A

SUMMER TRAINING REPORT

ON

“ To Study the Working Analysis of Mass

Shipping Agencies ”
Submitted by :

Rishabh
Jhakhra,
42014901716

MAHARAJA SURAJMAL INSTITUTE

C-4, Janakpuri, New Delhi – 110058
 OBJECTIVES
Every study has its own objective. The aims and objectives of study are as follows:

1. To study the working analysis of Mass Shipping Agencies.

2. To study the training and development activities undertaken by Mass Shipping Agencies.

3. To study the effectiveness of Training and Development programmes of Mass Shipping

Agencies.

4. To analyze the learning process of trainees and suggest the effective measures.

5. To study the satisfaction level of employees from the training and development
programmes provided by the company using the feedback of employees.
 INTRODUCTION

Shipping, or carriage of goods by water, has played a significant role in the development of human
society over the centuries. Shipping has been a crucial link by which commercial relationships have
been established between widely separated parts of the world. There are 2 major types of shipping
services: shipload services, which move goods in bulk for one or a few shippers; and liner services,
which carry relatively small shipments of general cargo on a regular schedule for many shippers. Some
ships are owned by firms engaged in the production or processing of goods in bulk. Examples are
tankers owned by petroleum companies, and bulk carriers owned by steel companies. Most ships,
however, are owned by firms whose prime business is shipping. These owners make their vessels
available to importers/exporters through a highly efficient international network of shipping brokers.
Mass Shipping Agencies is a leading NVOCC, Liner Agent and
an International Freight Forwarding Company based in New
Delhi, offering full range of worldwide Fast and Safe shipping
services specializing in all modes of International
transportation.

Provide an effective and efficient service and able to

respond to the expectations and requirements of our
customers.
To provide superior service through clear, concise two-way
communication. The goal is to build relationships through our
flexibility to meet our customer's changing needs.
Mass Shipping Agencies is a leading international Freight
Forwarding Company based in New Delhi, India.
 RESEARCH METHODOLOGY

Methodology of data collection:

i. Going through the records:

I would like to go through relevant files of the company from where I can get idea
about the working of the organisation as well as training and development.
ii. Descriptive research:
Descriptive research is used to describe characteristics of a population or phenomenon
being studied. Under this research type the data is collected using interviews and
observations.
iii. Feedback from the employees through the interviews.

For evaluation the effectiveness of training and development programs I would

like to take feedback from employees that how much they get benefit from that
programs. At last I would like to take suggestion for future improvement.
Limitations:

•Time is the biggest constraint as many times it is not be possible to meet the Managers and staff members to
collect such information.

•There may be biases on the part of the Managers and Staff while providing the information.

•Some of the respondents were not willing to provide all information.

•Due to small sample size and only including employees working in only one of the branches the scope is
limited.
THANK
YOU.