OFFICE COPY

Total number of sheets used = 1 Sr. No.

Subject: Code No.
Nomenclature of the paper: Total Quality Group No.- I
Management Option No.................
Paper Code: ME-426E Time : 03 Hours
Maximum Marks: 100

Q.No. Note: - Attempt only five questions, selecting at least one question from each unit. MM
UNIT -1
I a) Compare Deming, Crosby and Juran Philosophy. 12
b) What is Customer Perception of Quality? Explain. 08
II a) What is Quality Circle? Explain how it is useful in solving problems. 10
b) How can you implement QCC in your organization? 10
UNIT –II
III a) How is cause and effect diagram constructed? Explain with an example. 10
b) Describe in detail all steps of achieving the six sigma state. 10
IV a) Elaborate the continuous Improvement process. 08
b) What is Kaizen? What are the steps involved in implementing Kaizen? 12
UNIT –III
V a) Discuss the need for standardization procedures for Quality Assurance. Explain 15
the requirements of ISO system of documentation.
b) Differentiate between external and internal audits on quality. 05
VI Discuss in detail the following pertaining to ISO 9000: 20
i) Documentation
ii) Quality Auditing
UNIT –IV
VII a) What are the items covered by ISO 9000 regarding quality? 10
b) Differentiate between ISO 9000 and QS 14000. List the benefits that a firm would 10
enjoy by implementing these series of Quality documentation procedure.
VIII Write a short notes on the following:
i) Taguchi Quality Loss Function 08
ii) Total Employee Involvement 07
iii) How is a Scatter Diagram used? 05
 OFFICE COPY

Total number of sheets used = 1 Sr. No.

Subject: Code No.
Nomenclature of the paper: Total Quality Group No.- I
Management Option No.................
Paper Code: ME-426E Time : 03 Hours
Maximum Marks: 100

Q.No. Note: - Attempt only five questions, selecting at least one question from each unit. MM
UNIT -1
I a) Explain in detail the significance of Quality from the point of view of the 10
customer. Give suitable examples.
b) Explain in brief the components of Juran Triology. 10
II a) Describe the genesis and philosophy of Quality Circle. 10
b) Describe the basic organizational structure of Quality Circle. 10
UNIT –II
III Devise a Quality Function Deployment methodology for design and development 20
of cups used in vending machine for dispersing hot and cold beverages.
IV a) Write down the step by step procedure for implementing a FMEA of a product of 10
your interest.
b) What are the important parameters and categories of Kaizen? 10
UNIT –III
V Explain the steps involved in the implementation of Quality system. 20
VI Explain the classification of ISO 9000 quality standards. 20
UNIT –IV
VII a) What are the origins of QS-9000? Why was it developed despite the presence of 10
ISO 9000?
b) What is an Environmental Management System? Discuss the provisions of ISO 10
14000 in detail.
VIII Write a short notes on the following:
i) Traits of a Quality leaders 07
ii) Barriers for TQM implementation 06
iii) Benchmarking 07