CURRICUMLUM VITEA

Name: NANGA DELPHINE TUMASANG

Phone: +971 52 367 2024
Email: nanga_delphine@yahoo.com
Gender Female
Marital Status Single
Visa Status Visit Visa
Languages Spoken English & French

PROFILE:

A highly recognized hospitality professional with more than 4 years’ experience in UAE, as Restaurant
Supervisor, Waiter,Barister in various prestigious hospitality companies. I have the ability to completely run a
restaurant independently and manage a team to achieve the company goals.
I have experience in using Micros, Portel and
I can deliver my expertise and innovative hospitality skills, while maintaining the integrity and work ethics of
the working environment, thereby maintaining the reputation of the organization.

SKILLS

WORK EXPERIENCE

DATE COMPANY POSITION

JAN 2017 TIME OAK HOTELS AND SUITS DUBAI, UAE

 Coordinated with restaurant manager and performed all service as per requirement.
 Assisted all restaurant managers and organized various events to keep up the morale.
 Evaluated the wine list and provided consultation in pairing to all clients.
 Maintained a neat and clean restaurant area at all times.
 Ensured compliance to all fire regulations and hygiene level required in the restaurant.
 Provided training to junior staff members in coordination with manager.
 Communicated with guests on regular basis and ensured that they are satisfied.
DATE COMPANY POSITION
2014 To 2016 Hilton Garden Inn Hotel Al Muraqqabat DUBAI, UAE
Responsibilities
 Welcome all customers to the restaurant by courteously greeting them, offering them assistance to their
respective seating location
 Assist customers by making appropriate selection of their cuisine & beverages thereby building customer
confidence by offering them value added suggestions & opinions
 Maintain sell out of each item on the menu for monitoring key selling dishes
 Delivery of checks/bills to customers
 Monthly stock inventory

DATE COMPANY POSITION

2011 To 2013 TIDJOORI VEGAN RESTAURANT-DUBAI MARINA BARISTA CUM SERVER

Duties and Responsibilities

 Greets all customers with fast, friendly, personalized service and develops a rapport with customers by
learning their names, favorite drinks and food items.
 Verbally receives and calls back customer orders in a friendly manner.
 Reports all customer complaints to manager on duty.
 Responds proactively to prevent customer service situations.
 Accurately rings sales orders into cash register and counts back change to customers in a courteous and
friendly manner.

EDUCATIONAL BACKGROUND
YEAR QUALIFICATION INSTITUTION
2009 - 2012 Bachelors in Geography. University of Yaoundé 1.
2010 - 2011 Diploma in Tourism and Hotel Management OIC - Buea
2007 - 2009 G.C. E Advanced Level GBHS MBATU
2002 - 2007 G.C.E Ordinary Level GBHS MBATU

PROFESSIONAL TRAINING CERTIFICATION

 Certificate in Basic food Hygiene training (stage 1 and 2)
 Certificate in Person in charge (1 and 2)
 Basic Computer Training at London Technology Bamenda