Beruflich Dokumente
Kultur Dokumente
ISSN No:-2456-2165
Abstract:- Previous studies showed ambiguous results of applied by the Higher Education sector for its continuous
the relationship between Total Quality Management improvement. Based on Pushpa L (2015) ,cited that, Total
(TQM) factors and institution's performances. This study quality management (TQM) is a way of managing to improve
investigated the impacts of TQM factors on various the effectiveness, efficiency, cohesiveness, flexibility and
performance measures in the Higher Education competitiveness of a business as a whole. As defined by
Institutions (HEIs) in the Kingdom of Bahrain. The British Standard Institution, TQM consists of a “management
study’s main objectives are to distribute structured philosophy and company practices which aim to harness the
questionnaires to top management, quality management human and material resources of an organization in the most
leaders, academic employees and staff who are involved in effective way to achieve the objectives of the organization.
the Higher Education Institutions. Also, it aims to evaluate Moreover, his insight into the field of Total Quality
the effect of TQM factors on various performance Management has provided a useful understanding of the
measures as perceived by the targeted population through underlying principles of Total Quality Management and has
analysis of the questionnaire’s results. The sample was formed the basis against which subsequent researchers have
selected from the members involved in 13 institutions formulated and verified critical success factors of Total
located in the kingdom of Bahrain, but only 8 institutions Quality Management. Quality improvement has become a
gave the opportunity and approval to do this research considerable force throughout the world, Although methods to
subject on their floor. This paper decided on Management improve and manage quality are numerous, it can be said that
Commitment and Leadership, Measurement and TQM is a critical determinant in the success of not only the
Evaluation, Process Control and Improvement, Employee manufacturing organizations, but also, Higher Education
Involvement, Education and Training, Student Focus and Institutions. Intensified global competition and increasing
Other-Stakeholders as the factors of TQM based on the demand for higher quality in education have instigated an
literature review. It also included multiple performance increasing number of HEIs to invest substantial resources in
measures, namely, Operational performance, Employee adapting and implementing Total Quality Management
performance, Innovation performance and Social procedures, tools and techniques. Total Quality Management
responsibility performance to cover all aspects of is defined as an integrative management philosophy and a set
institution’s performance. This study has shown that of guiding principles, representing the foundation of a
different TQM factors significantly affect different continuously improving institution. It constitutes the
institution's performance outcomes. It is recommended application of sound management principles, quantitative
that Institutions should keep implementing total quality measurement methods and human resources with an
management practices with all variables and taking into underlying aspiration of improving all departments within an
account the TQM factors that improve the overall institution, surpassing the current and future needs of the
institution’s performance. stakeholders and increasing the overall performance. This
paper focused on evaluating the effect of TQM factors in the
Keywords:- Higher Education Institutes (HEI), Institutional Higher Education Institutions particularly in the Kingdom of
Performance, Total Quality Management (TQM). Bahrain on the Institutions' performance to guarantee
persistent change and quality in Higher Education Institutions.
I. INTRODUCTION
B. Statement of the problem:
A. Research Background Studies about TQM implementation in the Kingdom of
Nowadays, speedy changes of technology, falling Bahrain need to be expanded, particularly with the absence of
quality, varying demographics, privatization and embracing all the essential components of the educational
internalization in education have led to the use of the concept procedure, which may influence the performance and
of Total Quality Management (TQM) in education. Also, enhancement of the educational organization ,for this reason a
several factors have contributed to raising public concerns set of research questions defined as: 1.What is the status of
over higher education institutions quality, quality management TQM factors as perceived by Top management, Quality
and improvement devices such as performance indicators, Management Leaders, Academic Employees and Staff in
accreditations, programs, institutional assessment and quality terms of :( a. Management Commitment and Leadership b.
audits. This has paved way for the implementation of quality Measurement and Evaluation c. Process Control and
management principles, methodologies, and tools to be Improvement d. Employee Involvement e. Education and