Mrs.

Sangeeta Upadhyay
Mobile No: - 7378377187, 9699446415
OBJECTIVE:

My career objective is to seek challenging tasks and work in a highly motivating and challenging environment where I can
enhance my skills and improve my competencies and become a critical resource for the organization and to pursue a
challenging and enriching career which leverages my expertise in Technical development and endeavour towards fulfilment of
the Organization.

SUMMARY:

● Completed MCA with “First class with distinction’ with aggregate 74.21% from K.K. Wagh Institute of Engineering Education &
Research, Nashik,University of Pune.
● Completed BCA from National Education Foundation ,College Of Information Technology And Management,MCRPV
University,Bhopal
TECHNICAL SKILLS:
Database Technologies:- Microsoft Access,MySQL 5.2.,SQL server
Other Application: - Rational Rose Enterprise, Salesforce Applications.
Technical Skill Set: Salesforce Technologies: Software Testing/QA- Testing Techniques - Project & Test Plan Review - Test Case
Execution - Test Plan creation - Manual Testing - Agile Testing - Water Fall Methodology - UAT Testing , Defect Tracking, Reports. Static &
Dynamic Testing, Black Box &White Box Testing, Web Based Testing, mobile testing, regression testing, functional and non-functional
testing.
Defect Management Tool used: Jira 7.1, Bugjilla, Github, Mantis 2.1, QC

EDUCATIONAL EXPERIENCE:
Year of passing
Course College / School University Result

M.C.A. K.K.Wagh College, Nashik Pune University 74.21% 2012

BCA NEF college of MCRPV,Bhopal 67.36% 2008

IT&Management
XII (HSC)
Science K.V No 1 Adampur Jalandhar CBSE 57.60% 2004
Stream
X (SSC) K.V Ojhar,Nashik CBSE 66.20% 2002

WORK EXPERIENCE:

1. HDFC Realty (June 2016 to January 2018)

Designation: IT officer, QA

Projects: SALESFORCE APPLICATIONS for Residential & Commercial, HDFC Prop partner Broker App, HDFC Master Watch, and HDFC
Realty websites.HDFC Ergo. All the mobile apps are tested on Ios, Android based platform.

Roles and responsibility: Salesforce Admin, Salesforce tester, Business Analyst, Manual Testing,

SALESFORCE ADMIN & TESTING:

 Proficiency in SFDC Administrative tasks includes creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows,
Reports, Dashboards, Actions, Tasks and Events.
 Skilled in in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns and
Custom objects as per client’s need.
 Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user
within the role hierarchy.
  Performed Validation Rules, work flows, e-mail services and approval processes
 Defined object and field level security.
 Skilled in Data Migration using Data Import Wizard.
 Experienced in analysing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects,
Junction objects, master-detail relationships and lookup relationships.
 Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.
 Designed various HTML Email templates for Auto-Response to customers.
 Skilled in generating custom reports and dashboards.
 Possess comprehensive understanding of CRM business processes like Campaign, Lead, Account and Case Managements,
Forecasting, and Call Centre.
 Proficiency in installing App Exchange applications.
 Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and
Problem solving skills.
 Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.
 Excellent exposure in SDLC, Software Testing and Bug tracking (QC 9.2/11.00).
 Extensive experience in black box testing, system testing, functional testing, UI testing, manual testing, regression testing,
API testing. Proficient in Manual Testing, browsers compatibility testing using chrome, safari,firefox.
 Excellent understanding of Software development Life Cycle, Software test Life Cycle and Test Methodologies from project
definition to post-deployment documentation.
 Expertise in designing and developing strategic Test cases, Test scenarios, Test reports.
 Experience with QA methodology and QA validation to ensure the quality assurance.
 Actively involved in establishing QA processes and preparation of test data, maintaining defects and reporting
defects/metrics to management; also preparing monthly & weekly status reports.
 Excellent communication, analytical and documentation skills.
 Close coordination with the SFDC Development and environment team to troubleshoot the issues and fulfil the data
requirement.
 Performed Functional testing, Performance testing, Regression testing, System testing, Black box testing, Integration
testing, User Acceptance testing-UAT.
 Worked on Team Skill Matrix for the team and scheduled training.
 Create & administer training to existing or new users/groups.
 Provide one to one training to end users on an ongoing basis.

DATA MIGRATION AND SFDC ADMINISTRATION

 The data management is done using bulk upload via data loader or workbench. The leads, brokers, opportunity, properties, cities,
location .Etc. are inserted, updated & deleted on daily basis. The files is in CSV format.
 Admin part also include sharing, permission rules for users authentication. The read, write and update authority is done as per
requirement. We used to add update and delete fields of leads and opportunities & broker tab as per user requirements.
 Examine SFDC error and debug logs if any external application that synchronizes with SFDC.
 Updating new validation rules editing pick list value for leads and opportunities.
 Run all apex tests in the system to spot any new errors, changes in triggers or data clean-up as per client requirement.
 At end of day we used to check activation and deactivation of users as per HR directions. We used to provide Salesforce id to new user if
Licensed is free. Password creation, reset and updating CRM id, Salesforce id many mores Salesforce activities are performed.

2. Offbeat Software Solutions Pvt Ltd: (December 2014 to December 2015)

Designation: Quality Analyst (Manual and Automation) & Business Analyst
Project Name: Buzz number, AMS, Embryo, Dolly Skip Managers, GOST (Machine parts) and various other projects. All the
projects of more than 6 month’s duration. The QA team used to work simultaneously on the projects.
Role and Responsibility:
Prepare a test plan, test cases covering all possible scenarios, execute a black box testing of test
unit check for possible broken code, maintain a systematic log of test results, maintain a statistics of code development-
testing-fixation-testing cycle & check for the compliance of function of code against the SRS.

 Design, document, and exercise test cases in a fast pace, rapidly changing environment.
 To detect, report and explain bugs effectively. Knowledge of bug management tool like Bugjilla, Jira & mantis.
 To write clear, concise and effective correspondence, test plans, procedures and scenarios in accordance with policies.
 Co-ordinate with offshore clients and need to do daily basis chat & calling to explain functionality of task.
 Ensure new applications and modifications meet requirements and function adequately.
 Document the successes and failures of all executed test procedures.
 Exposure to API concepts and testing. Work closely with all teams involved in the development cycle, while maintaining a
positive relationship that demands respect for quality.
 Extensive experience in black box testing, system testing, functional testing, UI testing, manual testing, regression testing,
API testing. Proficient in Manual Testing, browsers compatibility testing using chrome, safari,firefox.

3. IBM India Pvt Ltd, Pune, Maharashtra(June 2013-June 2014)

Designation: IT support Analyst & QA

Projects: BMC Remedy tool used for logging issues and resolving for Vodafone customers.
Role and Responsibility: QA, technical support
● Good understanding of SDLC & STLC with expertise in the Integration and Functional, User Interface, Regression testing.
Experience in analysing test results and communicating via Bug tracking systems.
● Exposure to DB (RDBMS) technologies and concepts
● Understandings the requirements documentations such as use case based, functional flow diagrams and requirements
specifications. Making of test cases and scenarios based on SRS and FRS given by client.
● Good verbal and written communication skills.
● Co-ordinate with offshore clients and need to do daily basis chat & calling & Emails to explain functionality of task.
● Ensure new applications and modifications meet requirements and function adequately.
● Document the successes and failures of all executed test procedures.
● Document software defects, using a bug tracking system, and report defects to software developers

PROJECT DONE:
The details of the various projects in chronological order:
1. SOFTWARE TESTING PROJECT DONE
Institute Name: during training in STC, Pune
A. Manual Testing
Project Title:-HOTEL MANAGEMENT SYSTEM
Duration: -3 months
Role:-Tester
Environment: -Microsoft Excel 2007
Description: The following windows are tested by manual testing.
1. The main goal of this project is to check in and check out information of client in Hotel.
2. We can edit the guestinformation by selecting the GUEST ID in project.
3. We can manage the details of new employee, update information and delete the details whenever require by
hotel. It also manages the accounts details of hotel.
4. It manages the records of hotel charges according to type of room.
Automation Testing.
Duration: 3 months
Role: Tester
Environment:-QTP (Quick Test Professional)
Description: We took the five scenarios for testing using QTP.
2. Graduation Project (BCA project)
Project Title: - SYSTEM OF MARKETING in NATIONAL INSURANCE COMPANY
Duration: - Six Months.
Role:- Developer.
Environment: - Front End: VB 6.0
Back End: Microsoft Access 2003
3. PG Project (MCA mini project)
Project Title: - BOOK SHOP AUTOMATION SYSTEM
Duration: - Three Months.
Role:- Developer.
Team Size: - Four members.
 Environment: - Front End: Java Development Kit
Back End: Microsoft Access 2007
Description:-
The Bookshop Automation System is to automate all operations in a bookshop. Generally it
includes Order Processing, Stock Management and Accounts Management.
● This software package includes retailers, distributor’s details and considers customer requirements.
● It has purchase details and sales details about each stationary item.
● The software package maintains all records of daily transaction
4. PG Project (MCA project)
Project Title: - RECRUITMENT PROCESSING SYSTEM in MUHS
(Maharashtra University of Health and Science)
Duration: - Six Months.
Role: - Developer.
Team Size: - Single
Environment: - Software Development Tool: .NET Framework 4.0
Front End: ASP.NET and C# coding style

Back End: MySQL Workbench 5.2 CE

Description:-
● The main goal of this project is to follow online recruitment procedures according To MUHS norms, which
are so far being carried out manually i.e. offline.
● The system carried out following functions:
a. Generating Advertisements
b. Generating Hall Tickets of candidates (if necessary)
i. Maintaining candidates and administrator accounts.
ii. Maintaining records of each candidate.
c. Maintaining records of advertisements, posts and examination.

PERSONAL INFORMATION:

Date of Birth: - 25th -DEC-1986

Languages known: -Hindi, English.
Marital Status: Married
Hobbies:-Listening music, Internet Surfing, Travelling, Reading novels
DECLARATION:

All the above-furnished details are true to the best of my knowledge and belief. I will abide by the rules and regulations of the
organization.

Date: 12 September 2018

Place: Mumbai Sangeeta Upadhyay