Beruflich Dokumente
Kultur Dokumente
Block - I
Ethics and Human Interface: Essence, determinants and consequences of Ethics in human
Human Values – lessons from the lives and teachings of great leaders, reformers and
administrators;
Attitude: content, structure, function; its influence and relation with thought and behaviour;
Aptitude and foundational values for Civil Service , integrity, impartiality and non-
governance.
Block - II
Public/Civil service values and Ethics in Public administration: Status and problems; ethical
concerns and dilemmas in government and private institutions; laws, rules, regulations and
Ethics, Codes of Conduct, Citizen's Charters, Work culture, Quality of service delivery,
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Ethics vs Morals
Ethics = Set of standards that guide a person’s (or organization’s) actions (decisions) given
the choices.
Morals have a cultural and religious connotation while Ethics are fairly secular
Ethics vs Law
Law tells what man can and cannot do. Ethics tell what a man ought to do
In Law a man is guilty of committing a crime while in Ethics, he is guilty if he even thinks so
Ethics use Law for their enforcement and Law use Ethical principles for their formulation
Social institutions cannot function without certain ethical principles same for everyone
Determinants of Ethics
Individual
Culture / Religion
Values
Values evaluate our actions. Eg some may prefer honesty over success
Value Conflict
It occurs when individual values come in conflict with the institution’s values
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Many policy decisions are choices between competing values
Example – efforts to promote equality may come in conflict with merit and efficiency
Example – Need for national security may come in conflict with Right to Privacy
Rule of Law
Strong work ethics (“Devotion to one’s duty is the highest form of worship” - Vivekananda)
Resilience
Compassion
Human Values
Values shared by all human beings irrespective of their religion, culture or nationality
These guide our interaction with other human beings. It is what we expect others and to do
Eg everyone wants to be loved or live in peace. Thus love and peace are human values
He acquires his/her first set of ideas, values and morals from his family. Eg. A child coming
The family environment aids the intellectual growth of a child. Eg stories of children from
poor families clearing tough exams because their parents guided them in the right direction.
Elders in Indian Joint Family systems play a moderating role. It is absent in western societies.
Thus, if children do not get along with parents, they tend to drift apart.
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Healthy customs passed on from generations help a child in leading a disciplined and
organized life. Eg. Diwali Pooja teaches us the virtue of humility and gratitude.
A school acts as a small controlled society that provides the right environment for the moral
growth of a child
Teachers play a role model for children. They shape their behaviour outside family. Eg
Social Justice, Democracy, Secularism etc are not mere theoretical terms, but ethical values
that are to imparted to a child for him to grow into a responsible citizen of the country
Attitude
Components of Attitude
Affective (feel)
Behavioural (behave)
Cognitive (thought)
Attitude affects behaviour. But it is only one the factors. Other being the external
environment
The stronger the attitude, the more it will affect ones behaviour
A person may lean more towards his intrinsic attitude while making decisions or rely on push-
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For a public servant, his attitude should be flexible so that he can strike a balance between
his internal values and the external pressures. (note – congruence is not compromise)
Social Influence
It is concerned with how our thoughts, feelings and actions are influenced by social groups. A good
public servant needs to have social persuasion skills to convince people that the government is for
their welfare. And also seek their cooperation for the same.
But gradually the concept of welfare state meant administration for health, education,
Right attitude in administration is more important in countries like India where majority of
Administration is not just doing one’s job. But it requires active participation with the public,
motivating them, creating awareness and showing a genuine interest in improving their lives.
Administration is a two way process. People will respect it only when it responds to their
aspirations. Therefore, knowing the public’s attitude towards the administration is equally
important
2nd ARC – citizenry holds bureaucracy in low esteem. Problems of exploitation, favouritism,
Indian bureaucracy has unique problems. It is by and large urban middle class, highly
educated. But it serves a population who is illiterate and unaware of rules and process. This
administration.
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Even people themselves create political pressures to ‘get work done’. They donot cooperate
with honest officers who treat everyone equally. This has created a mutual trust deficit.
How to reconcile both? By having the right attitude on both ends. Public servants should
know what the public wants and the public should respect an officer’s time.
For this attitude of people needs to change. They should become active participants and not
passive audience in their own development. Public servants should opt for a proactive
attitude and reach out to people who need administration the most. Eg. More field visits,
inspections etc.
Attitude vs Aptitude
Example – a public administrator may be good at problem solving (aptitude) but may have a
In performing complex administrative tasks, a public servant employs a range of values as a means to
guide his behaviour and actions. Externally, he should work as per the organization’s value system. At
times, two values may be contradicting. Eg. Rule of Law and Efficiency. Uncertainty regarding values
may lead to ethical and decision making dilemmas. It may also affect an organization’s work culture,
Integrity – Quality of being honest and having strong moral principles. It is important to avoid
conflict of interest.
Respect for law – Cardinal principle of governance. Decisions are made adhering to the law
Impartiality and Objectivity – Means acting solely based on the merit of the case. Evidence
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Political neutrality – Decision making should be independent of any political influence or
favours. It should be governed by the aim of maximizing public interest. It is important for
Transparency and Accountability – For own actions and create such an environment for
Emotional Intelligence
It is the ability to understand and regulate our emotions and that of others to handle
Work environment of civil services has become much more complex, even hostile at times
Civil service itself is beset with problems of corruption, inefficiency, external pressures,
People have become more aware and demanding towards good governance
Public policies are scrutinized in much detail due to media and the internet
Therefore, it is easy to lose control over one’s emotions in such a high pressure situation on
daily basis
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o Ability to appreciate diversity and values of others
o Faster conflict resolution and effective leadership (knowing what motivates others)
employees feel at complete ease. No fixed hours + resting stations + food etc
government policies.
There is a huge trust deficit between the bureaucracy and public. It undermines the
Despite the presence of multiple laws, institutions to ensure probity in governance, the above
problems persists
Because in public service, administrators are accountable to their conscience which can’t be
An ethical framework provides guidance for good conduct, enhances organizational integrity,
It also creates a positive sense of public interest and brings public closer to the administration
Lack of commitment
Red Tapism
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Attitude of arrogance and indifference
Frequent transfers
Ethical Dilemma
It arises when making a choice between two competing sets of moral principles
compromised.
Ethics vs Personal Loss – when compliance with ethical conduct results in a significant
personal loss
Right vs Right – when making a choice between two competing sets of ethical values
It should give the ‘most optimum’ outcome for public and the organization both
External – Law
Internal - Conscience
Conscience is a person’s moral sense of right or wrong. It is God given ability to reason
It is shaped by one’s beliefs and values. Eg – conscience of someone who is an ascetic may
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Some argue that since conscience is highly subjective, it is not a good source of ethical
guidance
At political level, conscience lessens corruption, nepotism. It directs one to uphold the rule of
At citizen level, conscience pushes a person to keep his surroundings clean, cast his vote, pay
mechanism
Conversely, higher the level of ethics, the lower the need for strong instruments of external
Exit = Scope for the public to ‘exit’ and opt for competing service provider
Ethical Governance
Extension of the concept of good governance along with high levels of integrity
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Ethics in International Relations
It deals with how nations treat other nations and its people. Eg – United Nations promoting
Some current ethical issues in IR – Climate Change, European Migrant Crisis, Intervention in
the Middle East, Chinese aggression in South China Sea, Antarctica, Conditional Assistance by
Perceived as neo-colonial
Violates the universal principle of equality of life. A poor man’s life is considered less
People in such countries are more vulnerable and thus easy to convince / exploit
What to do?
o Before Trial – seek consent via a legal aid. Make terms and conditions clear
o After Trial – Ethical obligation to provide monetary / institutional support after trial +
International NGOs protest against alleged human rights violation, environmental safety etc
in developing countries
Their reporting attracts international coverage and influences global polices to the detriment
Such NGOs receive funding from developed nations whose geo-political interests may be in
contrast to that of developing nations. For eg – The climate change debate around CBDR
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It is alleged that such NGOs are not neutral but work to destabilize the domestic environment
of developing countries
Example – The recent controversy regarding Greenpeace International and Ford Foundation
Corporate Governance
Defined as a set of principles and guidelines which ensure that a company is governed in the
Legality, Transparency, Accountability, Fairness and Efficiency are its main pillars
The issue is important because of the dominant role played by PSU’s in Indian Economy in
Majority of critical sectors are still dominated by PSU’s. Eg – Electricity , Coal , Oil etc
Corporate Governance in PSUs is more complex because of the diverse objectives fulfilled by
o Conflicting goals
o Political interference
o Lack of accountability
o Corruption
Service provided by the government to people within its jurisdiction either directly or via
Probity in Governance
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Probity means integrity, uprightness and involves applying public service values of
It is every public servant’s duty to ensure probity and adoption of such governance practices
They are “guardians” of the administrative state. Hence, they are expected to uphold the
public trust
The administrators need to be guarded against their tendency to use official powers to
External institutions like the Judiciary, Legislature, Media and Civil Society play a major role
“No responsibility of the government is more fundamental than maintaining highest standards
Grievance Redressal – via Independent Regulatory Authorities like Lokpal, CVC etc
Awareness – of citizens regarding their rights and entitlements through various schemes
Competition – via private sector/PPP for ensuring quality and efficiency in service delivery
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Conflict of Interest
Arises when a person is in a position to derive personal benefits from actions taken in official
capacity
COI is not wrong in itself, but if ignored and ends up affecting decision making, then it
New – Goal and result oriented, flexible and dynamic, innovative and tech-driven,
decentralized
Transparency
Citizens have the right to know how decisions are made on policies directly affecting them
Lack of transparency is responsible for making government slow, inefficient and corrupt
Importance of Transparency
Ensure accountability
Citizen participation
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Ushered the dawn of transparency in government functioning
The basic object of the Right to Information Act is to empower the citizens, promote
transparency and accountability in the working of the Government, contain corruption, and
It goes without saying that an informed citizen is better equipped to keep necessary vigil on
the instruments of governance and make the government more accountable to the governed
Code of Ethics
A written set of guidelines issued by organization to its official to guide their conduct in
accordance with the primary values and ethical standards of the organization
Integrity
Impartiality
Accountability
Exemplary behaviour
“The crux of ethics does not lie in bold statements enshrined as standards, but in their adoption in
Code of Conduct
A set of rules outlining the expected behaviour from the members of an organization
Whereas a code of ethics covers broad principles of good behaviour, a code of conduct
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Example – Dos and Don’ts regarding accepting gifts, joining non-political organizations,
Citizen’s Charter
This also includes expectations of the Organisation from the Citizen for fulfilling the
The term ‘Citizen’ in the Citizen’s Charter implies the clients or customers whose interests and
values are addressed by the Citizen’s Charter. Therefore, includes not only the citizens but
also all the stakeholders, i.e., citizens, customers, clients, users, beneficiaries, other
Right to Choice to a citizen to withdraw its ‘taxes/fees’ from the organization if services fall
Work Culture
Work culture decides the way employees interact with each other and how an organization
functions
Work culture of an organization is a product of its history, values and future vision
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Constructive discussions + minimum conflict
Work Ethics
It is the most critical aspect of governance because success of every policy, initiative depends
Citizen centricity, transparency, efficiency and accountability are the hallmarks of a robust
Service Delivery is the main interface between administration and general public. Hence, a
poor service delivery is the main cause of trust deficit, frustration among the people
Corruption
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Recognize the importance of grassroot level delivery mechanism. 2/3rd population lives in the
villages. Yet, Panchayats are at the mercy of State Governments for powers and finances
despite having a constitutional and statutory backing via 73rd and 74th amendments.
o Example – A district collector (usually an IAS officer) might be highly educated but
the Tehsildaar or Thanedaar is the one interacting with people. Therefore, he should
People should be at the centre of all policy making. Treat people as participants and not
mere beneficiaries or worse as liabilities. Involve NGOs and SHGs at planning, monitoring,
E-governance – use ICT for single window, automated, swift and transparent delivery
mechanism
Ensure continuity – minimum tenure for civil servants + safeguard against vengeful political
Welfare vision with business acumen – quality and economy in service cost, public-private
Corruption
o Collusive – agreement between the bribe giver and corrupt public servant
Causes of corruption
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Lack of transparency and accountability
It has a gravitational pull. It attracts even the honest officers over time
Radical
suspension
Rational
o Accept the situation at hand and make judicious choice from options available
In real world, both values and institutions (government organizations) are important.
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Without institutional support, values are weakened and die out over time
Thus, overemphasis on values, may result in expulsion from the institution itself. While
maintaining a moderate stance and working around a corrupt system may lead to a positive
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