SHANGRI-LA HOTEL QARYAT AL BERI

STANDARD OPERATING PROCEDURE AND TRAINING MANUAL

Department Health Club Job Title: Annual Memberships

Task: Membership Rules and Regulations Task No: 14C OJT Hours:

INTRODUCTION

Objective : To ensure all members are aware of the rules and regulations of the Health Club areas.
Need :
Interest :

Training Aids / Equipment:

TASK BREAKDOWN MINIMUM STANDARDS TRAINER’S NOTES

1. Membership Rules and Regulations
must be established to ensure the
consistency with regard to the
acceptance and processing of
membership applications,
cancellations and transfers.
Prepared by: Stewart Hodsoll
Designation: Signature:
Health Club Recreation Date:
Manager
 Members will receive a membership card and
may only use the facilities and special
discounts included within their membership
category.
 Members are asked to provide two passport
photographs upon application and a copy of
their passport.
 Members are asked to present their
membership cards and register at Health Club
reception prior to using the facilities.
Management reserves the right to refuse free
admission to any member not producing their
membership card.
 Members may bring outside guests and will be
Approved by: Khaled Ghaleb
Designation: Signature:
Resident Manager Date:
 SHANGRI-LA HOTEL QARYAT AL BERI
STANDARD OPERATING PROCEDURE AND TRAINING MANUAL

Department Health Club Job Title: Annual Memberships

Task: Membership Rules and Regulations Task No: 14C OJT Hours:

charged at the prevailing daily rates. Members

are responsible for the conduct of their guests.
 Memberships are non-refundable and non-
transferable.
 Children under 16 years of age are to be
accompanied by a responsible adult at all
times.
 Children under 18 years of age are not
permitted to use the gymnasium and spa
facilities.
 Members and guests are asked to disclose any
information with regards to medical conditions
on their confidential medical record with
Health Club Reception. For any advice
concerning medical conditions or use of the
Health Club and Spa facilities, please contact
the Health Club and Spa Manager.
 Proper attire must be worn at all times whilst
using the Health Club facilities
(i.e. swimming attire, athletic/exercise
clothing and athletic shoes).
 For hygiene purposes please shower before
entering the Swimming pool or Jacuzzi.
 It is prohibited to run and dive in the pool
areas.
Prepared by: Stewart Hodsoll Approved by: Khaled Ghaleb
Designation: Signature: Designation: Signature:
Health Club Recreation Date: Resident Manager Date:
Manager
 SHANGRI-LA HOTEL QARYAT AL BERI
STANDARD OPERATING PROCEDURE AND TRAINING MANUAL

Department Health Club Job Title: Annual Memberships

Task: Membership Rules and Regulations Task No: 14C OJT Hours:

 Smoking, eating and drinking alcoholic

2. The rules and regulations should be
included in a membership sales kit,
made available for potential members.
beverages in the Health Club and Spa is not
allowed
 Members and guests are requested to consume
only food and beverage items served by the
hotel.
 Members and guests are reminded to leave any
valuables at home. The Health Club is not
responsible for any loss or damage of personal
belongings.
 The Management reserves the right to suspend
or terminate membership if any member fails
to comply with the rules and regulations of the
Health Club.
 The Management reserves the right not to
renew membership upon expiry of any
membership.
 Use of facilities by members or their guests is
entirely at their own risk. The hotel will not be
liable for any injuries or damages stained
while using the Club facilities.
 In respect of other Health club members we
kindly ask you to switch off mobile phone and
pagers and keep noise levels to a minimum in

Prepared by: Stewart Hodsoll Approved by: Khaled Ghaleb

Designation: Signature: Designation: Signature:
Health Club Recreation Date: Resident Manager Date:
Manager
 SHANGRI-LA HOTEL QARYAT AL BERI
STANDARD OPERATING PROCEDURE AND TRAINING MANUAL

Department Health Club Job Title: Annual Memberships

Task: Membership Rules and Regulations Task No: 14C OJT Hours:

relaxation areas to keep our environment as

tranquil as possible.
 Pets are not permitted within the Health Club.

Prepared by: Stewart Hodsoll Approved by: Khaled Ghaleb

Designation: Signature: Designation: Signature:
Health Club Recreation Date: Resident Manager Date:
Manager