Crystal Maria Ann Mitchell

2024 Whistler Ave

Baltimore, MD 21230
443-844-9729
clv727@icloud.com

OBJECTIVE:
To secure and maintain employment as a member of a professional health care team and provide
excellent quality patient care where I can utilize my skills, knowledge and supervisory experience.

ENTAA Care – Clinical Assistant 2012- Current

A Member of Johns Hopkins Regional Physicians
Glen Burnie, MD

● Assist/Cover Surgery Coordinator as needed

● Check over surgery schedules 2 weeks in advance for clinical errors
● Coordinates and verifies receipt of results for all required ancillary tests required for surgery
● Coordinate with other surgical coordinators (POSC) or medical office/administrative staff as
necessary
● Scheduling pre-ops and immediate post-op appointments
● Follows up on post-op appointments to ensure continuity of postoperative care
● Direct Liaison for Maryland Cancer Registry-Review surgery results and report any
carcinoma findings
● Serve as a resource for other Medical Office Coordinators and other administrative support
staff
● When physicians are unavailable, call patient to re-schedule
● Assist in panel interviews
● Train all new employees including: Call Center Representatives, Medical Assistant and
Physicians
● Prepares physician’s rooms and instruments daily for patients visit
● Maintain sterility of instruments and cleanliness of room
● Assists physician with all in office procedures including, Sinuplasty, Myringotomy, and PET
tubes
● Assist/Cover clinical Manager in daily operations as needed ie. Review clinic schedules, and
make adjustment as appropriate
● Manages excel spreadsheet
● Assist with staff meetings as needed
● Assist/Cover for clinical/secure messaging ie. Answer in-coming calls/emails from patients
and provide information to patients, as appropriate
● Document inbound/outbound phone messages to patients
● Routinely check voice mail and return calls/emails to patients within 24 hours
● Pend RX refills requested and patient phone messages route to physician (tasking)
● Ensure that all relevant outside medical records are received prior to appointment and
scanned into chart
● Provide general administrative support to one or more physicians
● Complete edit and update all clinical policies and procedural books
● Knowledge of basic medical chart reporting records
● Knowledge of basic medical assisting principals and protocols
● Inventory Control for all six locations/ OSHA- HIPPA inspection generalist
● Knowledge of policies and procedures related to infection control, environmental safety and
HIPPA regulations
LABCORP 2012-2012
Phlebotomy Extern|150 hours
Towson, MD

● Phlebotomy draws, specimen labeling and maintenance

● Administered urinalysis testing to diverse patient population
● Provided customer service to clients both internal and external

Dr’s Mez, Sarante, and Tanner 2012-2012

Medical Assistant Extern|150 hours
Marriottsville, MD

● Data entry, patient record maintenance, filing, and appointment scheduling

● Administered injections, immunizations, and blood glucose testing
● Administered EKG’s electronic health records keeping/prior authorizations

Center for Progressive Learning- Caregiver 2003-2010

Baltimore, MD

● Provides necessary medical, social, and emotion support for patient’s daily maintenance
requirements
● Provides transportation, meal preparation, laundry duties, bed maintenance, and personal
hygiene assistance to patient population including some special needs clients
● Mediation reminders /daily physical activity log executed and documented

Walmart-Claims Supervisor 2005-2011

Baltimore, MD

● Inventory Control
● Scheduling and evaluating employee performance
● Ensuring customer satisfaction by adhering to standard operating procedures
● Cash handling and quality assurance/ rotation of stock /meat poultry quality assurance
● Compliance with OSHA, MSDS standards, HIPAA protocols
● Forklift operation certified
● Operated multi-line phone system
● Established or identified prices of goods or services and tabulated bills using register or
optical price scanner
● Provided daily agenda reports, administrative duties and organized share meetings
● Chief executive of community outreach projects
● Task management
EDUCATION:

Catonsville Community College 2014- Current

Catonsville, MD
Nursing | AAS

American Career Institute March 2012

Medical Assisting, CCMA
Exp: 09/28/2020
Baltimore, MD
3.7 Graduating GPA

Baltimore Polytechnic Institute June 2001

Baltimore, MD
General Education| High School Diploma

CPR and First Aid Certified Current

References furnished upon request