INTRODUCTIONS

Anna is meeting a visitor at the airport. Come up with suitable replies to Anna’s sentences:

Find and underline phrases in sentences 1-6 that have a similar meaning to the phrases 1-4 below:

Match expressions 1-6 to responses a-f:

Complete the sentences with the appropriate words:

SIMPLE PRESENT
 TELEPHONING
Match the sentences 1-5 to their responses a-e:
Put the correct preposition in the space after the sentence:
Complete these dialogues with words and expressions from the box:
automated services call back camping on the line connect convenient
cut off dead direct line engaged extension get back hang on hash
hold the line hung up junk calls message on behalf of on hold
put through speaking star switchboard tone voicemail zeroing out

1. Caller: Could I speak to Jennifer Thompson in Accounts, please?

Receptionist: I'm afraid her line is ________ at the moment. Shall I get her to ________ you________?

2. Caller: Oh, hello, could you ________ me ________ to Ron Atkinson, please?
Receptionist: Certainly. ________ please.

3. Caller: Hello. Adam Harrison, please.

Receptionist: He's out of the office, I'm afraid, but I can ________ you and you can leave a________ on his
________, if you like.
Caller: No, that's OK. I'll try again later. When would be a ________ time?
4. Speaker 1: Oh no, not again!
Speaker 2: What's up?
Speaker 1: I'm trying to call my credit card company, and I've got one of those stupid ________.
Speaker 2: Well, try ________. You might get through to a real human being.
Speaker 1: OK. Oh, the line's gone ________. I've been ________.

5. Answering machine: Hello. This is Anthony Roberts. I'm not in the office at the moment, but if you leave your
name and number after the ________, I'll ________ to you

6. Speaker 1: Bob's been on the phone for ages.

Speaker 2: I know. He's calling our supplier, but they've put him ________. He's been ________ for over ten
minutes!

7. Speaker 1: (Answering the phone) Hello?

Recorded message: Hello there. I'm Sandy from Moneygrubbers International, and I’m delighted to tell you that
you have been personally selected from a list of literally millions to receive a fantastic travel offer…
Speaker 2: Who is it?
Speaker 1: (putting down the phone): Oh, just one of those irritating ________.

8. Mr Floyd: (Answering the phone) Hello?

Telemarketer: Oh, hello. Could I speak to Mr Floyd, please?
Mr Floyd: ________.
Telemarketer: Good evening, Mr Floyd. I'm Tim Spanner, and I'm calling ________ Superglaze Windows. I was
wondering if…
Mr Floyd: (Says nothing, but puts the phone down)
Telemarketer: Oh dear. That's the fifth one who's ________ on me today.

9. Caller: Hello. Could I have Sarah Knowles' ________ please?

Receptionist: Well, actually, she has a ________, which means you can by-pass the ________ the next time you
call. If you ________ a moment, I'll get you her number.

10. Speaker 1: How do I access my messages on this phone?

Speaker 2: Press zero, then the ________ key. That's the little asterisk at the bottom of the keypad. Then press zero
again, followed by the ________ key.
Speaker 1: Which one's that?
Speaker 2: The key with the four vertical and horizontal lines crossing one another.