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MPM701A Business Process Management
Written Assignment Brief Part A
Process Scoping and Analysis Report
Enrolment Mode: Start Anytime
Assessment Item: Written Assignment Part A constitutes 40% of the unit’s assessment.
Overview
Business processes permeate all aspects of business and it is arguable that if a business is not
adopting a business process management approach to realise its strategies, and its subsequent goals
and objectives, then it may reduce its chances for success ‐ even its very survival. By taking a business
process management (BPM) approach, organisations can improve their chances of succeeding in their
quests for sustained competitive advantages through greater efficiencies, quality, innovation and
customer responsiveness. In, what is now, a highly competitive, global, interconnected and uncertain
business environment, there has never been a better time to draw on the advantages offered by
applying the BPM discipline to any business or organisation anywhere.
Assessment in MPM701A involves the preparation of two reports. This assignment brief pertains to
the first report – Part A. Both reports are based on the same hypothetical case. Report Part A informs
report Part B and so you must complete and submit Part A first [i.e. this assignment]. Upon receipt of
your Part A assessment result and feedback you will be positioned to proceed with Report Part B.
Objective
You are to assume the role of a BPM consultant and you will prepare a professional business report
for a business client.
Upon successfully completing this assignment you will have demonstrated that you can communicate
clear, written advice to a business owner in relation to specific aspects of the business process
management discipline. In providing advice to your client you will identify and take into account
various perspectives and circumstances encompassing the business. Your advice will offer the
business owner several reasons for adopting a business process management approach and it will
contextually include:
your definition of business process management and an explanation of BPM’s relationship to
organisational strategic intent
a clear synthesis of key benefits of BPM
identification and analysis of your client’s critical business process flows and rationales for
why these should be redesigned
various diagrams exemplifying your interpretation of your client’s business and key process
flows
Task
Your task is to prepare a business report for your client. For clarity, it is recommended that the main
body of your report be structured using the following headings/sections. Sub headings are fine if you
feel that this will help to enhance the clarity and flow of your report. Notes about each of the main
sections of the report are also provided below.
1. Front Page
This will include your name, student number, a suitable title [see the title section at the
top of this brief]; entity/who the report is prepared for [name of organisation, e.g. XYZ
Pty Ltd, and client, e.g. John Doe CEO], and optionally, a name and logo of your
[hypothetical] consulting firm. Following the front page [or your Executive summary] you
will include a Table of Contents.
2. Executive Summary
No more than one page of text (be succinct).
3. Introduction
Highlighting the purpose of the report.
4. BPM and Strategy
Advise your client why a BPM approach should now become part of the way the
organisation operates.
Introduce your client to Business Process Management by clearly explaining what it
actually is and how it can help the business. Include an organisational structure chart to
assist with your explanation.
In describing the benefits of BPM to your client, ensure that you highlight how BPM
connects to business strategy (internal and external perspectives), positioning, structure
and value propositions. Briefly describe the meaning of value chains and how using BPM,
in conjunction with this concept, can assist your client to improve the business.
5. Problem Analysis
Your client is aware that there are a number of problems within the company and whilst
your client is happy for you to briefly describe these, he/she would like you to
concentrate your efforts on the problem which you determine to be the most critical or
urgent. In relation to this problem, your client would like you to identify the causes of
the problem, the problem and the consequences of the problem; refer to the capabilities
gap and the performance gap here and support this with a diagram.
Show the current critical/urgent ‘As Is’ process using the Bizagi Modeler software [BPMN
Diagram].
Identify any process flow problems and/or day to day management problems; output
and input problems; and problems with controls and enablers; develop a project scoping
diagram to illustrate the problem which you have identified. [Note, for the purposes of
this report, if you make any assumptions, be sure to clearly highlight that these are
assumptions and that more factual information would be required in instances where
more informed problem analysis is warranted].
6. Recommendations
This will be a brief recommendation to your client, based on your analysis in this report.
The recommendations will centre upon proceeding with the development of a further
MPM701A Business Process Management, Written Assignment Part A, Start Anytime Mode 2
report to highlight solutions and recommendations to invoke suitable process change in
your client’s business.
7. References
Any academic and industry based references will be listed here using the Harvard
Referencing system.
8. Appendices
Additional diagrams and material not necessarily crucial to your central arguments within
the report and yet informative and supportive of these will appear in this section of the
report. Your appendices will be clearly referenced from within the report. Material
appearing in your appendices without context and clear referencing from within your
report [for example: ‘see appendix B for further details] will attract a reduction in marks.
Written Assignment Part A Administrative Details
Client Case Brief
Your client case brief is available via a link in the MPM701A Cloud Deakin site. You download your
brief, in PDF format, by clicking a link. Instructions to do this are available in the MPM701A site under
the Unit Assessment Link in the Resources menu. Note that your client case brief is unique. It is
created when you click the link. However, if you accidentally click the link twice, the same brief will
be delivered to you. That is, your user log in will only allow one unique brief per student. This way
you won’t be confused by having several different case briefs allocated to you.
The client case brief contains a range of financial and other business data and information, much of
which will assist you to form an understanding of the business and conduct a reasonably informed
analysis for your report.
Your brief is registered to your student user name and can be accessed by MPM701A facilitators in
the MPM701A case brief generator database. You need to submit your pdf client case brief with your
written report [instructions on this procedure are located below] when lodging your completed
report for assessment.
References
Your references might include textbooks, industry research reports, case studies and any other
reference material that supports your work. Be very careful that you do not plagiarise.
Word Count
Your report must not exceed 3,000 words (approximately 6 to 8 pages of words), but by including
diagrams and other graphics or figures it will be considerably longer. Words in diagrams such as the
Gap Model, Process Scoping Diagram and ‘As‐Is’ diagrams will not be included in the word count
provided they are used to explain necessary steps and highlight critical information. If paragraphs of
text are included in these diagrams, they will be included in the word count. Words in tables are
included in the word count of the main body of your report.
Note that the 3,000 word count does not include your cover page, your table of contents, your
reference list or your appendices.
Note also that 10% of the total available marks for the assignment may be deducted from your final
assignment mark for every 100 words that exceed the 3000 word limit. For example, assignments of
3300 words (not including cover page, table of contents, reference list or appendices) may receive a
MPM701A Business Process Management, Written Assignment Part A, Start Anytime Mode 3
penalty deduction of 30% of the total available marks for the assignment. Please do not exceed the
word limit for the assignment.
Assessment
Your report will be assessed using the marking criteria shown below:
Marking Criteria Mark
Executive Summary 10
Introduction 5
BPM and Strategy 30
Problem Analysis 40
Recommendations 5
Overall Quality of the Report
Front Page
Presentation/Layout/Readability
10
Spelling and Grammar
Referencing [Harvard, Appendices,
Figures, Tables etc.]
Total 100 (will be converted to a mark out of 40)
Online Areas and Getting Help
A ‘Written Assignments’ link is in the ‘Unit Assessment’ area in the MPM701A Cloud Deakin site (in
the Unit Resources folder) and it is accessible to all students enrolled in MPM701A. The Written
Assignments area contains resources to support your work for this assignment.
The Written Assignment area also contains a Written Assignment Discussion forum for questions and
discussions of a general nature about the assignments. It is open to all students so that all students
can benefit.
Submission Instructions
(Up to 5 marks may be lost if these instructions are not followed correctly)
Your work must be submitted in accordance with the instructions shown below.
1. You lodge your assignment via the ‘Drop Box’ which is accessible in the Written Assignments area
of the MPM701A Cloud Deakin site.
2. The Word document you submit must be named using your Deakin User ID. The format is:
MPM701AWrittenAssignmentPartA‐DeakinuserID
For example, if Clint Eastwood is going to submit an assignment via Cloud Deakin and his Deakin
user ID is ‘clinte’, then the Word document would be named:
MPM701AWrittenAssignmentPartA‐clinte
3. Your name and student number must be shown correctly on the front page of your business
report.
4. Submit the Word document (business report) together with your downloaded PDF assignment
client case brief via the Written Assignment Part A submission link.
Results and Feedback
Approximately 5 days after your assignment submission, your results and feedback will be accessible
in your MPM701A Cloud Deakin grades area.
MPM701A Business Process Management, Written Assignment Part A, Start Anytime Mode 4