TRAINING & DEVELOPMENT

WORKSHOP CATALOG

www.hr.utah.edu/training

THE UNIVERSITY OF UTAH DIVISION OF HUMAN RESOURCES

TRAINING & DEVELOPMENT

(Professional learning opportunities at noPage
cost to all employees)
TABLE OF CONTENTS
From the President 1
About Training & Development 3
Meet the Training & Development Team 4
Management Essentials Workshop Series 6
Interpersonal Skills & Working With Others Workshop Series 8
Professional Development Workshop Series 10
Being Exceptional at Customer Service Workshop Series 12
Excellence in Personal Job Performance Workshop Series 14
Understanding Human Resources Workshop Series 15
Personal Growth & Development Workshop Series 16
Build Your Own Workshop Series 17
Administrative Support Staff Essentials 17
Specialized Workshops 18
New Employee Orientation 18
Other Services 19
Acknowledgement 20
Your Step by Step Guide to Training & Development 21
FAQ 22
Appendix A: Parking & Transportation 23

w w w. h r. u t a h . e d u / t r a i n i n g /
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FROM THE PRESIDENT

“Opportunities to enhance professional skills are a welcome benefit

available through the University’s training workshops and programs.
Such opportunities improve both the individual and the institution,
and add to our reputation as a place of extraordinary learning. I
encourage employees to take advantage of a wide variety of campus-based
resources that strengthen our professional abilities, both in higher
education and in health care.”

President Michael K. Young

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About Training & Development
At the University of Utah, people are our greatest assets. The Human Resources Training & Development
Department is committed to helping faculty and staff cultivate the skills and knowledge necessary for success
by providing numerous professional learning opportunities at no cost to all employees.

A well-equipped workforce is essential to best serve the needs of our organization and our community.
Whether you are looking to acquire new knowledge, or just want to hone existing skills, the Training &
Development Department exists to help you with your professional and personal aspirations.

C o m m i t m e nt
The Training and Development Department strives to meet the needs of University employees. Our
trainers are experienced professionals that bring a combination of real work experience and training
expertise. We have been managers, supervisors, directors, and front-line employees. We have
led teams, departments, and organizations. We have struggled with relationships, career
direction, and organizational politics. Now as trainers we are committed to bring
our knowledge, combined with yours, to help you achieve your goals and
objectives.

W o r ks h o ps
Training and Development offers over 40 workshops at no cost to
University employees. Our classroom instruction accommodates
a variety of learning styles. We utilize lecture, discussion, case
studies, role playing, video clips, assignments outside of class,
self-assessments, and other interactive activities. Our work-
shops are offered multiple times each year to accommodate
your busy schedule. We can also bring our work-
shops on-site to your department or to an off-site
retreat.

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A broad range of workshops are
offered in areas such as:

• management and leadership

• staff development “The management classes are powerful, the delivery
• communication excellent. Directly relevant to my job. Thank you.”
• interpersonal skills
• customer service
• laws, policies, and
procedures
• emotional health

N e w E m ploy e e G ro u p Faci l i tat i o n M e d i at i o n

O r i e n tat i o n
Training and Development coordi-
nates New Employee Orientation
(NEO) for all University employ-
ees. This program includes both
online and instructor led portions.
Content areas covered include
University resources, ethics, dis-
crimination and sexual harass-
ment, benefits, safety, and other
compliance training. Training
and Development is committed to
supporting departments as they
orient new employees and keep-
ing the content current.
Meetings can be an essential
component of a department’s op-
erations, but can also be a poor
use of time if not planned and
executed well. Training and De-
velopment can provide a trained
facilitator to work with a depart-
ment to plan and facilitate a meet-
ing. This service is effective for
meetings that involve brainstorm-
ing, seeking participant input, and
problem solving.
Mediation is a free service that
is available to University employ-
ees. Mediation provides employ-
ees, supervisors and manages an
opportunity to resolve conflicts in
an informal and less intimidating
way. A trained mediator assists
the parties to reach a resolution
to their dispute. The mediator
does not decide who is right or
wrong, but helps the parties joint-
ly explore and reconcile their dif-
ferences. Mediation is voluntary,
confidential, and impartial.

“I enjoyed the high energy and enthusiasm of

the instructors, and the information was well
organized and presented effectively.”

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meet the training & development team
A n d r e a D. B row n
Director of Training & Development

Andrea has worked at the University of Utah for over ten years. She is
currently the Director of Training & Development. Her previous posi-
tions at the University of Utah include Manager of Employee Relations
and Equal Opportunity Investigator.

Prior to working at the University, Andrea worked for six years at the
Utah Anti-Discrimination and Labor Division. Andrea has an M.S. in
Organizational Communication from the University of Utah and a B.A.
in Interpersonal Communication from the University of Montana.

Andrea has been conducting training and presentations since 1992 to

groups throughout Montana and Utah. She enjoys hiking, rock concerts, shopping (outside Utah when pos-
sible), and photography.

Te r r i J o L o r z
Training & Development Coordinator

Terri Jo Lorz has a Master’s Degree in Leadership Development from

Gonzaga University, a Bachelor’s in Physical Education from Brigham
Young University, a post-graduate certificate in Mediation from the
University of Utah, and a post-graduate certificate in facilitation from
Southern Utah University.

Terri Jo has been a manager, director and owner of her own consult-
ing firm. She has been involved in training and consulting in organi-
zational development since 1991 serving clients and organizations
throughout the United States. She now brings her experience and
expertise to the Training and Development Department and oversees
leadership development.

She loves her three cats, her husband and her children – not neces-
sarily in that order. She is an avid reader and aspires to be an avid hiker.

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 R ya n P e t e rs o n
Assistant Training & Development Coordinator

Ryan holds a Master’s of Public Administration, a Bachelor’s in Com-

munication and Group Decision Making, and a Conflict Resolution
Certificate in mediation and facilitation from The University of Utah.

Since 2001, Ryan has been an active member of the Salt Lake Society
for Human Resources Management, and served as President in 2009.
He also serves on the Utah Human Resource State Council and will
be State Director-elect in 2010. Ryan has work experience in vari-
ous positions of administration, business development, project man-
agement, marketing, sales, customer service, and human resources
spanning public, private, and nonprofit organizations.

Ryan lived in Japan for five years and served as a Japanese translator in Park City during the 2002 Salt Lake
Winter Olympics.

K i m E n d e rs en
Office Support Coordinator

Kim Endersen joined the Human Resources Training & Development

team in March 2007 as the Office Support Coordinator. She actively
participates in development and facilitation of programs that serve
administrative support staff and office professionals. She helps to
train and coordinate all the training programs offered through Human
Resources. Kim holds a Bachelor of Science in Political Science, with
a minor in English Literature, and a Bachelor of Science in Psychology
from the University of Utah. Kim is a huge Ute fan. She attended ev-
ery game of the 2008/2009 football season – home and away- except
one. She has two dogs, Dotty and Molly, that she completely spoils
at every opportunity.

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MANAGEMENT ESSENTIALS SERIES
Manager Essentials is designed for managers and future managers. The workshops offer a broad base of manage-
ment expertise that will support supervisors in creating a productive environment and personal career progression.
A Certificate of Completion is offered for those who complete the one required workshop, seven additional Manage-
ment Essentials workshops, plus eight online Management Essentials modules within a two year period.
Introduction to
Leadership – Required for
Cer tificate
Define your leadership philosophy
and values. Understand how to
make your leadership tenure have a
strategic, visionary impact.
Relationship Management
for the Super visor
How do you maintain friendships,
make changes in someone’s job
description, and handle meetings
as a new supervisor? Learn how
to successfully make this transition
and create a positive environment
for you and your employees.
Ethical and Legal Issues
The University of Utah strives to
create an environment that is fair,
respectful and abides by legal
requirements. Learn the ethical
standards and guidelines for a
Manager at the University of Utah.
Per formance Management
Learn how to work with employees
to create clear expectations for their
job and for professional interactions.
When this is done well, employees
are supported and can positively
contribute.
Addressing Poor
Per formance and the
Disciplinar y Process
Understand how to discipline an
employee that is not meeting basic
expectations, has become disrup-
tive, or is participating in counterpro-
ductive ways.
Delegation
Learn the best way to effectively
delegate, manage time and
resources and provide professional
development opportunities for your
staff.
Organizational Skills and
Time management for the
Super visor
Learn how to apply time manage
and organizational skills so that you
feel in control and can reduce the
stress and fatigue of management
overwhelm.
Results-Driven Meetings
and Projects
Learn how to make your meetings
and projects powerful, strategic, and
focused for more coordinated and
cohesive efforts.
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Building a
High-Per forming Team
Understand how to bring your
employees together so that they
become a driving force in depart-
ment achievements and are stron-
ger because they work together.
Leading Organizational
Change
Learn how to avoid the pitfalls of
change dynamics and lead your
organization not only through
change but to become an organi-
zation that is ready for and easily
adapts to the many changes that we
all face.
ONLINE WORKSHOPS
These Manager Essentials online
modules are designed to reinforce
classroom learning and to serve as
a just-in-time resource for manag-
ers.
e-Recruiting, Inter viewing
and Hiring
This module will help you to review
policies and procedures for effective
hiring.
e-Discipline, Grievances
and Separation
Ensure that you are taking the right
steps in the discipline process and
understand what a grievance is and
how it is managed.
e- On-Boarding New
Employees
On-Boarding can help you keep
that new employee. Make sure you
have a strategic long-term plan for
integrating employees into your
department.
e-Equal Oppor tunity in
the Work Place
Learn what you need as a manager
or supervisor to help prevent and
respond to sexual harassment and
discrimination in the workplace, and
to comply with the Americans With
Disabilities Act.
e-Employee
Per formance Reviews
Understand how to make your per-
formance reviews = a culmination of
a yearlong process of feedback and
tracking of your employee’s prog-
ress.
e-Accounting for the New
Super visor
e-Leaves and Employee
Benefits Many managers are not accoun-
tants, MBA’s, or bring a lot of experi-
Leaves and benefits can be con-
ence in finance. Learn some key re-
fusing and frustrating. Identify
sources and processes for ensuring
your resources and key informa-
that your budget is well thought out
tion for understand leaves and
and well managed.
benefits.
e-Navigating the Univer-
sity Community
The University of Utah offers many
opportunities for learning, entertain-
ment and educational offerings, and
more. Learn about what you can
take advantage of here at the Uni-
versity.
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Interpersonal Skills &
Working WITH OTHERS
WORKSHOP Series
The power of effective communications and professional
relationships is in your hands. It is demonstrated
through your skills, your thinking and your
commitment. This series is designed to
give you the tools and understand-
ing that will support you in being
influential, getting results, and
managing your outcomes.

A Certificate of
Completion is offered for
those who complete five
Interpersonal Skills &
Working with Others
workshops within a
two year period.

L i s t e n i n g S k i ll s
Listening is a skill that will bring out the best in you and others. It is key to professional and personal
relationships, effective management, and creating a positive environment. It can also be extremely
difficult because emotions, past experience, and lack of good role models can undermine your best
intentions. This workshop explores what is at the core of being a great listener.

C o m m u n i cat i o n t h at I n flu e n ces

Each day we communicate. In meetings, one-on-one, with customers, and more. Even the most
mundane communication can lead to increased effectiveness or undermine our effectiveness. Un-
derstand how to communicate daily so that your professional goals are supported and that you are
able to build effective relationships.

Giving and R ece i v i n g F e e d back A m o n g C o -W o r k e rs

The ability to give feedback is a critical professional skill. Even more important though is the willing-
ness to receive feedback. The information that you receive through feedback processes helps you
to adjust, improve, and supports achievement of career goals. In this workshop, you will discover
ways to minimize the risk and discomfort that comes with both delivering and receiving feedback.

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N av i g at i n g C o m m u n i cat i o n S t y les
Sometimes different communication styles
make it hard for us to talk to each other.
This workshop explores four different styles
and how those styles can clash or compli-
ment each other. You will discover your own
strengths as a communicator and, as you
learn, about others styles you will be able
to develop personal strategies for increased
communication effectiveness.
C r e at i n g E ffec t i v e R e l at i o n s h i ps
Professional relationships support one’s pro-
fessional goals, can open doors, and lead
to effective collaboration. But often person-
alities and differing personal and professional
agendas can get in the way. Learn how to
create strong, positive relationships and how
to manage those relationships when a diffi-
cult conversation is required.
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C o n fl i c t M a n ag e m e n t
Learn how to interact in ways that minimize
conflict and how to deescalate a conflict when
it occurs. Understand what is at the heart of
conflict and how to detach from emotional and
stressful encounters.
C o m m u n i cat i n g in a D i v e rs e
E n v i ro n m e n t
We all have beliefs about what differences
mean in terms of the people we work with.
Understanding our assumptions and how
those impact our behaviors and interactions
is important. Learning to be aware and wise
will help us to build an environment that is fair,
inclusive and where all can fully contribute.
professional development
WORKSHOP series
Everyday you are making an informal presentation to your peers and leaders about your abilities to
manage your time, present yourself to others, be strategic, and to produce results. Make sure you
are presenting the best you have to offer. Through this workshop series you will learn how to put your
best foot forward and strategically align your efforts with your professional goals.

A Certificate of Completion is offered for those who complete five Personal Development workshops
within a two year period.

E n h a n ci n g I n n ovat i o n and G oa l S e t t i n g and P e rs o n a l

C r e at i v i t y
Innovation is critical in an environment
where you have to do more with less. This
workshop is designed to reinvigorate your
creative genius because everybody is cre-
ative. It is a break from the ordinary to expe-
rience the extraordinary. Come prepared to
question all of your assumptions about how
the world works, to learn to look at things
in different ways, and to discover creativity
as a power that opens new insights and ap-
proaches.
Ti m e M a n ag e m e nt and P e rso n a l
P ro d u c t i v i t y
Managing time effectively is an important
element of success. It is about controlling
the use of your most valuable (and under-
valued) resource-time. Time management
is also most effective when you understand
your own unique style and ways to manage
your day-to-day commitments and work as-
signments.
M ot i vat i o n
Goal setting is a critical part of your over-all
personal and professional strategy. Staying
motivated to achieve goals is just as impor-
tant.
In this workshop you will learn how to set
realistic goals and how to stay motivated to
achieve them. You will discover what keeps
you focused and allows you take strategic
action.
E ffec t i v e D eci s i o n M a k i n g
Decision making is a process of analysis,
options identification, selection, communi-
cation, and action. This workshop will help
you learn different analysis tools that can
support you in making decisions that align
with organizational and personal goals. You
will also learn how to create a thoughtful
process for ensuring that your decisions are
implemented and supported.

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B us i n es s writing
Communication is the lifeblood of an organi-
zation. Unfortunately, many employees are
ineffective in their written communications
and undermine their efforts through lack of
clarity and concision, and use of poor gram-
mar. Learning how to write a professional,
well crafted, and clear message will not only
help you as you communicate through writ-
ten messages, but also in your verbal inter-
actions.
S t r at eg i c C o m m u n i cat i o n
Each communication interaction sends an
important message about you. This work-
shop is designed to help you understand
how you communicate currently and how to
be a powerful and professional communica-
tor. The words you select, the attitudes you
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convey, and the messages you send can be
crafted and shaped to convey positive and
polished communications.
P r es e n tat i o n B as i c s
We all present either informally or formally.
Delivering a strong presentation is putting
your best foot forward and allowing you to
effectively persuade and shape desired out-
comes. This workshop introduces you to
the tools you’ll need to create and deliver
powerful presentations to a variety of audi-
ences.
BEING EXCEPTIONAL AT CUSTOMER SERVICE
WORKSHOP SERIES
Most employees understand that customers are important and that customer service is as critical to success as the
services offered. The challenge is how to maintain a pleasant interaction when the customer is anything but pleasant,
and how to go the extra mile when you are out of gas. Don’t despair. This workshop series will renew your commitment
to excellence and renew your energy through lively discussion and practical skills.

A Certificate of Completion is offered for those who complete the two required workshops plus three additional “Being
Exceptional at Customer Service” workshops within a two year period.

C r e at i n g a P o s i t i v e C us to m e r E x pe r i e n ce - R eq u i r e d
Customer service can help an organization create loyalty, create a strong word-of-mouth reputation and
increase workplace productivity and effectiveness. The skill and art of customer service is under-
standing the needs of the customer and meeting those needs with empathy and commitment to
professionalism.

C us to m e r C a r e C h a lle n g es - R eq u i r e d
When is it appropriate for a cus-
tomer service representative
to draw a line and either
hang-up or walk-a-way?
Are there processes
in place for referring a
problem customer to a
manager or other pro-
fessional? Once things
start to escalate, what
can a customer
care repre-
sentative do
to calm things
down? What
if a customer
is threatening
or intimidating?
Handling the unusu-
ally difficult customer
can be a challenge. This
workshop will help you
learn the skills to turn
anger into problem
solving, frustration into
gratitude, and build a
loyal customer through
professional interac-
tions.

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P e rs o n a l R es p o n s i b i li t y &
A cco u n ta b i li t y
A willingness to take ownership for your career, your
outcomes, and your achievements can be the single
most important thing you do. Personal responsibil-
ity and accountability is a mindset of asking yourself
important questions such as: What do I need to start
doing and stop doing? How can I be more effective at
work? What can I learn from my successes and fail-
ures? And how do I realize that I am the most impor-
tant force in my life and utilize that to have a greater
impact?
N av i g at i n g C o m m u n i cat i o n S t y les
Sometimes different communication styles make it hard
for us to talk to each other. This workshop explores four
different styles and how those styles can clash or
compliment. You will discover your own strengths as
a communicator and as you learn about others styles
you will be able to develop personal strategies for in-
creased communication effectiveness.

C o m m u n i cat i o n t h at I n flu e n ces

Learn how being a skilled communicator
increases your sphere of influence. Un-
derstand that each time you interact with
someone you are creating a relationship,
an impression, and are impacting your abil-
ity to have influence.

L i s t e n i n g S k i ll s
Listening is a skill that will bring out the best in you
and others. It is key to professional and personal re-
lationships, effective management, and creating a
positive environment. It can also be extremely difficult
because emotions, past experience, and lack of good
role models can undermine your best intentions. This
workshop explores what is at the core of being a great
listener.

“Good reminders for work and home. Great class for

my staff as well, maybe they could give me some feed-
back!”

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EXCELLENCE IN PERSONAL
JOB PERFORMANCE
WORKSHOP SERIES
This Certificate program is designed to help University staff create successful and stimulating careers, develop
a professional reputation for excellence, and to gain the soft skills necessary for the work environment.

A Certificate of Completion is offered for those who complete five Excellence in Personal Job Performance
workshops within a two year period.

Self-Awareness Career Strategies for the Individual

Being self-aware is the underpinning to emotional Contributor
intelligence. Learn how to assess your strengths
and weaknesses and develop plans that will help Developing a career strategy will help you to make
you become more self-aware and subsequently better decisions, shape your interactions, and sup-
more effective in your work. port your short and long-term career goals. You
will learn what is most important in building a ca-
reer strategy and how to ensure that you achieve
Self Development/Self Management your career vision.
Every day is full of lessons and opportunities.
Learning how to learn is a first step in on-going Building a Professional Reputation
professional development. In today’s knowledge
based world, self development is critical to career What do people say about you? What kind of rec-
success. Learning and applying self management ommendation would others provide about you?
tools will help with your personal self develop- When a new opportunity comes, are you the first
ment. person that your boss or those you work with think
of? Learn how to build a reputation that will sup-
port you in all you do and apply techniques so that
Personal Responsibility & your words and actions will not come back to haunt
Accountability you!
A willingness to take ownership for your career,
your outcomes, and your achievements can be the
single most important thing you do. Personal re-
sponsibility and accountability is a mindset of ask-
ing yourself important questions such as: What do
I need to start doing and stop doing? How can I be
more effective at work? What can I learn from my
successes and failures? And how do I realize that
I am the most important force in my life and utilize
that to have a greater impact?

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understanding HUMAN RESOURCES
WORKSHOP series
The Understanding Human Resources (HR) series is designed to help you know your HR resources and con-
tacts, prepare you to deal effectively with HR issues, and to support you as a manager or other staff member
who handles HR processes for your department. You will learn about University policies and procedures, the
Office of Equal Opportunity, formal discipline processes, how to interview and hire, the specifics and possible
impacts of the FMLA, and more.

A Certificate of Completion is offered for those who complete all five Understanding Human Resources work-
shops within a two year period.

Human Resources – At Your Human Resources - Benefits and

Ser vice Leaves
Learn who Human Resources is, what they have Learn everything you ever wanted to know about
to offer, how you can find the right resources when University benefits and understand the intricacies
you need them, and the online world of HR. of FMLA and other leaves that are available to
employees.
Human Resources - Integrity,
Ethics, and Legal Issues at the Human Resources - Formal
University Discipline and Other Employee
Understand the University policies and proce- Relations Processes
dures that are here to protect and support our Understand when to start a formal discipline pro-
employees through safe and ethical staff employ- cess, learn about all separation processes, and
ment processes. how to be prepared in case you are involved in a
grievance.
Human Resources - Hiring and
Retaining Employees
Learn how to build a competent and positive work
team through a combination of effective recruit-
ment, smart interviewing, and making good hiring
decisions. Then help your new employee transi-
tion quickly and smoothly through a thoughtful on-
boarding process.

Page 15
Personal GROWTH & Development
WORKSHOP SERIES
Are you dealing with a lot? Our personal development workshops are offered to promote personal health and well-be-
ing by providing strategies that can help you deal with stress, anger, change, and even difficult people.

Personal Development classes are taught in partnership with the Employee Assistance Program (EAP) by Tina Halli-
day, LCSW. The University Employee Assistance Program (EAP) is a confidential, free service to all eligible employees
and member of their household. The EAP was created to help with a variety of personal concerns, including family and
relationship issues, stress, grief, depression, anxiety, alcohol/drug problems, workplace issues, management consulta-
tion, and more. The EAP can also provide advice and referrals to help resolve legal issues, financial issues, and child-
care and eldercare concerns. The EAP is an access point to your behavioral healthcare and chemical dependency
treatment benefit.

Anger Management • Identify situations that make change necessary.

Every day in every walk of life people get upset over • Manage the change process.
events, the actions or inactions of others, miscommuni- • Prepare for the new beginnings associated with
cations, etc. In fact, the reasons people become angry change.
are almost as numerous as people themselves. This
workshop will discuss: Stress Management
Stress can have negative impacts on all aspects of our
• What is anger? lives, but there are many things we can do to reduce
• What are the causes of anger? stress. This workshop teaches several techniques
• How can we manage anger? for reducing stress, and for coping with the different
stressors in our lives. This workshop is designed to
Asser tiveness Skills help you understand:
Being assertive involves openness, honesty, and firm-
ness, all with appropriateness and flexibility. The as- • Stress physiology
sertive person in today’s society is confident, respects • Coping techniques
the rights of others, and is willing to ask others to do • Mediation techniques
likewise. This workshop will help you to: • Relaxation skills
• Sources of stress
• Recognize if your tendencies are assertive, pas-
sive, or aggressive. Working with Difficult People
• Identify the four choices we have for responding to In this workshop, you will learn practical ways to work
situations we are not happy with. effectively and build satisfying relationships with “dif-
• Understand the elements that make up the Asser- ficult” people. This workshop is designed to help you
tiveness Ethic. understand:
• E aware of several strategies for being more as-
sertive. • Why we perceive others to be difficult.
• How to foster better working relationships with dif-
Dealing with Personal Change ficult co-workers.
You have probably heard the saying, “The only con- • How to have productive conflict.
stant is change.” Change happens in all areas of our • The different skills required in dealing with differ-
live and requires us to adapt to new situations. This ent types of difficult people.
workshop takes a closer look at change and how you
cope with it. This workshop will help you to:

Page 16
BUILD YOUR OWN WORKSHOP SERIES
This Personalized Certificate Program is offered to support individuals in creating a series of workshops that are con-
nected and foundational for their career.

A Certificate of Completion is offered for those who develop a proposal, complete the 5 workshops identified in the
proposal and write a conclusion essay within a two year period.

1. Determine what your focus will be and why.

2. Write a one-page proposal on why you want to create a customized certificate program.
3. Select at least 5 workshops that you will attend and tell why those specific workshops are important in
your chosen area of certification.
4. When you have completed all 5 workshops write a one page report on what you learned and how you will
apply that to your work life.

University
Administrative
Support Staff
Essentials
(Designed for all Support
Level Employees)
This class will provide important information on CIS,
Human Resources, and Financial and Busi- n e s s
Services. All participants will complete a “just
for you” page with the most important informa-
tion for support level staff: business unit, orga-
nization ID key contacts and how to reach them,
and more.

Page 17
SPECIALIZED
WORKSHOPS
The Training and Development Department offers
targeted training to specific audiences in order to
meet the specialized needs of that audience. The
following workshops have been developed for the
designated groups.
Team Communication & Collaboration:
Lost at Sea Survival Simulation – De-
partments and Workgroups
This two-hour workshop is designed for depart-
ments and workgroups to foster better communi-
cation and team awareness. Collaboration and
camaraderie will be strengthen as employees work
together to problem solve a survival scenario and
then together identify important and practical strat-
egies to take back to the work environment. Please
note, this workshop is offered as an onsite training
session only.
Job Seeker Resource Workshop –
designed for employees that have gone
through a Reduction in Force.
These free workshops are being provided by the
University of Utah Division of Human Resources to
assist employees that have been separated due to
a reduction in force prepare for their career tran-
sition. Experts will cover resume writing, employ-
ment websites, interviewing and networking tips
and other resources available in the community
Page 18
New Employee
Orientation
The University provides New Employee Orientation for
all new employees. Orientation provides employees
with important and useful information regarding ben-
efits, safety, information security, sexual harassment,
discrimination prevention and other topics. Orientation
gives new employees a good head start as they begin
their career with the University of Utah.
C a m pus E m ploy e es
New campus employees can attend New Employee
Orientation in-person or complete online orientation
lessons. New Employee Orientation consists of train-
ing on Benefits, Information Security, Workplace Safe-
ty, and Sexual Harassment Prevention. Employees
who attend orientation in-person will still have access
to the online lessons. (Campus employees also include
employees of the School of Medicine, College of Phar-
macy, College of Nursing, and College of Health.)
H o s pi ta l and C l i n i c s E m ploy e es
New Employee Orientation for Hospital and Clinics
employees consists of both in-person orientation
and online orientation. A member of the Hospital
Executive Committee greets the new employees,
followed by presentations and training from the
Exceptional Patient Experience, Safety, Security,
Fire and Life Safety, Emergency Preparedness,
and Infection Control. The online orientation con-
tains lessons that support the hospital’s ongoing
compliance efforts and includes lessons on sev-
eral safety and infection control topics, as well as
HIPAA and information security.
To register for in-person orientation, please visit
our website at www.hr.utah.edu/training.
other services
G ro u p Faci li tat i o n
Meetings can be an essential com-
ponent of a department’s opera-
tions, but can also be a poor use of
time if not planned and executed
well. Training and Development can
provide a trained facilitator to work
with a department to plan and facili-
tate all types of meetings. Facilita-
tion helps create a safe, neutral en-
vironment where people can share
their perspectives and ideas. Your
group will be able to problem solve,
make decisions, and communicate
more effectively. Facilitators also
provide structure to your meetings,
ensuring that the time spent is more
efficient and productive. Our skilled
facilitators are experts at managing
human dynamics and can help your
group follow an agenda and avoid
circular and tangential discussion,
while managing counterproductive
interpersonal dynamics.
A facilitator should be engaged
when:
• Meetings are not effective
• Team dynamics are difficult to
manage
• Discussing emotionally charged
or complicated topics
The facilitator will meet with you in
advance to best understand your
unique needs, and work with you
to create a strategic approach. To
schedule a facilitator, contact the
Human Resources Training and
Development Department.
M e d i at i o n – C o n fl i c t
R es o lu t i o n
Workplace mediation is offered
through the Employee Assis-
tance Program. If you are expe-
rience a conflict in the workplace
and desire outside help, contact
your Human Resource consul-
tant to determine if mediation is
the right intervention. You can
also contact the Employee As-
sistance Program yourself by
calling (801) 587-9319 or (800)
926-9619 or visit http://uuhsc.
utah.edu/eap/.
O n s i t e Tr a i n i n g
Do you need training for a group
of employees, or even your en-
tire department? The Training
& Development Department can
bring training to you! On-site
departmental training allows you
to focus on the issues affecting
your workplace while presenting
a consistent message to your
staff. Your staff will have the
opportunity to engage in discus-
sions about real-life challenges
and problem-solve for future
departmental success. And be-
cause your department is work-
ing and learning together, there
is greater support for the imple-
mentation of the training tools
and content. On-site training
also saves your department time
and money. Because we come
to you, travel time is reduced.
Our on-site trainings are provid-
ed at no cost,* saving your de-
partments hundreds when com-
Page 19
pared to expensive seminars or
conferences.
Our trainers will work with you to
identify the best training for your
needs. In addition, we can cus-
tomize the workshops to offer a
just-in-time learning environment.
We are willing to discuss any ac-
commodations your department
may need; however, we do ask
you to consider the following:
• Please set aside a minimum of
two full hours for training pre-
sentation. Most of our training
classes take four hours, but
we can shorten the time if the
needs of your department re-
quire it.
• Workshops are most effective
with at least 10 people.
• Please give four weeks notice
when scheduling an on-site,
and whenever possible, pro-
vide three different dates on
which to present.
To schedule an on-site training
session, or for more information,
contact the Training and Devel-
opment Department.
*mileage charges may be
assessed if traveling off-campus
Acknowledgements
Many of the programs offered in this catalog are offered through collaborative efforts between the Human
Resources Training & Development Department and other organizational entities. We would like to thank the
following for making our programs so successful:

Career Services
Environmental Health & Safety
Financial & Business Services
HIPPA Privacy Team
Hospital Education & Development
Human Resources Administration
Human Resources Partners
IT Training Center
Marcos Gomez
Marriott Library
Office of Information Security
TACC Center
Tina Halliday and the Employee Assistance Program
University Training Consortium (UTC)

Page 20
your step by step guide to training &
development
Want to jumpstart your career? Are you ready for a change? Continued professional training is a proactive way to
engage in your future. The workplace is continually evolving and our classes will help you learn new skills and provide
you with the tools that you will need to face new demands and challenges. Here you will find all the information you will
need to know to guide you through your training path.
On Your Mark!
Because time is such a valuable re-
source, it is important to identify your
training needs and make a plan of
action.
• Define your goals and training
objectives. What areas do you
need to improve? What do you
want to get out of training?
• Talk to your manager about
training opportunities you are
interested in.
• Look through the catalog, or
contact Human Resources to
find the best fit for your needs.
Get Set!
Now that you’ve identified a training
need, it’s time to get registered and
start along your training path.
• Register online at www.hr.utah.
edu/training, or by phone at
(801) 585-2300. Classes
are filled on a first-come, first
served basis, so register as
early as possible to guarantee
a spot. If the class you want is
full, there is still a chance we
can get you in. To be added to
a waiting list for a class, please
contact Kim Endersen by email
at Kimberly.endersen@utah.
edu, or call (801) 585-2300.
• Inform your manager of your cess of our programs, and for
registration, and add your class other University employees who
to your calendar. take our programs in the future.
Go! Great Job!
It is time to take action and get You’ve attended and participated in
trained. Our training workshops are training, but you’re not finished yet.
meant to be informative, interactive,
• Reflect on what you’ve learned.
and, yes, even fun!
Review the information we’ve
• Be on time. In most cases, we provided and your notes to keep
have condensed a lot of infor- the information and skills you’ve
mation into a relatively short learned fresh and applicable.
period of time. Starting the
• Use your tools. Apply what
class on time allows for more
you’ve learned into the work-
interaction and better instruc-
place. You don’t need to use all
tion on the topics to be covered.
the tools and skills provided, but
Please plan ahead for transpor-
try them out in the “real-world,”
tation to the workshop.
measure their success, and in-
• Participate. Participants come corporate the ones that work for
to class with a wealth of knowl- you.
edge and experiences. Our
• Participate in our 30/90 day
workshops are richer when we
evaluations. We want to know
learn from the instructor and
if what you learned in our work-
our fellow participants. Don’t
shops is truly applicable in the
be afraid to speak up, ask ques-
workplace, and what you think
tions, and make comments.
now that you’ve had the oppor-
• Get to know your fellow partici- tunity to further reflect on your
pants. Our participants come training.
from all areas of the University;
• Come see us again!
campus, hospital and clinics,
health sciences, to name a few.
This is a great opportunity to
network with your peers.
• Give us feedback. Your feed-
back is vital to the ongoing suc-
Page 21
Frequently Asked Questions
Who Can Par ticipate in Training & De- Where are T&D classes and workshop
velopment Classes and Workshops? held?
Our classes and workshops are open to all current fac- All classes listed in the catalog are offered at the Hu-
ulty and staff. man Resources building located at 420 Wakara Way,
Suite 105 in Research Park unless otherwise specified.

How much do classes and workshops

cost?
All of the classes and workshops featured in this cata-
log are offered at no charge to current faculty and staff,
except for Survival Spanish and Medical Terminology.
Information regarding all applicable costs for those two
classes, including text book information, can be found
either in the catalog, or at http://www.hr.utah.edu/train-
ing/register/allclasses.php.
If I am taking a class at the Human Re -
sources building, where can I park?
Limited parking is available at 420 Wakara Way and
across the street at 421 Wakara Way. We do ask our
customers not to park in the Marriott parking lot to the
West of the building, or the Idaho Tech parking lot to the
East. We strongly encourage our participants to car-
pool, or to take public/campus transportation. Parking
& Campus Shuttle maps can be found in this catalog.

How do I register for a workshop?

I cannot find the class I’m looking for
Registration is available online at http://www.hr.utah.
in the catalog. Are there other options
edu/training/. If you do not have internet access, reg-
istration is also available via telephone by calling (801) for professional development?
585-2300. The University of Utah has many opportunities for pro-
fessional development across campus. For a list of all
trainings offered, please visit the U Training Consortium
Who do I contact to cancel my regis- (UTC) website at http://training.utah.edu.
tration?
To cancel your registration for a class or workshop,
please contact Training & Development at (801) 585-
2300, or email Kimberly.endersen@utah.edu.

How can I get in touch with T&D?

ADDRESS INDIVIDUAL CONTACTS

420 Wakara Way, Suite 105 Andrea Brown Ryan Peterson
Salt Lake City, UT 84108 Director, Training & Development Asst. Training Coordinator
Phone: (801) 585-2300 (801) 581-6231 (801) 581-3017
Fax: (801) 581-8481 Andrea.D.Brown@utah.edu r.peterson@utah.edu

Terri Jo Lorz Kimberly Endersen

Training Coordinator Office Support Coordinator
(801) 581-3316 (801) 585-2300
Terri.Lorz@utah.edu Kimberly.Endersen@utah.edu

Page 22
 Appendix A: Parking & Transportation
HR BUILDING - 420 WAK AR A WAY
If there is no parking in the HR lot (420 Wakara) - please use the lot to the west of 421 Wakara. See maps below.

Enter in the driveway - right before 421 Wakara. Park to the far west. Human Resources is on the north side of Wakara
– you will need to cross the street. - see below.

Page 23
650 KOMAS DRIVE
Take Wakara (Research Park) to Komas Drive. If you are heading east it is the first street you can turn right or south
on. Take Komas to 650 and park in the west parking area and enter the building on the west side. Go through the
front doors and then go through the doors right by the stairs (do not go up). There should be a monitor and signs in
the building to help you find your way.

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