral interview and detailed with the respondents have been conducted for
the purpose of data collection.
SECONDARY DATA:
Secondary data are those which have already been collected by the agency and which have
already been processed. Secondary data for the study has been complied from the report and
official publication of the organization, which have helped in getting and insight of the present
scenario existing in the sanitary ware industry.
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QUESTIONNAIRE DESIGN:
The questionnaire used for data collection is a structured one. It was a mixture of both open
ended, closed ended and multiple choices. The words used were simple and help in avoiding
confusion and misunderstanding among the respondents.
SAMPLE UNIT:
End Consumers:
The sample size of 26 samples was considered for the survey study.
Retailers:
The retailers who deal with sanitary ware products were surveyed in around the city.
The sample size of 50 samples was considered for the survey study.
The survey was done through direct interview with the retailers.
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LIMITATION OF THE STUDY:
The end consumers may not give proper details with respect to expenditure.
ANALYTICAL TECHNIQUES:
AVERAGES:
An average is a single value that is meant to typify a list of values. It is found by adding up
all of the numbers you have to find the average of, and dividing by the number of
numbers.
CHI SQUARE:
The best-known situations in which the chi-square distribution is used are the common chi-
square tests for goodness of fit of an observed distribution to a theoretical one, and of the
independence of two criteria of classification of qualitative data.
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DATA ANALYSIS
AND
INTERPRETATION
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DATA ANALYSIS AND INTERPRETATION
The process by which sense and meaning are made of the data gathered in qualitative research,
and by which the emergent knowledge is applied to clients' problems. This data often takes the
form of records of group discussions and interviews, but is not limited to this. Through processes
of revisiting and immersion in the data, and through complex activities of structuring, re-framing
or otherwise exploring it, the researcher looks for patterns and insights relevant to the key
research issues and uses these to address the client's brief.
DATA ANALYSIS:
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DATA ANALYSIS FOR END
CONSUMERS OF SANITARY WARE
PRODUCTS
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1. How much would you spend on a bathroom?
VARIABLES RESPONDENTS
Below Rs 50000 6
Between Rs.50000-Rs.100000 9
Between Rs.100000-Rs.150000 8
Above Rs. 150000 3
TOTAL 26
INFERENCE:
• 6 respondents said that they will spend below Rs. 50000 for bathroom.
• 9 respondents said that they will spend between Rs.50000-Rs. 100000
for bathroom.
• 8 respondents said that they will spend between Rs.100000- Rs.150000
for bathroom.
• 3 respondents said that they are ready to spend above Rs.150000 for
bathroom.
Spendingof Respondentson
Bathroom
9
8 Below Rs 50000
7 9
6
8 Between Rs.50000-
Rs.100000
5 6
4 Between Rs.100000-
3 Rs.150000
2
3 Above Rs. 150000
1
0
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2. Which company does your bathroom sanitary ware belong to?
BRANDS RESPONDENTS
JAQUAR 6
PARRYWARE ROCA 11
CERA INDIA 2
HINDWARE 8
OTHERS 9
TOTAL 36
INFERENCE:
• 9 Respondents used sanitary ware products of Metro, Kohler, Alto and Opera.
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Variables Parryware Roca Hindware Jaquar Others Total
Quality 4 6 1 1 12
Price 5 3 1 4 11
Brand Reputation 2 5 2 1 10
Post Sales Service 0 0 0 2 2
Style And Appearance 6 5 2 3 16
Total 51
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INFERENCE:
• 12 respondents said that they look for Quality before selecting a brand for purchasing
sanitary ware products. Majority of the respondents, 6 respondents who see Quality as
important factor are Hindware consumers.
• 11 respondents said that they look for Price before selecting a brand for purchasing
sanitary ware products. Majority of the respondents, 5 respondents who see Price as
important factor are Parryware Roca consumers.
• 10 respondents said that they look for Brand Reputation before selecting a brand for
purchasing sanitary ware products. Majority of the respondents, 5 respondents who see
Brand Reputation as important factor are Hindware consumers.
• 2 respondents said that they look for Post Sales Service before selecting a brand for
purchasing sanitary ware products. Respondents who see Post Sale Service as one of the
important factor before selecting a brand are Kohler consumer.
• 16 respondents said that they look for style and appearance before selecting a brand for
purchasing sanitary ware products. Majority of the respondents, 6 respondents who see
style and appearance as important factor are Parryware Roca consumers. 5 respondents
who use Hindware said that style and appearance is the important factor for choosing a
sanitary ware brand.
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Variables Parryware Roca Hindware Jaquar Others Total
Advertisements 0 5 2 3 10
Architects 6 4 2 3 15
Retailers and Dealers 4 4 0 2 10
Family and Friends 3 3 2 1 9
Past Experience 1 1 0 0 2
Total 46
4. What source of information have you used to buy the current range?
INFERENCE:
• 10 respondents said that Advertisement is the source of information which they referred
before purchasing the product. Out of 10 respondents, majority 5 respondents who used
Advertisement as a source of information are Hindware consumer.
• 15 respondents said that Architects is the source of information which they referred before
purchasing the product. Out of 15 respondents, majority 6 respondents who used Architects
as a source of information are Hindware consumer.
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• 10 respondents said that Retailers and Dealers is the source of information which they
referred before purchasing the product. Out of 10 respondents, majority 4 respondents
each who used Retailers and Dealers as a source of information are Hindware and
Parryware Roca consumer.
• 9 respondents said that Family and Friends is the source of information which they referred
before purchasing the product. Out of 9 respondents, majority 3 respondents each who used
Retailers and Dealers as a source of information are Hindware and Parryware Roca
consumer.
• 2 respondents said that Past Experience is the source of information which they referred
before purchasing the product. Out of 9 respondents, majority 1 respondents each who used
Retailers and Dealers as a source of information are Hindware and Parryware Roca
consumer.
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5. In case of future renovation, would you choose product from the existing brand?
Variables Respondents
Yes 10
No 12
Don’t know 4
Total 26
INFERENCE:
• 10 respondents said that on renovation of bathroom they will purchase products of the same
brand.
• 12 respondents said that on renovation of bathroom they will go in for products of different
brands.
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The reasons for not using the same brand are as follow:
• They have also repeatedly emphasized on Quality and appearance and also on lack of brand
reputation.
6. If respondents go in for a new brand for renovation which brand it will be?
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INFERENCE:
• 1 respondent each said that on renovation of bathroom they will purchase products of
Kohler, Cera –India and Jaquar.
7. What is your satisfaction level in the current product you are using?
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Variables Respondents
Highly satisfied 9
Satisfied 15
Neutral 9
Dissatisfied 3
Highly Dissatisfied 0
Total 36
INFERENCE:
• 9 respondents said that they are highly satisfied with the product they are using.
• 15 respondents said that they are highly satisfied with the product they are using.
• 9 respondents said that they are highly satisfied with the product they are using.
• 3 respondents said that they are highly satisfied with the product they are using.
• None of the respondents said that they are highly dissatisfied with the products they use.
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Variables Parryware Roca Hindware Jaquar Others
Highly satisfied 2 4 1 2
Satisfied 6 1 2 6
Neutral 3 2 2 2
Dissatisfied 0 1 1 1
Highly 0 0 0 0
Dissatisfied
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8) Are you satisfied by the service provided by your customer service?
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Variables Respondents
Yes, thoroughly satisfied 11
The problems were not resolved 4
The company does not provide any service 0
Not aware of such facility 11
Total 26
INFERENCE:
• 11 respondents said that they are satisfied with the Customer service.
• 4 respondents said that they are not satisfied with customer service as their problems
were not solved.
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Variables Respondents
Yes 20
No 6
Total 26
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INFERENCE:
• 20 respondents said that they will recommend the brand to their peers.
• 6 respondents said that they will not recommend the brand to their peers.
• Respondents feel that they products of the brand are not worth paying the price they are
charged.
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HYPOTHESIS:
Below Rs 50000 1 5 3 3 12
Rs 50000-Rs100000 3 3 3 3 12
Above Rs.100000 2 3 2 5 12
Total 6 11 8 11 36
HYPOTHESIS:
H0: preference of brands is independent of expenditure on bathrooms.
H1: preference of brands is dependent of expenditure on bathrooms.
CALCULATION:
D.O.F =6
Table value @5 % = 12.592
Calculated value = 2.7027
RESULTS:
Since the calculated value is less than the table value. The null hypothesis H0 is accepted.
Preference of brand is independent of the expenditure on bathrooms.
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2) A recommendation of brands to peers is independent of the customer service
satisfaction.
Yes 9 1 0 10 20
No 2 3 0 1 6
Total 11 4 0 11 26
HYPOTHESIS:
H0: Recommendation of brands to peers is independent of the customer service
satisfaction.
H1: Recommendation of brands to peers is dependent of the customer service satisfaction.
CALCULATION:
D.O.F =3
Table value @5 % = 7.815
Calculated value = 7.5888
RESULTS:
Since the calculated value is less than the table value. The null hypothesis H0 is accepted.
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Recommendation of brands to peers is independent of the customer service satisfaction.
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1) Could you tell us how long you have been in this business?
VARIABLES Respondents
0-5 2
yearyears
5-10 5
10-15 years 6
15-20 years 4
More than 20 8
years
TOTAL 25
INFERENCE:
• 2 retailers responded that they are in this business for 0-5 years.
• 5 retailers responded that they are in this business for 5-10 years.
• 6 retailers responded that they are in this business for 10-15 years.
• 4 retailers responded that they are in this business for 15-20 years.
• 8 retailers responded that they are in this business for more than 20 years.
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2) What different brands you deal with?
VARIABL RESPONDE
E
PARRYWA NTS 23
RE
METRO 22
HSIL 21
JAQUAR 19
CERA- 9
INDIA
KOHLER 8
NEYCER 5
GALAXY 4
OPERA 3
ALTO 3
INFERENCE:
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• 8 retailers responded that they recommend with Kohler.
• 5 retailers responded that they recommend with Neycer.
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INFERENCE:
SANITARYWARE:
TAPS&SHOWERS:
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4) Rating of various brands:
SANITARYWARE:
INFERENCE:
• JAQUAR earned 4.3 out of 5 for quality. 4.1out of 5 for style& design. 4.5 out of 5 for
durability and 4.2 out of 5 for price.
• PARRYWARE ROCA earned 4.5 out of 5 for quality. 4.2 out of 5 for style& design. 4.7
out of 5 for durability and 4.4 out of 5 for price.
• HSIL earned 4.6 out of 5 for quality. 4.4 out of 5 for style& design. 4.7 out of 5 for
durability and 4.4 out of 5 for price.
• CERA-INDIA earned 3.5 out of 5 for quality. 3.7 out of 5 for style& design. 4.1 out of 5
for durability and 4.1 out of 5 for price.
• KOHLER earned 4.2 out of 5 for quality. 4.4out of 5 for style& design. 4.6 out of 5 for
durability and 4 out of 5 for price.
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TAPS & SHOWERS:
INFERENCE:
• JAQUAR earned 4.5 out of 5 for quality. 4.3out of 5 for style& design. 4.2 out of 5 for durability
and 4.1 out of 5 for price.
• PARRYWARE ROCA earned 4.4 out of 5 for quality. 4.2 out of 5 for style& design. 4.3 out of 5
for durability and 4.2 out of 5 for price.
• HSIL earned 4.1 out of 5 for quality. 4 out of 5 for style& design. 4.3 out of 5 for durability and 4
out of 5 for price.
• CERA-INDIA earned 3.9 out of 5 for quality. 3.8 out of 5 for style& design. 4.1 out of 4 for
durability and 3.9 out of 5 for price.
• KOHLER earned 4.2 out of 5 for quality. 4.1 out of 5 for style& design. 4.1 out of 5 for durability
and 3.8 out of 5 for price
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• METRO earned 4.5 out of 5 for quality. 4.1 out of 5 for style& design. 4.2 out of 5 for durability
and 4.4 out of 5 for price
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FINDINGS AND
SUGGESTIONS
FINDINGS
END CONSUMER:
• People are ready to spend more on bathroom products. Need for luxury bathroom
products are on increase.
• Parryware Roca has a stiff competition from Hindware.
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• People look for style, appearance and quality before selecting a product.
• Advertisements and recommendations from retailers and architects are the major
source of information used by the consumers to select the brand.
• Almost 50% of the respondents are ready to go for a new brand on bathroom
renovation.
• Consumers are satisfied with all the characteristic of products.
• Brand recommendation to peers is not dependent on the satisfaction
from customer service.
RETAILERS:
SUGGESTIONS
• The delivery of high technology quality product with lesser glitches is to be assured.
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• An effective after sales service force is to be developed and consumers should be
made aware of it.
• More incentives can be given to Retailers so that they will recommend only
Parryware Roca products.
• A special program like car& bike show or gadget guru etc, can be organized for
sanitaryware industries which will help in increasing knowledge of the consumers
about the products.
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QUESTIONNAIRE
Below Rs 50,000
Rs 50,000- Rs 1,00,000
Rs 1,00,000- Rs 1,50,000
Above Rs 1,50,000
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Jaquar
Parry ware
Hindware
CERA - India
Others
Quality
Price
Brand reputation
Others
4) What source of information have you used to buy the current product range?
Advertisements
Past experiences
5) In case of future renovation, would you choose product from the existing range?
Yes
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No
Don’t know
7) What is your satisfaction level in the current product range you are using?
Very satisfied
Somewhat satisfied
Neutral
Dissatisfied
Very dissatisfied
Yes
No
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Thank you for filling the Questionnaire.
1) Could you tell us how long have you been in this business?
Sanitaryware
Taps& showers
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4) Rate the following on the scale of 1 to 5: ( 5 stands for high and 1 stands for low)
SANITARYWARE:
Cvbb.,,,.,
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