Ridhi Asnani

E-Mail -- ridhimtwn@gmail.com M: - +91 - 9581444971

CAREER OBJECTIVE

A self-motivated and results-focused professional, seeking an opportunity to utilize my skills

and education to contribute to the employer’s objectives, profitability and success. Effective
communicator with an ability to relate confidently at all levels within the Business. A committed
individual who is good at achieving business solutions within agreed deadlines. A strategic
partner in the business and sensitive leader to the needs of business.

PROFILE SUMMARY

➢ A fully committed, capable and confident professional with more than 9 years of rich experience
including Customer service, Client Relationship Management, Investment advisory, Business
Development and people management. Possesses the required vision, ability, drive and
enthusiasm needed for successful management.
➢ A highly organized and consistent individual who can quickly comprehend complex managerial
scenarios.
➢ Excel in resolving employer challenges with innovative solutions, systems and process
improvements proven to increase efficiency and the bottom line.

KEY SKILLS

➢ Leadership skills & providing focus and direction to subordinates.

➢ Decision-making and problem solving.
➢ Work scheduling that improves employee performance and reduces absenteeism.
➢ People management.
➢ Cost control, budget control and financial management.
➢ Effective administrative procedures.
➢ Ensuring high levels of customer satisfaction.
➢ Superb oral and written communication skills.
➢ Flexible, open to ideas and willing to learn.
➢ Communication, coordination and analysis skills.
➢ Capable of assuming responsibilities with graceful ease.

ESPERANZA PRESCHOOL (JUL’17- TILL DATE) CENTRE MANAGER

Job Profile: - Centre Manager

➢ Responsible for the entire centre operations and managing the team.
 ➢ Responsible for admissions, recruitment of Teachers, Administrative staff and sub staff.
(Through job Portals)
➢ Negotiations, Documentation and reporting.
➢ Single point of contact for parents and team, coordinating through telecom and meetings
➢ Mentor and coach to the team. Training and enhancing skills.
➢ Organizing events, for the parents as well as for the team as part of the recognition program.
➢ Responsible for the Profit and Loss of the centre, Mobilization, Training, placements, operations
& Quality.
➢ On-board all new Centre (team) to the processes and policies of Company, and ensure they are
followed.
➢ Collaborate with the team during the business planning process. Handling escalations and
customer satisfaction survey.

MANTHAN INTERNATIONAL SCHOOL (SEPT’15-APR’16) ASST. TEACHER

Job Profile: - Assistant Teacher

➢ Worked as an Assistant Teacher, assisting the Home room teacher in handling the entire
classroom operations.
➢ Reinforce lessons presented by teachers by reviewing material with students one-on-one or in
small groups.
➢ Enforce school and class rules to help teach students proper behavior.
➢ Help teachers with recordkeeping, such as tracking attendance and calculating grades.

ARTHAYANTRA (AUG’13- JUL’14) FINANCIAL ADVISOR

Job Profile: - Financial Advisor

➢ Working as a Financial Advisor providing financial advisory services to the professionals

registering with us.
➢ Working on the complete 360-degree financial planning and investment advisory services.
➢ Handling customers across the globe, planning for their personal finances and executing the
plan by advising about the various investment products.
➢ Risk planning, portfolio management services, Compliance and KYC updating.
➢ Coordinating with various AMC’s for documentation.

HDFC BANK (BRANCH - GOLE MARKET NEW DELHI) (JUN’10 – MAR’13) ASST. MANAGER

Job Profile: - Assistant Manager

➢ Worked with HDFC Bank, as part of the Branch banking, as an Assistant Manager.
➢ Generating reports and publishing MIS related to the branch and handling the audit related
activities.
 ➢ Handling the branch walk-in customers for their service related queries and lobby management,
primarily aiming at providing quality service and complete resolution at the first approach of the
customer.
➢ Processing all the instructions related to customer’s account and handling all operational tasks
of the branch ensuring the resolution of customer instructions within the stipulated time
requirements.
➢ Aiming for increasing the Customer satisfaction level by taking initiatives for providing quality
service to the clients along with being compliant to the rules and regulations of the
organization.
➢ Revenue generation by cross-selling bank’s and third-party products to the clients for business
development.
➢ Handling customer complaints and escalations.
➢ Screening the selected candidates for branch level interviews, Hiring and training Business
development officers.

CITI BANK (CITI PHONES) (AUG’07 - JUN’10) SR. EXECUTIVE

Job Profile: - Sr. Executive

➢ Worked with Citiphones (phone banking unit of Citibank National Associates.) on the payrolls
of Citibank National Associates for 2 yr. and 10 months.
➢ Being a Mentor for the new employees joining in the co. and helping them understand the
process.
➢ Was a member of the Citigold Acquisition team for New to Bank customers, educating them
about the Priority CASA a/c with Citibank, and with a target of up selling other products to the
customers like insurance, deposits and investments, aiming at revenue generation for the bank.
➢ Well equipped with all the information related to Liabilities and assets, as also take up service
queries of the customers.
➢ Also, an active participant in the VOE meetings and organizing the Fun at work activities in the
organization (HR related).

HDFC BANK PHONE BANKING DELHI UNIT (AUG’06 – JUL’07) JR. EXECUTIVE

Job Profile: - Jr. Executive

➢ Worked with HDFC Bank Phone banking unit Delhi on the payrolls of ADFC for eleven months.
➢ Profile involved daily handling customer’s calls dealing with all types of service queries
regarding CASA.
➢ Later transferred into backend division which included taking up customer’s complaints, liaising
with different departments to solve customer’s queries and handling other operational tasks.
PROFESSIONAL ACHIVEMENTS

Achievements: - ARTHAYANTRA

➢ Won the Sales Champ of the month award for the month of October 2013, for highest revenue
generation amongst the team.
➢ Recognized as the Sales star of the Month for the Month of October 2013 for delivering the
highest number in the team.

Achievements: - HDFC BANK

➢ Won the Insurance contest for contributing 7.5 lacs of revenue in 3 months with HDFC bank.

Achievements: - Citibank N.A.

➢ Have won the star of the month award (Pan India-Citiphones) for displaying exceptional service
skills.
➢ Also, had been part of the bronze team of the quarter twice, once in service and then in the
current team.
➢ Had been a part of the silver team of the quarter, as part of the New to Bank team (Pan India).
➢ Received Customer Appreciation for meeting the Service Quality standards.
➢ Received the O & T Excellence award as part of the New to Bank team for the month of August
‘09.
➢ Received the Bravo Award for the month of Dec ’09 for generating the high revenue for the
bank.

CERTIFICATIONS

HR Training course from HR Champions - 2014

NSDL Depository Module certified (Dec’10)
AMFI certified (Dec’09)

ACADEMIC CREDENTIALS
Masters - SYMBOISIS, PUNE - PGDBA from SYMBOISIS, PUNE (2006-2010) Specialization
in HR
Advance Diploma in Spanish language - (2003-2006) (Aggregate: 60%) - (DEPT.
OF GERMANIC AND ROMANCE STUDIES, DELHI UNIVERSITY)
Bachelor Degree - B.A. (HONS.), HISTORY with second division (2003-2006) (Aggregate:
52%) (HINDU COLLEGE, DELHI UNIVERSITY)
Higher Secondary - Presentation Convent School, Delhi (2002-2003) (Aggregate: 79%)
Matriculation – Presentation Convent School, Delhi (2000-2001) (Aggregate: 62%)
PERSONAL DETAILS

Date of Birth : 08 – Dec- 1985

Marital Status : Married
Total exp. : 8 years+.
Languages : English, Hindi, Spanish and Telagu
Nationality : Indian.
Address : E-102, Aparna Cyber Commune, Nallagandla
Hyderabad, Telangana – 500019